Couldn't be happier with the process and the staff!
See above comments.
House had mice problems and was never brought up- even when the pest inspector came, nothing was said about mice. I got sick because of it and even now I can’t use the stoves over to cook because I can’t get help lifting it up so I can clean it. For my first house, I expected more, got much less than I was hoping for but am content knowing this is mine and I can make investments to its fullest potential
I couldn’t be happier with my team. They were such a joy to work with and very knowledgeable. I hope all veterans get to work with these lovely ladies!!
I’m sure this won’t go on the website or be in a commercial. But I’m going to say it. All the extra fees Veterns United charges you are malarkey. If they had of done their job. Then things would have been right. However I signed the first closing documents thinking everything was correct. But they weren’t. This ended up making my new payment almost $500.00 dollars more than what I was told. Partly because VU did not do their part. I had been paying taxes at the rate of the person that lived at this residence previous to me. Taxes were $9.71 that only happens if you’re 100% disabled. I’m not they new that. So I had to resign new closing documents under duress. I had to sign the documents or would be in legal trouble. The loan officer I had would not return my calls and the other agent I had just happened to be on PTO when the signing was due. So now I’m stuck with twice as much on the initial closing cost which put me 5 years worth of payments behind my original IRRL. I will never use this company again. Their agents are inexperienced and lack the knowledge to get thing’s correct from the start. Not to mention they took another house payment out of my account for the old loan that I will have to wait 30 days at minimum to get back.
Response from Veterans United
Thomas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. With regard to payments being processed, we were able to researched and found automatic payment (ACH) are still active prior to loans being paid in full. The escrow account for those closed loans will be refunded as well. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
I loved having a full team of members help, they made the buying experience go very smoothly. I would 10 out of 10 recommend.
Great working with this crew on my First house. We closed and I had the keys to get in the very next morning which happened to be my birthday. If you ever heard the phrase "Best Birthday ever" this fell into that category
The whole process was Straight forward and I had plenty of support and communication every stop of the way.
Response from Veterans United
Hi Michael, if there were aspects that you felt we could have handled better, please contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review.
Aaron Boner, as Nick’s right-hand man, plays a pivotal role in ensuring seamless operations and exceptional service at Veterans United. His commitment to assisting my concerns is truly commendable. Aaron’s expertise and professionalism contribute significantly to the positive experience I’ve had. Kelsey Alwood responsiveness and efficiency in handling paperwork and research are nothing short of remarkable. The fact that she promptly addressed my email on a Sunday speaks volumes about her dedication to customer satisfaction. Kelsey’s attention to detail and proactive approach makes her an invaluable asset to the Veterans United team. Both Aaron and Kelsey exemplify the high standards of service that Veterans United provides. Their unwavering commitment to assisting veterans and their families is truly commendable.
The process was truly easy! No complaints and will use them again in the home buying process.
The team did an excellent job.
