Jole and the team were outstanding. Every question was answered quickly and there were no surprises. The whole process went smoothly.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Everything was outlined and detailed to us from the start to the very end! Both Chris and Zack answered all of out questions and even answered questions that we hadn't yet thought about!
Montgomery, Bailey and Jesse were all fantastic to work alongside. They were always quick on responding to my questions, no matter the random times that I would message them, and explained everything so well that it was very easy to understand. If I could rate them higher than 10, I would. They made the process so easy for a first time home buyer.
Whenever we have any concerns we Aaron always gives us 100 percent confidence that we are at the right rate at the right time and if it isn't it will be fixed and taken care of flawlessly. A million times thank you for looking out for us we are ever so grateful.
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This was the second home I have bought through Veterans United and specifically with Tyson. Both times the team has exceeded my expectations. They regularly check in, throughout the entire process, from searching to signing, to ensure everything is handled or to see if we have any needs.
As with any home purchase there are ups and downs. My loan officer, Mike Peters, was outstanding. People around him though..... I think the biggest gripe I have is rather than a quick phone call that could have sped some of the processes along, they insisted on texts/emails without any phone call at all. Some of these added time to the process and created frustration on my part as I specifically asked for a phone call as I was sick of all the texts. Again though, Mike Peters himself was NOT the one doing this, he always returned calls if he didn't answer himself and worked hard to get me the best deal he could (I shopped for my loan from four different places including a credit union and a local bank).
I had an amazing an amazing experience with the veterans United team.
They helped me get my home loan ever ahead of scheduke, and their support was oustanding every step of the way. I give them 10/10 and highly recomend them to any veteran looking for a home loan.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
From the moment we stared the home buying process, until closing, my team was amazing. This process was truly stress free. David, Cameron, Barno, and Ryan were just phenomenal. Trust in them to get the job done and you will be well taken care of.
Outstanding, nay, SUPERIOR service! From initial contact, through hand-offs, everything was done professionally and we closed on time. They really know their stuff!
Always a pleasure working with Shawn and his team. VU always makes the move much smoother when we all know how hectic it can be. Would absolutely recommend.
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The whole staff at Veterans United made our journey a seamless and painless experience. I would highly recommend them to anyone. Thank You Veterans United!!
We were so happy with our experience. Everything went to smoothly and we could not have asked for a better team to work with. Would highly recommend!
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Nick was super helpful and walked us through everything perfectly !
