The buying of the home, was GREAT. The problem I am having has nothing to do with VA United. 4 day after the purchase I still have no water. I LOVE you all. ALWAYS.
Exceptional service and personal attention throughout the process. I began my home purchase process over two years ago and the support has been fantastic every step of the way. Absolutely thrilled with the team at VU!
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
Ashley Tasco is very professional, patient and easy to work with. Cannot say enough positive things about Ashley, very appreciative of her guidance throughout the entire process.
Great Loan Officer who I'd give 5 stars and no complaints about. The Concierge Chris is useless and his mind is all over the place.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share this feedback. I’m glad to hear your loan officer made such a positive impression, but I’m sorry the rest of your experience didn’t match that same level of service.
It’s frustrating when communication feels disorganized or unhelpful, especially during a process that should feel guided and supported from start to finish. You deserve a consistent experience across every part of the team, and I’m sorry that wasn’t the case here.
I’d like the opportunity to learn more about what happened and see where we can improve. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
The easiest process ever with this team leading me through it
The team I had at VU was excellent. Very smooth process (from my end anyway).
Jeff did an amazing job and was able to get me to close where multiple people failed. I highly recommend…
Ready to see for yourself?
Experience first-hand why 379,037 homeowners give us a perfect score!
I already recommended my cousins dad to try veteran’s united.
Overall a great experience as a first time home buyer. I had a great team helping me out every step of the way!
Great team coordination.
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
The entire team was exceptional to work with
