Everyone was very helpful and the concierge service was also very good. It was a great experience.
Anne Kuster was great. I look forward to working with her for my next purchase.
Ms Alice and ms Sheilds were the dream team, I couldn’t have asked for a better team
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
The loan team was incredible to work with. The underwriters were incredibly frustrating with numerous last minute requests, which could have been made well in advance.
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Just painless !
Above and beyond. Always my interest over there own
The team at Veterans United is the epitome of teamwork in action from beginning to end. I felt the genuine support every step of the way... given the opportunity to ask any questions and receiving immediately feedback and support. The team is an excellent role model for others. Thanks so much. Elizabeth Williams 3/2026
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
All the veteran united team were awesome
It’s hard to find the level of support that I received from veterans united. It’s a rare commodity, all said.
I couldn’t have asked for a better team. They made the entire process seamless, but what really stood out was how the team went above and beyond at every turn. They didn't just meet my expectations; they blew them out of the water. Highly recommend to any Veteran looking for a dedicated partner in the home-buying process!
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Ryan Ashburn and Carly Kanoa were amazing. They kept me up-to-date with how the process was going. They did everything they could to get me the best deal possible and ensure my all the paperwork was submitted. Ryan not only made sure I was informed on my current status but my Realtor as well. He definitely made the whole process seem smooth.
Allie and Bryan did an amazing job with process and getting me to the closing table. I have bought houses in the past, but never experienced the consistency from any other company! Thank you and look forward to working with you again!
Zach and Taylor were awesome. Very attentive. Seller (realtor) also had nice things to say about the level of service / process provided by these two.
Have had the very best experience ever with Veterans United!! The very best loan officer!!
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
I would respond immediately to there request and have to wait 3 or 4 days for a response from them ornate to call and ask what was going on. Made me really want to give up
Response from Veterans United
Hi Carletta,
I’m really sorry for the delay in communication. Having to wait days for a response after replying quickly on your end is frustrating.
You should feel supported throughout the process, and I’m sorry we fell short here. I’d like to look into this further if you’re open to it.
You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The following people in no particular order, were very professional and helpful during this loan process:Joshua Hughes, Ryan Hauser, Dustin Branson and Andrea Wiese
