Great patience
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Justin and his team was awesome. This is the 3rd home I have bought and the easiest process in buying a home ever. Great people...
Amazing support from the whole team - start to finish.
Having so many people asking for the same information was disruptive, confusing, and did not seem to be in our benefit. team members giving false or outright misleading information was a struggle. Satey yates and our own independent broker seemed to be playing catch up and damage control more often than communicating effectively. This place a great deal of stress on our family. At the end of the day we got our home 2 months after initial closing dates and thousands of dollars to lock our rates in over this time. This was by far my worst experience purchasing a home out of the 7 i have had. Hiccups including new termite inspection required by the VA, ON EVERY BUILDING EVEN OUT BUILDINGS, the well needing to be treated. And the reinspection and reinspection fees. I really feel that the team could beneift from some training and identifying a spokesperson to be soley in communication. And SHARE information. Otherwise what is the point.
Response from Veterans United
Hi Andy,
I’m really sorry this was your experience. Having to repeat the same information to multiple people, receiving conflicting guidance, and feeling like others were left in damage-control mode is incredibly frustrating. I understand how that lack of clear ownership and communication would place a heavy amount of stress on your family.
A two-month delay, added costs to keep your rate locked, and repeated inspections is a lot to shoulder, especially when you’ve been through the homebuying process before. While some items, like VA-required inspections or reinspections, can be part of the process, that doesn’t lessen how overwhelming it feels when expectations aren’t clearly explained or shared across the team.
I appreciate you being honest about where things fell short, including the need for clearer communication and better coordination. I’d really like our Client Advocate team to review what happened and hear your feedback directly. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you for taking the time to share this. I truly wish the process had been far smoother for you.
Sincerely,
Claire S., Client Relations Manager
This is the second home I’ve purchased but my first time going through Veterans United and I was dreading this process from my previous home buying experience. Tyler and his team were absolutely amazing from start to finish. They kept me updated on absolutely everything and made the process pretty much effortless for me. I would absolutely recommend Veterans United to any service member and veterans out there looking to purchase a home.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
Team Haley was awesome.
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Let's start with I was not even expecting to get approved for any home at all and I was very discouraged. I told Joshua my story and this man went on an mission that no other person would have ever done for me and my family. Joshua's efforts not only got us approved for a home, but got us approved for our Dream Home, Our Forever Home!!!
If it were not for him and his team we would still be living in a trailer that the VA stated should be condemned.... Joshua has ended a nightmare chapter in our story and on the next page is the grand story book ended that I wish everyone could experience.Thank you Joshua and the team at Veterans United.
very simple and being a very busy person I appreciated the in person signatures being done at my home.
Hands down the best experience purchasing a home we have ever had. Even our realtor was impressed and she has been in the real estate business for 38 years!
Seamless process, with an abundance of guidance along the way.
Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
This is my second VU purchase and Yoel and his team were amazing throughout the entire process. From my initial inquiry being followed up on a weekend, patience with answering many VA loan options and practices, to final closing and thoughtful communication, VU has continued to provide great customer service.
The process was smooth and the team made sure I was informed on all aspects of pouring home
John Mowery and Michelle Z did a fine job with me.
