Out of the 11 homes we’ve purchased over the years, this was by far the smoothest and most stress-free experience. We would highly recommend them.
Very easy process
Veterans United was fantastic from start to finish. They were very patient with me as I was a anxious mess!
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
Very helpful Team. They are fantastic to work with. Highly recommend
Brandon and Heather did a wonderful job.
Veterans United isn’t just about purchasing a house. It’s all about putting a veteran into a home of their own. Such wonderful people to work with and they were complete angels with patience and compassion with my disability. Their kindness brings tears to my eyes. God bless.
Ready to see for yourself?
Experience first-hand why 380,149 homeowners give us a perfect score!
This experience was my first time buying a home and I would highly recommend Veterans United.
Overall great, as always. Thanks to Ryan Kawelaske and the team for all of the support.
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
This is my second time using Veterans United and if I can buy 22 more houses I would use Veterans United for all of them
Thanks Katy
While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Response from Veterans United
Hi Aaron,
Thank you for sharing your experience. I’m glad to hear Jordan stayed engaged and communicative throughout the process, but I’m sorry the overall coordination and communication left you feeling frustrated and rushed.
I can understand how stressful it would be to receive last-minute requests for documents, especially when it seemed those requests had been pending for some time. Conflicting information and inconsistent communication between team members can make an already complicated process feel confusing and overwhelming, and I’m sorry that added unnecessary pressure leading up to closing.
While I’m happy you were ultimately able to close on time, I understand that doesn’t erase the frustration you experienced trying to keep everything on track. Your feedback about communication, follow-through, and internal coordination is important, and I appreciate you taking the time to share it.
If you’d be open to discussing your experience further, I’d encourage you to reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy and his team is wonderful to work with. They go above and beyond to get you where you need to be. We had a little hiccup at the end with the closing documents and Billy was on top of it and we got it finished up within 24 hours. Great team.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
It was as close to painless as it possibly could have been, they've awesome. I was on a very tight schedule a d they made it happen.
