So easy for me I don’t know how they do it!
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
We started the refinance with another bank and was taking SO LONG and SO PAINFUL....we closed it and jumped over to ya'll!!!! Your customer service and speedy process was phenomenal🙌💯
This is my second time using Veteran’s United, and there was a reason I didn’t shop around. They give an honest and fair offer the first time. My builder required me to at least speak to their preferred lender. It took their lender a month plus, and 4 times presenting a different offer to even come close to what VU offered the first time. If I sell and buy again in the future, I will look to VU again.
Like I said before, done 3 closings with Matthew and his team. I will use their service for other closings on a home.
This process made everything so easy, very user friendly. Any and every questions I had were answered. Nothing was left up in the air!
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
The whole process of working with VU was as frictionless as possible. Great team!
The team was extremely helpful and professional, handled all of my questions and guided me every step along the way , especially being a first time buyer.
I had some issues with credit and the team was able to help me figure them out to keep us on the time frame we were wanting. I had lots of questions because I am a first time homebuyer and did not know much about the process and I definitely was a needy buyer! They were very patient and never made me feel like I was asking for too much. I felt like with as little knowledge as I had, the team definitely helped my anxiety and made the process very smooth. I had lots of personal things happen the same time we were going under contract and the team, especially Kendall made me feel like I was more than a customer. He reached out after my car accident and was checking in and gave me lots of grace during the time period. I would definitely use them again and recommend them to anyone. Especially those who are nervous and not too confident in this area, they did great walking me through all the steps. I never felt like an inconvenience and they made sure to answer the questions in a way that did not make me feel silly for asking. For being very naive about the subject, I do not feel as if they were taking advantage of my lack of knowledge. I had experienced family looking over everything I was told/ advised. The team was not aware and not once did family have any concerns about what the team was presenting to me. Very respectful people. Also they communication was better than I could’ve asked for. It did not matter the time or day, the response time was always very reasonable. I am very happy I decided to go with VU and even more grateful that I got to work with the team I had.
Everyone I worked with were fantastic. Very informative, helpful, kind, understanding, answered and explained my questions fully. I am very fortunate to have used your company! Thank you for everything!!
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Everyone is so kind, and generous with information about The Veterans Administration. You guys Rock! Thank you,Kind regards,
Denise Schmidt
Extremely helpful and always available to answer questions. Made a difficult and stressful process very easy to navigate and understand.
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
