My three-hour closing was unacceptable. There was no excuse for not have the loan amount at the closing within 15 minutes. The communication with Virginia Youngman was also poor and sometimes rude.
Response from Veterans United
Hi Kevin,
I’m truly sorry to hear about your closing experience. Spending three hours at closing while waiting on loan funds is understandably frustrating, especially during what should be an exciting final step in the homebuying process. I also apologize to hear that the communication you received from Virginia Youngman felt poor and at times rude, as that is not the level of service we aim to provide.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we need to improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
So reaponsive
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Great to work with
Highly skilled, very knowledgeable, helpful and always available to answer any questions we had. Veterans United takes you through the entire process. We would highly recommend Veterans United, they’ve treated us with kindness and understanding.
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Veterans United made the home buying process incredibly easy and stress-free for me as a first-time homebuyer. Their team was always friendly, responsive, and willing to answer every question I had along the way. I really appreciated having a true one-stop shop where everything was organized and handled efficiently. They worked extremely hard to get me the best deal possible and kept me informed throughout the entire process. I would absolutely recommend Veterans United to anyone looking for a smooth and supportive home buying experience.
Staff/Team were super friendly and understanding even during some of our hiccups!!
Enjoyed working with each and every one of them.
Would definitely recommend them.🙂
This process was so easy. We didn’t have to worry about a thing! And there were no surprises! We are so grateful for this team! Thank you!
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
Super easy process and team was very helpful.
The team that was assembled for me was/is beyond AMAZING, They really did way more than I ever expected! My gratitude goes way beyond your wildest imagination! Whom ever may read this that is in charge, you should really count your blessings to have these people on your team, you need to look at everyone that was on my team and ask yourself where can I find more people exactly like these and what can I do to make sure they never want to leave! I don’t fluff pillows for people, that isn’t my thing but for MY TEAM, you can beat your ass I would!Thank you
-Mark Lee Waller
They're really just here to help veterans like myself find a new home and get you through the door in a well timed manner, they give you all the information when you need it and always make sure all your questions are answered.
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Mike and Taylor were great, insightful and explained everything very well for a first time buyer. Great experience
Good to go with VA loans
I95South Carolina
USA ✅️
The 843
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
Whitney Brown was amazing. Always returned my phone calls and answered my questions. She made the home buying process pretty easy. Highly recommend
We had a wonderful experience working with Danielle throughout our home buying process. We were purchasing a home in one state while selling a home in another, so there were a lot of moving parts and complexities involved. Danielle was incredibly responsive, knowledgeable, patient, and supportive through every step of the process.We especially appreciated her willingness to take calls after hours and on weekends to answer questions and help keep everything moving smoothly. She made what could have been a very stressful experience feel manageable and organized, and we always felt like we were in good hands.We’re truly grateful for all of her hard work and would highly recommend Danielle to anyone looking for a dedicated and caring loan officer.
The best experience i have ever had!
