My team was great and got ahold of me when they needed and answered my questions thoroughly.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Awesome
Brandon Vair is the 10-plus in our book. Not only did he answer our lengthy questions, but he politely and kindly put our minds at ease for this life-commitment to a home!! I would wholeheartedly recommend him for any "stage of life" person buying a home. To say the least, this was a most complex Loan Application and he was a fine teacher!! He is educated, patient, kind and enthusiastic. It was an absolute pleasure to have him in our corner at this late stage of closing documents. Brandon, thank you so very much!!! Sharyn Jones and Eric Miles
Communication between underwriters and loan officers seem poor.
Underwriters seem to require arbitrary documentation.
Response from Veterans United
Hi Michael,
I’m sorry this was your experience. When communication feels disconnected and documentation requests seem unclear or unnecessary, it can be frustrating and time-consuming. That’s not how the process should feel, and I appreciate you sharing this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
I really enjoy the experience love and professionalism veteran United loan team if I had to refer this to anyone or anybody almost definitely refer veteran United loan services to anyone who looking for a great loan service and great loan needs especially like to get things out too Nate Alexander and my realtor Mr English better known as Lee thank you all so much I truly enjoy this experience
From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan
I honestly thought going in to this it would be over whelming but our lean team was amazing and helped us through every step. If you need a little extra help getting credit where it needs to be they will help you figure out what to do.
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Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
There is no question that Jason Lacey and his team are on the spot. They are knowledgeable, service oriented and very committed to doing the best for the customer.
Everyone at Veterans United has been so helpful and informative. If it wasn't for all the help that I received from Jan Brown, Hunter Hukari, Sarah Barba, Brie Flippin and Taylor Sigmund I would not have been able to purchase this wonderful house. I will recommend this company and team to all my friends and family!!! They are the BEST!!! I have nothing negative to say about Veterans United!
