From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Every one working with me and my husband was extremely wall and on top of everything .and was very helpful with making sure all the information and paperwork is updatedWant to say thank you to everyone on the team 🙏
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Fast efficient service. Superb customer service and very responsive.. quickly work through and remove obstacles. Highly recommended!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
I have used Veterans United before and the past and had excellent service and communication. It wet really good this time, but I do feel there was a disconnect between the team at times.
We had an optimal experience! Our team that helped us was amazing. They made the process extremely smooth and easy going.
It went well thank you for everything
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Very helpful, and responses were quick and thorough
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Excellent service 👏 👍 👌..
My Veterans United team was amazing. The team went above and beyond welcoming us to the family and the welcome home gift was very special to my wife and I!
