We thoroughly enjoyed working with the Veterans United Home Loan team. They were very communicative and immediately addressed any questions or concerns. Overall it was a very smooth process. If I were in need of future mortgage services I would definitely reach out to Karol and her team.
I would highly recommend Veterans United to any other veteran that was looking to purchase a home. The whole team went above and beyond with the purchase of my families new home.
I would like to recommend veterans United to interesting in finessing a home
Rob and his team provided excellent customer service,they made the entire process clear and easy!
A great team to be associated with and one to get you through the process in a seamless effort and one who keeps your eye on the ball as you move forward with the process.
I would recommend Veterans United to anyone. They have a flawless system setup that provides the easiest, quickest, complete, satisfactory and successful service to their clients as possible.
I feel very grateful I was able to get a loan through veterans united. It's a very convenient and quick process.
Jimmy and Ashley did an amazing job helping with this loan, from keeping channels of communication open and letting me know immediately if they needed anything from me.
I wanted to close early and thanks to Jimmy and Ashley I was able to.
Professional, experienced, and knowledgeable. Thank you for helping to make everything go smoothly!
Most enjoyable experience. All the folks I worked with were knowledgeable and eager to help. Painless!
Sam Carmack has been fabulous from start to finish! He has always been very thorough, helpful, clear and client-oriented. Sam made the whole process efficient and was key to making everything work out so well. We really enjoyed working with him!
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Would recommend Veterans United to anyone
Don't just tell me you're going to fix the communication. Make sure it's fixed. I should not have to complain several times on this one issue. Make sure all your people are fully trained. Not having dealt with certain issues is no excuse for poor job performance. If you don't know, ask. Your phone message says you're not endorsed by the VA. Even if they could endorse you, I doubt they would.I agree to allow Veterans United Home Loans and it's affiliates to use my name and the reviews provided in promotional materials.
Response from Veterans United
Thank you for speaking with one of our client advocates about your experience, Joseph. We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team remains available and will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
