The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Helpful, fast, informative and professional. Made our final purchase of our dream home way easier than our other purchases.
The best team!
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Everyone I worked with was extremely helpful and very knowledgeable. I appreciated every single person who worked with me on getting my loan approved.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
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Leanne was still very helpful
Very smooth process, stress free. Had an amazing team.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
Horrible communication. Problems never got solved and everyone ignored me. Got hung up on a call. We are 100% disabled veteran and got tax exemption because we are in Texas. We submitted documents about tax exemption and the one on call said they will contact us if they do not receive document but they never contacted us. And now our mortgage increased from $2700 to $3700 because of escrow from property tax? We called again and they hung up on me. My husband called and they said they never received anything document? We did not receive any proper explanation or solutions. Both of us just received an answer from Veteran United that it was our fault that we did not submit documents (but we did!)
Response from Veterans United
Hi DoanLee,
I’m really sorry to hear about your experience. Feeling ignored, disconnected, or hung up on is not acceptable, and I can understand how upsetting this must be, especially when you’ve been actively trying to provide the right documentation.
I also hear how concerning the change in your mortgage payment is. Situations involving property tax exemptions and escrow can be complex, but you should have received clear communication and support along the way. It’s frustrating to feel like your efforts weren’t acknowledged or properly reviewed.
I’d truly like the opportunity to look into this for you and help get clarity around what happened with your documents and escrow. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation and work toward a resolution with you.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
My team was absolutely amazing with the whole process and always there when i needed them every step of the way
The Veterans United team was extremely helpful, user-friendly, and super responsive throughout the entire loan process. Their support to my family was top-tier before, during, and even after the formal loan process. I have already begun recommending Veterans United to my friends and coworkers.
