Thank you VU and Drew Tillman and his team for the amazing work they did. Signed and closed with no stress. Well they helped me not to stress out during the process by great communication and reassurance.
Thank you guys
everything was great could not ask for a better team
The market was timed incorrectly and I ended up with a 6.75% interest rate when it was 6.25 - 6.50% for weeks leading up to the close. I wished it would’ve been locked in during that time.
Response from Veterans United
Hi Jeffery,
I’m sorry to hear you’re feeling frustrated about the timing of your interest rate lock. I completely understand how disappointing it must be to see rates fluctuate and feel like the opportunity to secure a lower rate was missed.
Locking in a rate can be one of the most challenging parts of the homebuying process, especially in a market that’s constantly shifting. That said, I truly appreciate you sharing your thoughts with us. Feedback like this helps us understand how we can better communicate with our borrowers during such important milestones.
If you’d like to talk more about your experience or have any lingering questions, I’d encourage you to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here to help and would love the chance to learn more.
Thank you for allowing us to help with your homebuying journey, and I hope you’re enjoying your new home.
The whole VU team was amazing from the very beginning. I was petrified of purchasing my first home on my own, but they made it so easy and were there throughout every step. From the amazing communication, to their fast response, to the willingness and availability to answer any questions I had, I could not have been happier with them and the outcome of the purchase. Thank you so much for helping make my dream of being a homeowner come through!
Thanks for helping. A home fell through in May. This transaction was pretty smooth.
GREAT TEAM!!! A weird thing --- I kept getting other realtors from Veterans calling when I was already working with Matt Jimmerson. Odd.
Our loan officer Josh Hughes was outstanding. He made sure he walked us through the process and gave us options just in case something couldn’t work out, he kept us informed throughout the process and most importantly he was upfront with us no matter what. It took us under 30 days from start to finish. Also a big thank you to Adam and the rest of the underwriting team for an excellent job..
The only negative was the utilities. The portal said our electric was through one company but when we called, they didn't service us. Spent a lot of time calling around trying to figure that out. Had trouble finding internet provider too. But otherwise excellent experience!
Will was awesome, Tyler was lame!
I give a thumbs up to my team and all the others that help me GOD Bless you all
Mark and the team were absolutely amazing to work with. By far the best experience I’ve had.
Everyone was patient and very knowledgeable ,fast with response. Very good with setting me up with the right people 👌
From the initial contact to after closing, Mike and his team were there for us. Every mortgage is unique, and Mike helped us work through and navigate our specific situation. We would not have been able to complete our loan without him. The VU app was indispensable, and it allowed us to review necessary documents and sign when we needed to do so. Aaron guided us in the initial steps, Megan managed the process and communication, and Mike brought everything together with vision and professionalism. Thanks to each of you and all the folks at VU!!!
I thought both Danielle and Mason and the whole team at veterans United was amazing. Any glitch we had they helped move along quickly I would definitely recommend veterans to anyone looking forward to buying a home
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I’m really happy that I went through VU. As a first time home buyer, I was nervous about taking such a big step but I couldn’t be more satisfied with the result and the team that helped me.
I just wanted to say thank you to everyone on my team. They made this process as fast and easy as possible and Rylea and I appreciate it a ton! Any questions I had where answered very quickly and it was a smooth ride from start to finish.
