A team is only as good as its players and all of my guys were all-stars. Thanks again for the timely work and kind words when I needed them most. I can't tell you how much it all meant to me. To say the most about it, I wasn't just another number. You don't see that everyday.
This went wonderful. The process was easy and very minimal paperwork involved in the refinance.
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
The whole did did very well! Above my expectations! Very informative! Thank you all very much!
Ben is an exceptional loan officer. He and his team are friendly, helpful and highly efficient!
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My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
We are very grateful for all the help you provided. Excellent in every way, I recommend her 100%.
We are very grateful to have found Veterans United. They were awesome to work with!
Ryley Lyons was outstanding always answered the phone and answered any and all questions I threw his way.
Jenny Love on the other hand was the complete opposite would not recommend her to anyone. Never once did she answer the phone or ever called me and waited till last minute on a lot of things.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
It was such an easy process! Everyone was helpful and easy to work with.
The team was great, courteous, helpful and responsive to emails, texts and phone calls. Everything was excellent, until it wasn’t. The closing date got cancelled and pushed back. I wasn’t notified and it cost me time and money. Overall I would do business with them again, but be more wary of promises they can’t keep.
Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
