It took a year for us to find the right place at the right time but every one was very patient and understanding.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
An excellent mortgage company that actually cares about the veteran. I hope to stay with Veterans United for the duration of my time on earth.
Love veterans united always on point
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Great experience working with Steve and his team on our home purchase.
Getting alerts through email of completing each task step-by-step wasn't overwhelming
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
10 is not a high enough rating for Miles, David, Vickie, and Rachael. They have gone way above my expectations for home buying experience. I can't say enough about this team. If I ever move again or my kids decide to buy a home, Veterans United should be there 1st call.
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Chris and his team were outstanding. We fell in love with the first house we saw and it was a little out of reach. Chris and his team went the extra mile and left no option disclosed or stone unturned to help get us into our dream home. We forever are grateful for Chris and his team for his honesty and hard work through this whole process. You don’t have a loan officer typically send an updated pre approval letter at 9pm on a Friday night so we can put together an offer, but Chris made it happen!!!
Jackson and his team were great! Anytime, I would text Jackson a message, it would be late at night or the weekend he would respond in a timely manner. The fact he would respond so quickly was great because it was fresh on my mind and we could discuss my concern and he would immediately resolve my concern. A consummate professional!
Marty was always fast to reply back and have answers to any question I had.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Excellent
Working with Veteran’s United has been the smoothest and best experience, each time I’ve used them. Excellent knowledge, instructions and customer service.
We had an absolutely amazing experience with Veterans United Home Loans. From start to finish, the entire team made the home buying process smooth, clear, and way less stressful than we expected.Dustin, Greg, Robert, Nick, Jeanne, Chris, and Amanda were all incredible to work with. Every single one of them was responsive, knowledgeable, and genuinely supportive throughout the process. No question was too small, and they always took the time to explain everything in detail so we felt confident at every step.Buying a home can feel overwhelming, but this team truly worked together like a well-oiled machine. Communication was fast, deadlines were met, and we always felt like a priority. Their professionalism and dedication really stood out.We’re beyond grateful for the guidance and hard work from everyone involved. If you’re a veteran looking to buy a home, this is the team you want in your corner.
