I couldn’t be more pleased
Is 11 an option?!
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
Brad is a very skilled professional. I would highly recommend him to anyone looking for an expert to handle their loan process. He and his team were so informative and his communication is top notch. I will be going to Brad for any and all future transactions. Mahalo for the Outstanding work!!
Everything from helping me improve my credit to closing on our home. Veterans United has been fantastic!!
tanya is amazing works fast and responds quickly!
This was the second home I've purchased through VU, and they excelled both times. Nick, Nico, and Maria were professional, well informed, and helped us navigate the process with zero stress. I will call them again if I buy another home.
My loan team was courteous but they lacked attention to detail with my closing resulting in a very tense 24 hours prior to my closing. They failed to read my initial contract and instead of me receiving 2400 back at closing I ended up having to pay 1600 which my team then credited my loan so that at closing I did not have to pay that amount which could have been avoided if they were meticulous looking though the initial builder contract and all of the addendum included with the contract. Jeremy in particular seemed to always be out of sorts. They had the wrong realtor information for most of the process when my realtors information was on my contract as well. He sent incorrect information through email as well and stated it was just a template and didnt mean to send it to me. I just felt his professionalism was lacking and then at the last hour it came back to bite me in the rear. I wished they read all the documents and went through them with a fine tooth comb before making false promises and guarantees then less than 24 hours before closing then catching a mistake that should have been caught on the first day.
Working with Veterans United was a seamless and stress-free experience.
The process was so easy and so fast. We were looking at moving to our dream beach area with a 6-12 month timeframe assuming it was take that long to get our ducks in a row while working with a lender that was Veteran friendly and knowledgeable.
We called in just to get an idea of what we may qualify for so we knew the ballpark figure we could be researching. It was so easy that the call we made to get a general idea became an application start. Less than 30 days later we were closing on the house we'd always dreamed about. We HIGHLY RECOMMEND Veteran's United. Michael Peters was our senior loan officer and was always available and helpful keeping us informed along the way with exactly zero surprises.
Super fast loan process. My team was excellent the whole way from beginning to end answered all my questions and addressed all my concerns promptly. I couldn’t be more thankful for these amazing people!
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
Very helpful with every step along the way and nice
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Buying a house can be overwhelming, but Karol team made it extremely exciting and easy. I am army active duty found a house online near to my duty station and wanted to buy it. I was not able to see the house, or be there on closing date in person. The team was professional responsive, and truly made me feel supportive though the process. Amanda, Karol, phoebe thank you and I will highly suggest this team to any one looking to buy.
We cannot thank the team enough. For a decision as big as buying your first home, the last thing you need is doubt. Veterans United, particularly Dave's team, ensured that what we wanted, in our hearts, was to buy this first home. It was, and they made our dream happen. Veterans United is lucky to have a team like Dave's team. They clearly worked with a set of values that worked for the good of the client, and to do that for another person, is beyond the normal job description.
Thank you to all involved, because of the hard work of Dave's team, our dream came true.
Outstanding service from start to finish. Excellent job by Janeanne and her staff
Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
