Evan was amazing! He cares!
Veterans United helped me with every obstacle that ever came up. They instruct what to do n how to going about it.
Before paying anything to anybody asked them how to pay each person so later on you have a nice record of it when at the end dealing with the Under writer.
My kind of work is a very busy delivery job n they were still helping me at all hours of the day.
Everything with Veterans United was clear, quick, and professional. I had no questions that weren’t answered and I felt like everyone was on my team helping things moving along. I also had a tighter timeline than most and they not only beat it but got things done even quicker and everything was ready ahead of time!
Jon, Beau and Kevin were and are exceptional, knowledgeable and most important they were readily available at all times and their response time was very quick and reliable. I would recommend Veterans United to everyone in the market of buying a home.
Overall fantastic. Moved along at a much quicker pace than we expected.
The app was very useful into quickly uploading documents. Made it easy to navigate.
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Everyone one staff was amazing and very punctual and professional.
Buying a new home can be stressful. The Veterans United team reduced that stress significantly by walking me through every step. The website was easy to access and also provided helpful to-do lists and videos.
A+++++
Veterans United is the best! I'm so glad My wife and I chose them to be our lender!
From the first call, to final closing, our experience with Veterans United was bar none, the best we’ve had over our four home purchases. The team worked quickly, communicated well and allowed us to take advantage of several funding options as well as close earlier than expected!
This is my 4th time using Veterans United.
2 home purchases, 2 refinances. I love how they have an electronic portal with clear “things to do”, “status,” and “document upload” sections. The employee quality has increased over time, I like the new group that helps with Insurance options they were very informative. However there are elements of bureaucracy that can cause unnecessary delays and miscommunication. The underwriter is not part of your loan team and your file can sit with them for long periods of time without any update, then they emerge demanding information with little lead time. Then you send it back to them, and have to wait for days to get feedback over whether that suffices. The Underwriter should have direct communication with the Buyer. It should at least be an option. I would definitely use them again, and I’m sure all loan entities have similar issues, but beware that you need to be on the ball and communicating with them regularly (send them a text) or something may go awry.
