All those involved in getting us into our new home were very helpful and communicated well
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
The whole team was there every step of the way! Everyone worked hard even with the holidays were in between. Veterans United stuck thro and we got it done!!
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Veterans United and the team I had with Drew and Dawn were phenomenal. They were very attentive the whole step of the way and always made it a point to reach out and answer any questions or concerns I had. They made the buying process painless and easy. Definitely recommend 10/10
Tim and team have been amazing to work with. I recommend them to everyone!
Chance Mullins is a Rockstar! I have had 2 VA loans through Veterans United, but this last one had issues due to the company I purchased my home through. Chance stuck with me through the entire lengthy process. I would also like to recognize his team members Matt and Canisha. I cannot express just how appreciative I am for all that you have done for me!
The constant calls about other 3rd party services were annoying at times while trying to purchase a home, but I understand why.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The Veterans United team was great. Extremely thorough and helpful through the entire home buying process. They had multiple people whom were all timely and responsive. I'd use them again and highly recommend them.
The team made everything user friendly, we stayed right on track. I’m glad the VA loan was available for me, it surely made a difference for me. It’s nice for me to settle down I believe this will be my forever home.
Veterans United was very proactive in making sure that all the paperwork came in a timely manner. They also would call and ensure that I understood everything and answered every question that I had. A very positive overall experience.
Everyone was very responsive and available, also so very nice and accommodating!
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It was a great experience highly recommend
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Nichole and Blair were excellent at helping me with my second home purchase. Thank you! I couldn't ask for a more on point team.
