I would give 15 if I could. I got the best team, and it was so nice to talk to people who treat you in such a nice way. Each person assigned to my loan experience knew well their business and didn't mind answering my questions and really just helped by being encouraging throughout the whole process. I can't imagine any other place with a better experience. Would DEFINITELY recommend!
Whole process was great. The team set us up for success very well. The loan officer was easy to work with and very helpful. The Veterans United team was great. Definitely would recommend.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
My team did such an amazing job! Honestly, it was such an honor to work with them and getting my dream home. They did so wonderful I even got to close earlier! I just know that any future home buyer that receives this team will be in great hands.
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Thank you, Mickey Sires, appreciate all the extra time and effort to complete this transaction. Cheers! Let's do it again! Carolyn & Jim Redinger INFINITY LIVING [PERSONAL INFO REDACTED BY VU]
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Very nice, always responds in a timely matter
The absolute BEST! I’m forever grateful for this team’s hard work and EXCEPTIONAL professionalism/customer support! I don’t think it gets any better than this. Really, this lender goes above and beyond for Veterans and making the ENTIRE loan process stress free. No nonsense. No runaround. No red flags. No weird stuff. Just peace of mind throughout the entire streamlined, straightforward process. It doesn’t get any better than that. THE BEST.
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My girlfriend and I just wanted to take a moment to truly thank you from the bottom of our hearts. Kaalee and I are beyond grateful for everything you’ve done for us throughout this entire process. You’ve made what could have been such a stressful experience feel smooth, supported, and genuinely exciting.We especially appreciate all the accommodations you made for us and the way you always went above and beyond to make sure we felt comfortable and informed every step of the way. It has meant more to us than you know.
Everyone that helped me answered all my questions, and gave me a lot of clarity on buying my first home!
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
I did not think the home buying process could be this great. My wife and I were really worried initially with this being our first home purchase. Matt Rice and the rest of the team made sure we were always informed and had our best interests in mind. We couldn’t be any happier and none of this would have been possible without Matt!
Everyone I dealt with was very helpful. They kept me aware of everything that was going on.
I recently completed a VA IRRRL with Veterans United, and working with Jamie Itamoto was outstanding from start to finish. She was honest, upfront, and clear with me from the very beginning—no surprises, no pressure, just straight guidance and integrity. The rate she secured for me was excellent, and the entire process was smooth and respectful. I look forward to working with Jamie again when rates drop, and I’m grateful for the level of professionalism and aloha she brought to this refinance.
Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.
