The team was very responsive and provided awesome customer support! My second time working with Veteran’s United Home Loans and both experiences have been exceptional.
Don’t be anxious about facing a complicated loan process by yourself, Veterans United loan team will walk with you step by step. They have a good system for helping homebuyers out, very simple and easy to use. They help homebuyers to find homes and provide insurance quote. They help homebuyers to save money and energy. I highly recommend.
I will not be using your company again and will recommend to anyone I know who is a veteran to not use your company.
Response from Veterans United
Thank you for taking time to communicate your feedback, James. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
We totally recommend Veterans United to other potential Veteran homebuyers.
Kevin was quick to answer any questions I had, even when he was celebrating 4th of July, he even answered some questions that weekend for me. Kevin was outstanding and was quick and got things done faster than we had ever seen, and my wife used to write mortgages.
I really appreciate Steve and the Veterans United Team. Everyone was very helpful, honest and courteous. They stayed in contact with me through the entire process and made sure that all my questions and concerns were addressed. Keep up the good work!
Use Veterans United, the portal is user friendly and you can see where you are throughout the entire process. Furthermore, the team was amazing on responding in a timely manner. The icing on the cake I had a 30 day closing. I definitely will be using them again and recommend others to use Veteran United. You will not be disappointed.
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A great experience working with Veterans United Home Loans. They new just what my needs were to get us through the process, - and for me to take advantage of my VA loan benefit. User friendly website. Great staff - knowledgeable, and very helpful.
It was a good experience overall even though there were delays.
