The process went as expected but the one thing that really disturbed me and pushed me to my wits end was the lack of ownership taken for the mortgage miscalculation. If it wasn’t a miscalculation, then it was either overconfidence, incompetence, or applying a cookie cutter approach to the situation. All of these are significant issues and should be addressed. I will say that the team did come through at the end by helping immensely with the closing costs.
United Veterans was very helpful and made the home buying process smooth.
You will not be sorry nor regret choosing Veterans. EVERYONE here truly treats you with respect, and will move a mountain to help you.
We are very happy we decided to try to refinance with veterans United. Our experience was nothing but positive, quick to close, received everything we were promised plus some. We recommend veterans United to any veteran looking to purchase or refinance their current loans.
veterans united is the best!!!!! i would reccomend them to anyone and would gladly work with jim and bailey anytime.
If you are in the market for a VA loan, you can stop here. They make the process super easy. They have a To-Do checklist that shows you exactly what is needed and it updates as you go. And it's the small personal touches they do that .makes you feel important. I can not recommend enough.
Go with Veterans United. They went above and beyond all my expectations.
Our team of professionals was excellent! Suzanne and Andrew were on the ball with responses and timing. Closing was a breeze, and made our 1st time home buying experience a pleasure. Veteran's United system is top notch, as well. The online checklist and signature functions made sure we had everything needed for a quick closing. 10/10 will definitely recommend to friends and family.
Stress free experience
Veterans United made buying a home as smooth and seamless as possible making this experience less stressful and more exciting. It was very difficult from my other home buying experience. Thank you to Veterans United staff for all their assistance.
Jon and team were great couldn’t ask for better in this tough housing market. They did a great job helping me get into my new home.
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I can't thank Veterans United for making our first home a smooth and educating experience. Give Lee, Nicole, and Amanda a raise!
Poor service, follow up and too many bumps along the way. While we are grateful everything finally worked out, the entire experience was one of the worst experiences I’ve had in my home finance.
Response from Veterans United
Masaki we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that your experience did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Truly amazing service.
