Very helpful. The team work together to process our loan through.
Having so many different people to work with was rather confusing to work through.
I would definitely recommend Veterans United to any of my fellow veteran friends. In fact, I already have mentioned VU to a friend because I am overly satisfied with the entire experience.
The whole team was great and I have already recommend them to a veteran friend of mine.
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Fantastic organization. I don't have many hours available during the day to deal with administrative tasks. Veterans United really stepped up and drove the whole process.
Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
The VA Home Loans team was absolutely amazing every step of the way! They made the entire process smooth, stress-free, and easy to understand. I always felt supported and informed, and they went above and beyond to make sure everything went as planned. Truly outstanding service!
I would like to express my sincere appreciation to both my Loan Management team and Realtor agent for ensuring that my homebuying experience was as seamless and stress-free as possible. The teams collaborated cohesively toward the common objective of securing the most suitable loan and helping me find a home that meets my expectations and needs. Their effective communication provided timely updates and expert guidance, making me feel valued and supported throughout the process.
Veterans United provided online helpful resources in the form of videos that explain clearly what to expect in every step in the homebuying process. Based on this excellent experience, I would confidently refer Veterans, family members, and friends to Veterans United.
I just wanted to take a moment to thank the loan team for their outstanding support. The process was handled quickly, efficiently, and with great professionalism. I truly appreciate how smooth and stress-free the experience was thanks to your efforts - Isaiaah
Smooth process, great communication, always knew the status and what was needed!
