I would highly recommend Veterans United to anyone looking to buy a new home. This is our 2nd time using Veterans United and have been very pleased with the service each time.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
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This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
The under writing needs to be more streamlined. There were to many last minute needed items that had no real bearing on the home purchase.
Response from Veterans United
Hi Jeffrey,
I’m sorry the underwriting process felt so disjointed and stressful. Last-minute requests, especially when they don’t seem to directly impact the home purchase, can be frustrating and disruptive. I understand why this left you feeling disappointed.
Your feedback is important, and I’d appreciate the chance for our Client Advocate team to take a closer look and share your concerns with the right teams. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone from beginning to end was amazing and did such a great job with every aspect of the home buying experience. I would highly recommend Veterans United to anyone looking to purchase a home.
Tyler and his tram were great!
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I would absolutely recommend Veterans United to re/finance their home loans. As the name applies they truly do have the best interests of the veteran in mind.
Veteran's United as a whole has always done great for me! This is my 2nd home loan through VU and they have always been prompt, thorough, and super helpful.
Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Kelsey Riggs and her team provided an exceptional experience from start to finish. While home buying is often notorious for being difficult and full of obstacles, they made the entire process streamlined and stress-free. Their professionalism, kindness, and efficiency truly set them apart! FANTASTIC experience!
