The entire team that helped me was amazing. As I sit here in my new home, I still can't believe I'm here. Always keeping me informed and what the next step was. I really liked the to-do list in their portal, which kept me current as the process moved along. I sit here with a Kool-Aid smile. Veterans United makes dreams come true. A big "THANK YOU" to the team at Veterans United!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
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My loan officer Mr. Mathew treated me as family kept me informed at all times from beginning till the end.
Chace and his team were great to work with, we never felt lost in the process. They always kept us updated, Always answered or returned our calls, text, and emails. I don't think we could have worked with a better team.
My agent Austin Butler was absolutely amazing. He was patient with us during the process of purchasing a new home and selling the one we currently own, and then again when we decided to not do any of that and just refinance our current home. He wasn't pushy and he completely understand everything we were trying to do. I very highly recommend him to anyone looking to get stuff done. I really hope he is around when we do decide to sell and purchase closer to where we want to be. I couldn't have asked for a better agent to work with.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
jeff and his team are awesome!!! highly recommend
I absolutely loved my team from Zane in my initial call and Adam in the closing process.
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We had a wonderful experience working with this team especially with Ms. Brittany & Ms. Annie. From start to finish, they were professional, responsive, and incredibly supportive throughout the entire loan process. They made what could have been a stressful experience feel smooth and manageable. We truly appreciate their hard work and dedication in helping our family secure our new home. Highly recommended!
Shannon was wonderful to work with during this process. Thank you.
Documentation and the overall process was smooth and easy to access and hassle free.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
The team was constantly on top of every issue. It made for a very smooth home buying process. We had small hiccups that were handled within the day the happened and barely effected the process at all. I'm glad I got the team I did, couldn't imagine having anyone else work this process.
Working with Veteran’s United for my mortgage was a very smooth experience. The entire process was clear and transparent from start to finish. Communication was excellent, and whenever I had questions they were quick to respond and explain what was needed. The online checklist was especially helpful. It made it easy to keep track of documents and understand what steps were coming next, which made the whole process feel organized and manageable.
