Very helpful with every step along the way and nice
Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
Buying a house can be overwhelming, but Karol team made it extremely exciting and easy. I am army active duty found a house online near to my duty station and wanted to buy it. I was not able to see the house, or be there on closing date in person. The team was professional responsive, and truly made me feel supportive though the process. Amanda, Karol, phoebe thank you and I will highly suggest this team to any one looking to buy.
Outstanding service from start to finish. Excellent job by Janeanne and her staff
Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.
Ty, Jake, and the rest of the team made this as easy as it has ever been. They were there to answer my questions and were always supportive and helpful. I would highly recommend Veterans United.
I have never worked with a more helpful and responsive team. Definitely not what I usually expect from a bank!
Amazing service with a smile. True professionalism each step of the process. Great Communications with the entire Team. Website easy to navigate, , status easy to see,, To-do list prominent, upload fast. I can't thank Brian and the Team enough for a seamless transactions.
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Whitney and crew were on top of all stages of our journey to purchase a house. They are the best!
Veterans United and Mike Harrison helped us conquer the challenges of new construction every step of the way. He was always helpful and encouraging. Now we have a home that we always wanted but never dreamed we could have.
Veterans United is a go to for vets. Very streamlined process with an amazing customer service approach
