Wow ! Bailey and team were phenomenal after the surprisingly fast process - from pre qualification to post closing VU is the place to get it done!
This was a wonderful experience from the staff to the process. Starting from day one with a quick response before I had even finished applying online. Everything was easy and seamless.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
the team assigned to my home loan was very professional and handled problems very fast and professionally to ensure that I could secure my loan and get into the house I wanted all I can say is they were A1 across the board I have no regrets or complaints.
Tory Tuttle is like a diamond in the sand. Anyone lucky enough to find her as their loan officer it’s like walking on the beach and leaning over and seeing a diamond. But if you don’t notice the diamond, you’ll just walk right by it. So I hope that you’ll make sure to let her know how appreciated and valuable she is. It could’ve been easy for someone to look at my situation and just told me they couldn’t lend t
to me. But Tory, she worked with me for a couple years. When I first applied, I didn’t have everything I needed, but she put together a file for me. Had it sent to the side and when I got in touch with her later on, she still remembered me and still had my file. Then in the closing process, my ex-wife tried to sabotage my ability to buy a house by not providing the required legal forms on our old property, even though court ordered. Tory instead of saying we’re out of luck she found another way around it. We were able to use Equifax and the bank to verify the information we needed. I asked another loan officer if they had ever heard of that before and they had not. They told me if it would’ve been them. They would’ve told me I had to go back to court to get it fixed first. Now, instead of that, I have a house. I have a dream that I dream dreamed for 20 years. And it’s all because Tory Tuttle believed in me, waited for me and helped me in my hour of need. She deserves a raise and a trip to the Maldives for two weeks all expenses paid. Mahalo nui. River Hagg
The process was quick and they advocated for my needs. Yes it was a little scary and i still need time tonwrap my head around it all but they are there to help me every step of the way.
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My assigned team was more than helpful and there to answer any questions I had. It was a hectic process, as far as all the documentation needed, but overall everything went pretty smooth and I have yall to thank for that!
Professional, great app..listen to your feedback. Give you very clear to do items, which are easy to complete electronically. Making the process much easier to complete.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Need more detailed list of paperwork needed. Example...pest inspection, let people know you need the report for all detached buildings on property as well as the home. Those take time to schedule and having to schedule an additional appointment for a revision takes time.
Ben and his crew have been with me all the way since my first mortgage and are honest, sincere and timely!
Veterans united did such an amazing job with keeping me up to date with all the necessary info, checked in consistently to ensure the smoothest experience and that is exactly what happened! Ill never need to search for another company like veterans united, I feel they are setting the standard of customer service and beyond!
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The team made refinancing such an easy process, easier than applying to college!
Hana and the team were amazing throughout the whole process. Answered all questions I had in a timely manner and provided outstanding guidance along the way. They understand the process and I would highly recommend them. I will use again for any future homebuying needs.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
I had a great experience using the Veterans United crew! Highly recommend and I will use them for any future purchases.
I would definitely 100 % recommend Veterans United to everyone! If it wasn't for Samuel Short, I don't think I would be calling myself a "Homeowner" today. From the moment we started my application, he was warm, kind, and extremely knowledgeable about the process, and that is something I did not experience at the many other lenders I previously worked with. He is patient, takes his time when researching, gives you suggestions on how to make your case stronger, and all his advice actually yielded positive results for me. Things can get challenging during this process, but with everyone's positive attitude and expertise, it makes the process much more tolerable. They definitely know what they're doing at Veterans United, I wish I would have found them sooner. They're very organized and meticulous about the entire process, but make it easy for you to understand and follow along. Also, a big thanks to Walter and Candance who assisted me with my closing process towards the end, they were also great!, They made my closing process very manageable and stress free. Thank you Veterans United, Sam & Walter for making this possible for me!
