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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,142 reviews
534 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,142 unfiltered reviews

Starting on Page 477 of 15,839. Return to Page 1

5 out of 5 Stars

Chad,Angelica and the whole team were extremely helpful and made the process seamless.

headshot image of Chad Richert

Loan Officer: Chad Richert

NMLS# 2721309

5 out of 5 Stars

The team was very professional. They answered any questions that I had. The process was so seamless. I have never closed on a home in 22 days and this is my fourth home. I have recommended Veterans United to aa couple of dear friends. I am sure they will feel the sane way once the process is over.

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

Seamless and hassle free. Compared to all my other times we purchased a home, this has been by the far the was and best experience.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

Everyone who I dealt with at Veterans United was very helpful, especially Joe Schumacher & Kara Stanley.

headshot image of Joe Schumacher

Loan Officer: Joe Schumacher

NMLS# 2742396

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Photo submission from Eric H.

My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!

headshot image of Chris Shoemaker

Loan Officer: Chris Shoemaker

NMLS# 1313759

5 out of 5 Stars

Kayla was outstanding. She was there for me throughout every step of my home buying journey. She went the extra mile and put my mind at ease.

headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

5 out of 5 Stars

I could not recommend Veterans United more.

headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars

10 out of 10 for Shawn! 100% would and have already recommended using Shawn to a friend. I believe he went out of his way to ensure we had exactly what we needed for closing. His communication was outstanding and he was never too busy to answer questions. If you have a “kudos” reward/acknowledgment he absolutely deserves it. I will never have enough good things to say about him. So lucky we got paired up with him.Now, some of your other staff….: like Stephanie Sanders is about as useful as tits on a turtle. She doesn’t return phone calls for starters, even after leaving messages with questions. She kept requesting information that I didn’t have and she was told this (multiple times) I told her I didn’t have the information and I wouldn’t until after a certain time (HELOC paperwork that I could get after closing on that loan which she was given a date for) but kept insisting she needed it, in a an email that was shared with the sellers agent (which I did not appreciate) because that realtor was able to use against me, making me look like I wasn’t doing anything. Seriously, who does that. Stephanie would be the only person who would make me tell others to stay away from your company. She’s completely and utterly useless.But, to close on a happy note, totally appreciated Shawn. He was absolutely fantastic!

headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

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5 out of 5 Stars
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars

Brad hoelfelman and Melissa logston are 2 of the most professional people i have ever had the pleasure to do business with. They handled my loan as it was there own. They made themselves available 24/7 and always had the correct answers to my many questions. They are an asset to veterans united home loans.

headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

3.5 out of 5 Stars

Need to work on communicatios with customer

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
Photo submission from Jamie R.

My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

4.5 out of 5 Stars
headshot image of Chase Anderson

Loan Officer: Chase Anderson

NMLS# 2102835

5 out of 5 Stars
headshot image of Ryan Ashburn

Loan Officer : Ryan Ashburn

NMLS# 2536847

5 out of 5 Stars

Scott & Courtney were amazing! This was my first home buying experience and not even the home buying classes could ever fully prepare you for this but Scott & Courtney took extremely great care of me! They communicated EVERY step and listened to me and addressed ALL of my concerns. I experienced a moment of doubt and they pretty much assured me I had nothing to worry about. I was never ignored, rushed, mislead, Etc.. A honest hardworking team to get you to a clear to close and I have extremely grateful for them! Will certainly keep them in contacts for all home financing help!

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

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5 out of 5 Stars

Love the amount of help and reassurance I received while buying my family their first home! The connections with everyone at first was really overwhelming but everyone on the team has bee nothing but helpful and so patient with us making sure we were able to move into our home without issues.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars

My team was absolutely amazing! Always happy to take my call and answer my million questions. I would very highly recommend Craig and Alex to anyone.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Photo submission from Michael G.

We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

We had a few hiccups along the way, but I am going to say that Casey is responsive , I would always reach out to him in the future, my 2nd time with Veterans United and Casey.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars

Veterans United guided us from start to closing. They kept us in the know every step of the way. They were very professional and courteous.

headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars

The whole team from customer service, the concierge, the loan officer and loan coordinator were all superb in their response to questions, knowledge and confidence.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

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