veterans United was by far the most helpful! This was our first home buying experience and they made everything super transparent and really put effort into everything to make this happen!
Very knowledgeable and patient with clients. Because we ask a lot of questions!!! lol . But yes very professional.. thank you for all of everyone’s help….
I think that the VA was an outstanding and Gabriel did an excellent job. He completed all his task in a timely manner.
Thank you all at Veterans United for the work you put into helping us get our home!! We love it! We have been letting our friends know about you. Our deepest thanks!
The team was amazing and prompt. Updates happened often and we were always able to get questions answered. They were amazing to work with and would highly recommend!
This is not the first time I’ve used Veterans United. Veterans United has always gone above and beyond for everything I could possibly need. When I was pcsing to Alaska they helped me find the perfect home and made the process so easy! It was fantastic! Now on my second home purchase with Veterans United it seemed to go even smoother and I’m forever grateful for the teams I’ve been able to work with. I will forever stand by this company.
Found the best rates for me
Thank you, Veterans United, for helping our family get into our new home. You have made our dream come true. Thank you for putting up with us during our overseas move from Hawaii to Virginia, and helping us with the transition into our new home. More importantly, thank you for the long hours and work nights you put in to ensure we got this house!
Chris Coloni is a rock star.
Thank you for helping me get th t ought this purchase. It was hard getting insurance then the realtor said their was a RICO federal lean. Reed told me this was misinformation. Just scary. Glad he could assure me no Leans where found.
We had a phenomenal team! Easy to work with, quick to respond, and answered any questions we had. Would highly recommend!
My loan team is #1
I have bought 5 houses and never had a problem. All were very smooth. This was the first time I tried veterans united and it was by far the worst experience ever. I have never had to jump through so many hoops and explain so many different scenarios just to pay someone 4 times the amount my house is worth.It was by far the most stressful, and frustrating experience. Also, I dont know what the point of using a realtor through you guys was. It did nothing for me at closing, or atleast nothing that anyone mentioned. No point or interest buy down. If it was added, it was not relayed to me.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear this was the most stressful homebuying experience you’ve had—especially after already going through the process multiple times with other lenders. That says a lot, and it’s clear we didn’t meet the mark in some key areas.
It shouldn’t feel like you're constantly jumping through hoops or having to explain yourself just to get through closing. I hear your frustration, and I understand how exhausting and discouraging that must’ve been—especially when you’re trying to do everything right and still feel like you’re hitting walls. That’s not the kind of experience we want anyone to have, and I’m sorry you felt that way working with us.
I also want to look into what happened with the agent support and any potential buy-downs or credits you may have been expecting. If that information wasn’t communicated clearly—or at all—that’s something we need to understand and address internally.
If you're open to chatting more, I'd really appreciate my team having the chance to look into your file and see what went wrong. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to leave a message anytime.
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
The entire team from top to bottom were amazing. Even though there were a few hiccups they help us get through the process.
