The process was not efficient, the electronic document system kept losing my information and I would have to fill it out again or re-upload, and it seemed like the loan team assigned to me waited until the last minute to start wrapping up my loan to close. Halfway through the process of closing my loan I regretted the decision of going with my choice. My loan felt like it was being put off to the last minute, and in fact it came down to the last minute. Every new closing document I received after the initial closing document, the cost due at closing increased by a substantial amount of money (thousands of dollars). When looking for my loan I went to Veterans United home page and did an inquire for a loan, I was assigned a team in Missouri. Come to find out there was a local Georgia Veterans United team that would have been a lot easier to work with, a simple radius search from a zip code in the Veterans United home page would have provided me with a team that was closer. The Veterans United teams need to work on not putting things off to the last minute, I provided a 24 hour turn around at most on all to-do-items yet they sat in the document box unreviewed for a week or more sometimes. Maybe this has to do with the lack of employees and having to many loans trying to be process at one time because of the hot market. If a timeline cannot be meet due to the amount work, then that needs to be communicated early and 30 day promises should not be made. If you need more time, it is as simple as communicating that early in the process so things can be adjusted, waiting to the last minute to communicate that the loan might not close puts people out on the street without a house.
Response from Veterans United
Thank you for sharing openly and honestly with us, Brett. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We understand that preparing you for settlement is part of our commitment to excellent service. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
I felt that I was being taken care of any questions I had they answer them broke it down so I can’t comprehend what they are talking about I really appreciate that I feel secure working with Ashley Brown and her team
I'm a vet but didn't qualify for a VA loan because we were buying a second home. So if you're a vet like me I'd just go direct to a lender.
Veterans United and my loan team did awesome in helping me purchase my first home. They made sure to let me know about documents and anything I needed in a timely manner. They made my first home buying process very easy and smooth. Thank you VU and my loan team for all of your help in getting my first ever home.
I've heard nothing but good praises for VU and have a hard time believing the negative banter throughout reviews.
We had an amazing experience with our loan process and even with the bumps in the road they made sure we were taken care of and felt comfortable. We recommended Veterans United to everyone we know and look forward to continuing our home loan journey.
The fastest and easiest way I have ever got pre-approved, found a house and closed. It was painless. Thanks Veterans United Home Loans!!!!
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Veterans United is by far the easiest lender to work with and buy a house with. Scott and our loan team were amazing as always and are truly the best team to work with in the industry. Thank you veterans United for taking care of us again!
I highly recommend Veterans United for purchasing a new home for all vets.
Best choice I made using these guys. they were awesome from beginning to end
Simply the best in home buying.
They are a very welcoming and friendly staff that makes you feel comfortable in an uncomfortable situation.
Thank Scott Devoto for all your help
Josh and his team were exceptional through the entire process. The stayed on top of all and any concerns I had. The were very proactive and communicated well during the process.
I highly recommend Veterans United, they were very easy to work with and made to home buying process very easy.
Outstanding organization to work with. Everyone you work with is extremely helpful, knowledgeable, and respectful. The entire mortgage team is always responsive and will give honest, quick answers to all of your questions in easy to understand language. They really do take a lot of the stress out of the mortgage process and will ensure you are fully aware of everything that is happening and provide you with honest timelines and explanations. Veterans United is truly your partner throughout the entire process.
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The concierge program was a good feature that assisted with the extra things associated with moving.
Donald and his team are the best I have worked with. Very easy to communicate with and eager to help with any questions or concerns you may have!
I would totally go to them they are the best
Veteran’s United made home buying a wonderful experience. Everyone within the company went above and beyond to help us. I couldn’t recommend them enough.Thank you!!!
Great Company to work with from start to finish! They were all extremely helpful and supportive at all times and made the process of securing a loan and purchasing a house very easy and efficient.
