As a veteran, there are many choices out there for you to finance your home, however, if you are looking for a company that will stand by you and work for you rather than the bottom line you can not do better than Veterans United!
Thank you team everyone of you deserve recognition for your work and your commitment to your customers!
Chris and Beverley Beatrice
Veterans United is the way to go if you plan on purchasing a home or refinancing your home. Veterans United Team will ensure your needs are met. Every veteran has a different situation when going through the process of purchasing or refinancing. Veterans United has the solution to ensure you close….. On Time. I had Brian Poterbin and Julie Moore. They were great! They ensured I stayed on track to keep moving forward. Ms Julie maintained constant communication with me. At times I was becoming frustrated and you will too, but Ms Julies Moore was available to explain “The Why”, which made it easier.
Closing on time is up to you. You have to do the leg work …. The quicker you get in your required documents the quicker the process.Veterans United, Doing it Right!Thank you Brian and Julie
Veterans United is very first time home buyer friendly! They took their time to help explain all the questions you could think of and always make sure you had a direct point of contact for assistance! Extremely pleased with Ross and his team.
Response from Veterans United
Charlotte,
Thanks for rating your experience. Based on what I can see here, would you be willing to reach out to me and the Client Advocate team so we can learn more about what happened? I’m here to listen. If so, you can reach me and the Client Advocate team at 1-800-212-5200, or you can email ClientAdvocate@vu.com.
I'm sorry your expectations weren’t met, and your experience matters. Now and always, it's our goal is to deliver the best home loan experience possible. I hope to hear from you soon so we can learn from your experience and improve on it. If you reach out beyond our office hours (9am to 5pm CST), we’ll be back in touch the next day.
Sincerely,
Kendra, Client Relations
Overall the experience was disjointed and seemed uncoordinated. The woman from the title company that came here to close it actually provided a lot more answers and corrections were made. I think the people involved have good intentions but the system seems pretty random. A bit like dealing with the VA.
Only one page?
I would offer my STRONGEST recommendation for getting a loan from Veterans United. CLEARLY Subject Matter Experts in their field!!!
It was painless even though it was lengthy. The rate given is very satisfactory.
Veterans United is absolutely my top pick for my future home loans.
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All around, a great company to use.
Jen and Garrett were awesome to work with! They were always very cordial and quickly responded to questions or concerns. We refinanced with Veterans United and the process was handled all online, except for closing when a notary came to our house to sign the documents. I would recommend Veterans United to all.
