The whole process was succinct and flawless - a lot of friendly knowledgeable professionalism from Katy Reeder and her team. Thank you so much for all your help!
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Veterans United have always done right by me. They have gone over and above to take care of my mortgage needs. I can't recommend them enough! The best as far as I can see!
So, this was not my first home purchase, but it is certainly my last. I have to say the process, the team, was as smooth and effortless as any experience I have had. As an Agile Coach in a highly visible, quite stressful profession, it is my job to streamline processes, remove waste, and encourage efficiency. My Veterans United Team started working for me long before I was ready to purchase my FOREVER home. They reached out in April, and I was unsure that I was ready. But they waited until I was. And then they went to work for me. The process felt seamless.
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Everyone was very helpful and coordinated together as a team and made the process as simple as possible
Absolutely terrible experience from start to finish. I started with asking my my old officer if the current offer online was the best VU had. He said it was the best he had. I then went to comeptitors and informed him I found several with better rates. VU came back with an that only looked extremely strong at the start but got worse as the progress of my refinance went along.
Response from Veterans United
Hi Axayacatl,
Thank you for sharing this. I know you’ve already spent time talking with one of our Client Advocate managers, and I’m sorry this refinance still felt so up and down for you. When the numbers don’t feel steady, it can make the whole experience really stressful, and I hear that in your feedback.
If there’s anything that still feels unresolved or if you’d like another set of eyes on what happened as things moved along, My team is here to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you contact us after hours.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
The team was great very helpful and knowledgeable to make the process much easier.
Ryan, Josh, and Jordan did an incredible job from start to finish in making my dream home purchase effortless. They communicated clearly and guided me every step of the way. They are truly a blessing and an amazing team to have in your corner. I would and will recommend Ryan and his team
I had a great team working for me.
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Whole process was made as straightforward and user friendly as possible. Frequent reminders and video tutorials were so helpful.
Just some last second things that gave me a little extra worry, but the team came through and solved everything. I would definitely recommend vets united to all.
WOW. Words cannot express my experience my wife and I received with Veterans United. Evan and his team was so amazing as they always kept me in the loop on everything that was going on with the loan for the home that my wife and I purchased. He and his team always went the extra mile to make sure that I understood all the documentations that were sent to me. They also made sure that my wife and I was comfortable with the way things were being handled on their end. My wife and I could not have had a better Loan Officer than Evan Mehuys. Kudos to his team as well. If you ever need a team to handle your home loan, I highly recommend Evan and his team Aaron and Rachael. You could not ask for a better team to handle your home loan. I trusted them and they did an impeccable job for my wife and I. Evan, to you and your team, a huge THANK YOU.
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
Wonderful experience.
The people for your loan company was great to work with so kind and nice would tell everyone how got you all have been.
