They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Response from Veterans United
Hi Krim,
Thank you for sharing your experience. I’m really sorry for how difficult it was to reach us and for the delays that nearly put your home at risk. I know how stressful that can be, especially when timing and builder communication are so important.
I do appreciate you recognizing that our team helped guide you through the process, but it’s clear we need to do better when it comes to responsiveness and coordination. Your feedback is helpful and something we take seriously.
If you’d like to talk more about what happened, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone was very helpful and always so quick to respond.
This is not my first mortgage and not my first with Veterans United. I'm not sure if was the team that was assigned to me was that awesome or if Veterans United improved their process that much. The process was streamed with an awesome web interface. Everything I needed to do was updated in real-time and I was able to submit online.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
The entire team was outstanding. Ellis was extremely helpful and knowledgeable. Katie was a true MVP making sure everything was seamless and smooth through the entire process. Amazing Team!
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The entire team was just amazing. They kept me informed every step of the way. Alan, David and Briana are amazing folks.Keisha Thompson
Amber was super great and was able to answer all my questions in a very timely manner!
Stacy, Sarah, Holly, Yolanda and my entire team was phenomenal. This was my first home purchase and I’m very happy that it was with veterans United home loans.
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
Absolutely, Jeremy Arnold is amazing to work with made my home buying process so easy and stress free on me. 10/10 would recommend him to anyone wanting to buy a house
The whole process was so quick. I shouldn’t waited so long to apply.
We worked with Veterans United for several months, starting back in spring 2025, originally planning a move in early 2026. Our timeline accelerated, and their team handled it exceptionally well.One of the biggest challenges was selling our Alaska home, which had a 2.5% VA loan through Veterans United. Their team guided us through the loan assumption process, allowing another veteran to assume the loan. This not only helped the buyer, but it allowed us to capture a premium on our home and move forward smoothly.The coordination was excellent — we closed on our Alaska home and then closed on our new home in Washington just two days later. That kind of timing doesn’t happen without a strong, experienced lender behind the scenes.Our loan officer, Katie Smith, was professional, responsive, and on top of every detail throughout the process. She made a complex transaction feel manageable and kept everything moving.If you’re a veteran navigating a sale, a VA loan assumption, or a cross-state move, Veterans United truly understands how to make the VA system work for you. Highly recommend.
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Very easy to work with and very responsive to my questions.
Had a great experience with our home buying team, they kept us on track and helped us every step of the way! We knew the home buying experience could be daunting but they answered every question and provided us with everything we needed to accomplish our goal. It was a relief to know we had a team to help us every step of the process.
VU made it really easy to for my to understand what I needed to do.
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
