The entire process was such an amazing experience! Michelle, Jessica and company were such a pleasure to work with.
I would recommend solely for the low interest rate . The ease of their “to do” checklist is fine but I had to do tasks generally more than once - once I figured that out I started asking for clarification before doing the task/ wondering what happened to my document or why my explanation wasn’t enough. Then they had to go back through not even realizing I had submitted anything in the first place - so that was aggravating.
Realtor- I used they’re recommendation before for a realtor but this time I cannot say they’re team was a good one. Numerous oversights and in the end they didn’t even show up to my closing- which I thought was rude but maybe they just didn’t want to see me in person due to all the issues and missteps we were having. Either way- poor people and management skills on the realtors part. I almost ended up working with the listing agent more due to trusting him more.
Response from Veterans United
Hi Anna,
Thank you for sharing both the positives and the frustrations from your recent homebuying experience. I’m glad to hear the interest rate worked well for you, but I understand how aggravating it must have been to redo tasks and wonder what happened to documents you’d already submitted. That’s not how we want our process to feel.
I also hear your concerns about the realtor experience and the disappointment of not having them present at closing. While your realtor is a separate professional from Veterans United, we still take your feedback seriously when it comes to our recommendations. I’d like to review your file and talk through what happened so we can learn from your experience.
You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.
My experience was superb.
I can’t express how great Chris B was throughout this entire process. I am so thankful that he was the loan officer who I was connected with.
Awesome at communication. Very quick and responsive. Always on top of it
Very kind, helpful and efficient. After hearing friends and family complain about the problems they encountered buying a house, I was pretty apprehensive about the process, but Veterans United made it so easy! Answering all questions promptly and all documents as soon as they were available. I am very, very pleased with our results, and am looking forward to moving into our lovely new home in two days.
Ready to see for yourself?
Experience first-hand why 354,698 homeowners give us a perfect score!
Yes I would recommend, they were very animate about helping me get my,house, I will forever be appreciative, because when there were times I wanted to give up, they understood my frustrations, but we made it happen. Thank you.
Everyone was so great. They answered all our questions and helped us when we got frustrated. I would recommend them enthusiastically.
I had a lot of things going on in my life during our refinancing and he made sure to answer every question even if I asked it multiple times so I really felt like I was working with people who had patience and wanted to help us quickly with every problem that arose
What an outstanding team. House buying does NOT have to be stressful. Derek and his team are the best and made the whole process easy.
They never gave up on me. Honestly they were a miracle in my Life. anybody that's a part of or even associated with Veterans United is a good friend of mine, and are welcome to come take a dip in swimming pool in the back yard of the beautiful home I would never have been able to purchase without the help of Veterans United home loans. Honestly I owe it all to them. The patience and care along with the professional approach
Let's you feel safe during this most stressful decision making process of buying a home. This is the largest investment that a person usually makes in their life. I can confidently tell you that when my girlfriend told me to call veterans United I had given up on trying to buy anything but making that call to them was the best decision. I ever made. I thank you a million times over every day for the rest of my life VETERANS UNITED HOME LOANS. Craig and Chad and Barno you are my very best friends thank you with all my heart. May God bless you.
Software was easy to use, but it always comes down to the people....everyone that I dealt with was amazing and answered all of my questions quickly.
Ready to see for yourself?
Experience first-hand why 354,698 homeowners give us a perfect score!
Early as possible should detail exactly what (all) documents are required and to what extent and should upfront inform the Veteran the exact participation requirements of the spouse. Informing the Veteran allows the Veteran to more timely produce required documentation, make decisions on whether or not to move forward with Veterans United, and ensure availability of the spouse.
I absolutely love how VU is always willing to answer any questions! Shane and Becca both were absolutely amazing!
It was such a easy process
Everyone answer all my questions, made recommendations and was there when needed. Couldn’t ask for more!
Veterans United was very easy to understand and work with.
Great team!
