The home buying process is inevitably stressful, but the Veterans United team walked me through every step and ultimately set me up for a success.
Dylan was very helpful, easy to get to get a hold off, he answered all our questions in a timely manner.He was great !!!
Yes, the whole team was fantastic. They make sure I knew what was happening. What was coming up next? They were so thorough. I really appreciated it. Catherine. I cannot say enough about she worked so hard. She made me feel like family. She really cared and I really appreciate it. I’m so thankful for her and her husband. They both worked so hard for me and only get too much better. I really appreciate it. Everything she did in the whole team thank you guys and I would recommend you guys to anybody and everybody
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Response from Veterans United
Hi Leron,
I’m really sorry to hear that you felt left on your own when it came to the property taxes and that your calls and messages weren’t returned. Not being able to reach your loan officer, especially during normal business hours, would be incredibly frustrating. You deserved timely communication and clear guidance, and I’m sorry that wasn’t your experience.
Property taxes and how they’re handled at closing or afterward should always be clearly explained so there are no surprises. If you were left feeling confused or unsupported, that’s something I want to understand better. Communication is such an important part of this process, and when that breaks down, it can make everything else feel even heavier.
I would truly appreciate the opportunity to look into your file and get a clearer picture of what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day. I’d welcome the chance to talk this through with you.
Sincerely,
Claire S., Client Relations Manager
Great team very knowledgeable ask any question you have and it gets answered very timely
Jeff Gordon is outstanding to work with and I would definately recommend him. He is awesome and a genuinely great guy.Kara Truit is Jeff's assistant and she was awesome to work with also.
Smooth and flawless to get loan with and a phenomenal team to work with.
I’ve used Verterans 2x now and have never had a bad experience
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
Danial did a great job and the whole team AT veterans United made the entire process SO simple!Thank you!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
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Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
Can’t ask for a smoother process.
Team members kept changing, no one was on the same page, very unorganized.
Response from Veterans United
Hi Magdalena,
I’m really sorry to hear that your experience felt unorganized and inconsistent. Having team members change and feeling like no one was on the same page would be frustrating for anyone, especially during something as important as buying a home. You deserve clear communication and a coordinated effort from start to finish.
I’d appreciate the chance to personally look into your experience and get a clearer picture of where things went wrong. If you’re willing to talk, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Happy and satisfied
