We had a tight timeline to close on and Alex and Beth made it happen. Overall we had a very positive experience and would definitely recommend veterans united.
John M and his team were outstanding to work with, they were efficient, friendly, and overall provided us with a wonderful experience. I would recommend any veteran to Veterans United and their incredible staff when they embark on their home buying journey.
Excellent work, very helpful, always attentive to everything. The experience was truly rewarding, 100% satisfied.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Thank you!
We had an absolutely wonderful experience with Veterans United throughout our home loan process. From start to finish, they were incredibly helpful, taking the time to explain everything clearly and walking us step-by-step through the entire process. We had a lot of questions, and every single one of them was answered almost instantly.Their communication was truly excellent — we always felt informed, supported, and never left wondering what came next. The entire team was not only professional but also very caring and kind, which made what could have been a stressful experience feel smooth and manageable.We genuinely appreciate everything they did for our family. And the gift basket at closing was such a thoughtful touch — it meant so much to us. Highly recommend Veterans United to anyone looking for a lender who truly cares!
Our loan officer, Dorian, was a fantastic help throughout the home buying process, and made a great effort with checking in with us periodically to make sure things were going smoothly!
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Always great
Brandon was great
Veterans United made the process of buying a new home seamless. I would highly recommend using them!
Don and his team were very helpful. Highly recommend.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The whole team was informative and kept me apprised of progress on a regular basis.
Heidi Bailey Houston was excellent!! Loved working with her!
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Experience first-hand why 373,044 homeowners give us a perfect score!
This was the first home i have ever purchased and it was FSBO. We did the whole thing without a realtor. The whole loan team helped us a ton and really went above and beyond to answer all of my questions and guide me through this whole process. I'm very grateful for all of the help and very very impressed with the initiative, assistance, professionalism, and patience they has with me as a first time homebuyer.
thanks for all of the help in accomplishing the purchase of our new home.
The whole process was smooth from beginning to end!!! All the agents on the team were professional and knowledgeable!!! Having all the paperwork that was needed helped them do their job and they did it well! The only bump was when the Notary part was needed to get done. That person didn’t live up to the Veterans United work ethic. I hope that doesn’t happen to anyone else! Kudos to Veterans United. They serve our country’s veterans well!!! Thank you!
Very easy to work with, great communication.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
GREAT COMMUNICATION WITH EVAN AND HIS TEAM
Probably the best customer service from any financial institution. They were insightful, knowledgeable, and patient for this first time home buyer. 10/10
Clayton has been exceptionally helpful every time I have worked with him! I look forward to continuing working with him and the rest of the VU family!
