Veterans United made my home buying process very easy by having great communication, staying on top of the process, and asking any questions I had. They offered great assistance despite me being across the world.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Poor communication would not return phone calls text messages
Response from Veterans United
Hi John,
I’m really sorry to hear you couldn’t get your calls or messages returned. You deserve clear communication, and I’d like to look into what happened. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com so we can help.
Both my reps, Tyson and Brandon were always updating me and with constant help to make sure everything was done right.
I didn’t have a consistent agent. I think I had like 5 people all together, some only assisting for a few days. Then they told me closing was going to be about $20k and it ended up being $46k. I mean they apparently do this for a living and they weren’t even close. To make it worse, they didn’t get the final numbers ready until the day before closing. That’s not okay. On top of that, I’m the one that had to tell them there was an issue with the numbers. This whole process was a joke.
Response from Veterans United
Hey Robert,
I’m really sorry to hear how difficult this process felt for you. Having several different people involved and then seeing your estimated closing costs change so dramatically would leave anyone frustrated, especially when the final numbers didn’t come together until the day before closing. You shouldn’t be the one catching issues or feeling unsure about what to expect, and I hate that this was your experience. I’d really like the chance for my team of advocates to look into what happened and talk through your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com whenever you’re ready.
Chris L and his team along with Cooper, Walter, and Crosby were very instrumental in making our mortgage process smooth with very few, but expected hiccups, along the way. Any and all issues or concerns I raised were immediately addressed, explained, and resolved. We stayed on course and closed on the anticipated date. I highly recommend Veterans United for any mortgage needs.
What a seemless process. So easy to work with, especially when you're working around the clock like I am. They get the job done while exceeding the standard, which I know is important to most people, especially veterans.
Veterans United was with us from start to end with our home purchase! Our Loan Officer, Ben Rutledge was very professional and knowledgeable. He was always available and able to answer any questions we have. We appreciate being informed during the entire loan process.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company to work with
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
Veterans United is an overall awesome and convenient way for US veterans to get a home loan and get into a house of Our Own
Veterans United was amazing. If you are looking to purchase a new home this is the team you want on your side. Oh and be ready cause they are on the ball and it takes weeks not months
Had good experience with you and Michelle White.
