From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
This was an amazing adventure. I couldn't believe how fast and painless it was. The team called me just to ensure I wasn't stressing at times. I would recommend anyone that is looking for their forever home to contact this team. Each person went above and beyond to get this done and I knew where I stood the entire time :) We are soo happy.
The VU team was great from beginning to end. Harris was available to answer any of my questions and he returned all of my calls and texts within hours. The best home buying experience any veteran could have. From beginning to end the VU team did not miss a beat.
My loan officer Abbie Schneider and loan coordinator Samantha Villaire were amazing. They were very helpful in all my questions. They were quick to upload and review my documents. They were also very knowledgeable in the whole process therefore they made the process easy for me.
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My home buying experience with Veterans United was exceptional, and that’s entirely because of my loan team. From day one, they were professional, knowledgeable, and genuinely invested in making sure everything went smoothly
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Zach has helped us multiple times and has always been professional and very knowledgeable.
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Hayley and Jared were very helpful during the entire process !
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
They were always available to answer questions and help me through the process.
As first time home buyers we knew we needed a great team to support our military move. At Veterans United, we found that team and really enjoyed working with Austin and Brenda! We would recommend them to our military network again!
