From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
Literally wouldn’t have my dream home with out Chris G, Ben S, and Landon B. I owe them everything.
It went amazingly well and easy going!
It seemed like things came up on Friday and we couldn't get ahold of anyone who could help until Monday. The team didn't like answering calls or responding to messages.v
Response from Veterans United
Hi Mark
I’m sorry it was hard to reach someone when you needed help. I know how stressful it can feel when things come up late in the week and you’re left waiting through the weekend for answers. That’s never the experience we want for anyone we work with.
Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, but we’d really like to look into what happened so we can see if there’s a way to improve how we communicate in situations like yours. When you have a moment, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com so we can talk through this directly.
Ross Mclanahan and Anna Lower and Justin Sutton were the ones we dealt with during the process of getting our home. Anna has taught us some very important lessons on how to build and maintain our credit score that we will be continuing for the long term, she made it so easy even a caveman could do it and she was wonderful through the entire process. Ross will shoot it to you straight from the get go and keep you on a steady line to success. He has been our rock during this process and we have relied on him heavily and we truly appreciate everything he has done to get us into our home. Both Ross and Anna are impeccable people both very professional and equally personable with their clients and I could not have hand picked better people for us to have. Justin has been wonderful also, we did not have as much time with him as we did Anna and Ross but if you have a question he will do whatever he needs to do to get you the answer and he almost always answers your call on the first ring. He made it so easy to get ahold of him and finish the last of our to do list. 10/10 I highly recommend this team! Thank you veterans united for all that you do and stand for!
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
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The entire process with Veteran's United was incredibly simple and fast. There were no questions about what was needed and when it was needed. Bryan Kay, the loan coordinator, was able to keep the work flow moving forward with little or no hiccups. It was a very smooth operation.
David was great
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Best team I have ever worked with
