An exceptionally smooth experience with a team of dedicated individuals seeing to all of the details. Easy communication which really impressed me. I was always able to talk with a human! And the website and app worked simply and smooth. The checklists were very helpful.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
The team did a great job it was a very positive experience
Very quick and efficient work never left me guessing.
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Shawn and his team were awesome! Professional, efficient and courteous service from start to finish. If ever I need to purchase again, I’d seek them out. And of course, I highly recommend. Thank you!
Fast process and great loan team!
The team working on my loan were very helpful and kept me informed day by day on the status of my application. Overall they're such nice people who who really cares. I would recommended this agency to people I know. They made the process so easy and understandable.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The entire team was amazing to work with. Easy to get a hold of, quick to answer questions out find the information I needed, and super responsive. It made the entire process smooth and way less stressful.
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My loan officers and the team at Veterans United have been amazing to work with. They’ve been reliable, supportive, and consistent throughout the process.
This is my fourth time working with him from initial to refinance and he is the only guy I will work with. I recommend them to all my friends and they feel the same way.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
I was afraid to try for a home loan because of having been turned down by another mortgage lender and I saw Veteran Mortgage and decided to try them because my deceased husband was a veteran. They gave me a letter of approval and the rest is I got the house with their help my loan officer was so kind the whole team at United Veterans has been there for me I appreciate each of them very much.would recommend them to friends and family.
The only reason I didn't give a 10 is because that says there is no room for improvement.
We always strive to improve.
Kevin Reichert, Matthew Gandlmayr did a superb job in setting up and closing my loan way ahead of schedule. This is my 2nd time using n g VU and I highly recommend and would certainly use their services again. Thanks for a job well done!Respectfully
Walter VonBorstel USN Ret
