Very professional and relatively easy process that was both smooth and understandable from start to finish!
Thank you so much to Nina Paddock and her outstanding team! I’ve been a second time client with them. Recommend 100 percent
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Communication towards the end seemed to break down but we got through it
Response from Veterans United
Hi Jesse,
I’m glad to hear you made it through to closing, but I’m sorry that communication didn’t feel as strong toward the end of the process. Wrapping things up should feel smooth and reassuring, not frustrating, and I regret that we fell short there.
I appreciate you sharing this feedback, and I’d love the chance to learn more about where things broke down so we can improve. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
From start to finish, Veterans United communicated quickly and effectively making the home buying process simpler. All hiccups that occurred through my the seller realtor that I had been dealing with were handled in a professional manner by the VU team and they were able to guide me in the best way to ensure I could move into my first home. 10/10 would recommend.
Ready to see for yourself?
Experience first-hand why 357,159 homeowners give us a perfect score!
This is my second purchase using VU and I couldn’t be happier, both times the team has helped make the experience as easy as possible for all parties
Very professional and courteous. Always gave timely updates and informative.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Danielle and Becky were amazing. They made our home buying process so easy. They were always quick to respond and follow up. Thank you Danielle and Becky!
Casey and his team, as always, have been wonderful to work with! They are fast, efficient, and knowledge. They are true experts! I will always recommend VU, and specifically, Casey. VU will continue to receive my business.
Very Accommodating to a first time buyer, walked me throughout each step, Guidance and inform to made such big decisions. This created ease of the Stress one goes through to make a life long decision! Thank you all Greatly!
Fast service. Competitive options
Ready to see for yourself?
Experience first-hand why 357,159 homeowners give us a perfect score!
You made buying a home super easy. Thank you !
Great people, excellent followthrough. We closed in 30 days after initial offer on house. Brandon was helpful and ahead available when questions arose.
Very good to deal with!!!
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
I was super grateful to have such a wonderful team help us through our first home buying process!
Megan and her team diligently and patiently walked me thru the loan process and made my experience seamless and enjoyable. I would reforme VU and Megan to any veteran wanting to buy a house.
Veterans United is an upstanding organization who is there to make veteran home buying seamless and painless.
