Would recommend Veterans United to anyone
Don't just tell me you're going to fix the communication. Make sure it's fixed. I should not have to complain several times on this one issue. Make sure all your people are fully trained. Not having dealt with certain issues is no excuse for poor job performance. If you don't know, ask. Your phone message says you're not endorsed by the VA. Even if they could endorse you, I doubt they would.I agree to allow Veterans United Home Loans and it's affiliates to use my name and the reviews provided in promotional materials.
Response from Veterans United
Thank you for speaking with one of our client advocates about your experience, Joseph. We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team remains available and will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
2nd time using VU and I was pleased both times
The process was smooth and efficient. Matt's team was 100% professional and very helpful when needed. I would recommend Veteran's United for any Veteran who begins the process of home ownership. Veteran's United, you ROCK.
We were skeptical at first because we are used to dealing in person. It was a very pleasant experience. The customer service is excellent, very responsible and diligent. I recommend Veterans United for a home purchase or refinance. In the not too distant future, we will use your services without any doubt.
Jennifer Garrison also was an outstanding customer advocate that needs recognized for her professionalism and patience during my loan. Her customer service is second to none.
I will recommend Veterans United to anyone looking for a home loan. They are great and understanding people who realize just how stressful buying a home can be. I can't say enough about how great they are.
You'll get through the loan process feeling satisfied and well informed. Such a great experience.
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Veterans United home buying process was pretty straight forward, customer friendly and easy to navigate.
A year ago through my bank I couldn’t refinance my home. I figured in this market now it would have been impossible but I took a shot. Veterans United has been an amazing team. There were hurdles and buying a house can be frustrating but they did an outstanding job. My daughter and I now have a place to call home!
I would recommend Veterans United to any vet who are lookimg for a home
Veterans United is the way to go!
A great place to find your next loan! Be aware there is tons of paperwork but we had unusual circumstances (unmarried joint loan) so this may have contributed to that. We were thrilled that VU allowed us to get a loan with our circumstances when other Veterans Banks and Credit Unions don’t! Those circumstances also created a delay at the end with underwriting for us, but if you don’t have this situation, than no worries! Our loan specialists have been great (this is my second time using VU) and they are always there to help you through the process! Excellent rates, no PMI, fantastic service!
