My thanks to the whole team
Thank You
Over all my experience was long but worth the wait the loan team was a strong and friendly factor in my travel in buying my home and if I had to do it all over again I'd want the same team in my corner
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Working with Veterans United was very stressful, and we wish that we did not go with them. They made the home-buying process so much more challenging. We were supposed to close on the 8th, later turned into the 9th and the 10th. Finally we closed on the 11th! They were difficult to get in contact with, and they also did not do a good job of keeping us in the loop. Save yourself the headache and go with a different company. Our loan officer Caitlin was rude and very unhelpful.
Response from Veterans United
Jordan, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our goal at Veterans United is to help create the best situation for yourself and your family. We are glad to know that we were able to assist with the compensation that your delay in closing had on you and your family. We truly hope that helped with your moving process and overall feeling about your experience. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. Please reach out to us if you would like to discuss your experience further.
Vets if your looking to purchase a home or condo, let Veterans United lead the way!!
My experience working with Veterans United has been outstanding. I used other VA lenders in the past, but Veteran’s United is hands down the best VA lender. Give veterans United call
