After a misunderstanding on my part you all walked me though the process and for that I am greatful .It is a pleasure working with you and I mean all of the Team.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Everyone from Zach tonight to Grant was so professional so helpful and I consider them good friends. They went overboard and everything that they did to make things happen for me and they did it and I thanked them and bless them for and yes, I would recommend to anyone looking for a Professional team such as theirs
The whole team was amazing even when things got a little hectic! They were very educated on the process and made me feel like part of the team!
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I didn’t know anything about buying a house and they made it super simple and easy to understand.
I like to thank Ryan Davis and his team. Ryan answered all my questions and PHONE CALLS! There was great communication and he is very professional! I highly recommend!
Veterans United made my entire experience smooth and easy. I have many friends and colleagues that tell me that buying a home is a stressful experience but Connor Brandt and the res of the team made my experience stress free and easy!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Not a single thing I could complain about. The entire team made this the most enjoyable experience.
From initial loan to my IRRRL Lance was outstanding, informative, and reachable for any questions that I had!
I just purchased my first home at 66. I do not do well with stress, anxiety, etcetera -and I easily get overwhelmed. The team working with me thru Veterans United were the reason I was able to handle the whole process and find and purchase a home. It was much easier than having to reach out and find each part of the puzzle and put it all together -they did that for me. Thanks to everyone that helped me thru all the steps. I appreciate the professionalism, the quick response times, the kindness, and the knowledge. I have considered buying a home three other times in my life. This team helped the dream become a reality!
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Hannah was the best!
The entire process was simple, and ultimately pleasant. The team communications were exceptional. I was well informed and any questions I had were immediately addressed. For a first time home buyer, my experience was great with no complaints.
Hanna and everyone at Veterans United was great. They made the process smooth and easy.
