They made it quick and easy
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
This was my second time using Veterans united. They are amazing to work with. Very easy to work with and very professional.
This entire process from start to finish was streamlined. Everyone I worked with was extremely professional and efficient. I would 100% recommend. Thank you to our team.
There were a few bumps in the process, but working with the team, we were able to overcome them.
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I never even imagined that I could be so stressed free after the signing of all the paperwork and trying to back out a couple times. My team was awesome and my Loan Officer Justin Minard kept telling me to just let him get me across the finish line and he did just that! I felt like Kirk Gibson hitting a walk off Homer in 1980 World Series. Thanks to all of you! I'm making improvements already and bringing the property value up. 😎
Overall, Veterans United has been awesome! They're competitive too.
Veterans United Home Loans made the process of buying our first home so easy! Bobby was absolutely amazing throughout the process and was very helpful. We are very satisfied with how everything turned out and we will recommend Veterans United Home Loans to others looking to purchase a home. Thanks Veterans United Home Loans and special thanks to BOBBY!!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
They team who worked with me were outstanding! Friendly, professional, and one what the hell they were doing.
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Experience first-hand why 372,268 homeowners give us a perfect score!
A Thousands THANKS 😊 to Jose Banuelas and Cierra Halbirt. It was a tiresome journey, but they kept us motivated. They both were so professional and friendly. They kept us calm through the whole journey. They weren't satisfied unless we understood every step that had to be taken. Very satisfied with the both of them. Will refer Jose to friends and family. SATISFIED YES 😌 Thank you Jose and Cierra...
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Each dept was very communitive and very friendly.
Thank you for your outstanding customer service. Also, your website is excellent!
Very streamlined and responsive during the process.
Everything was easy and outstanding service
