Great customer service. First time homebuyer and it was one of the easiest process I’ve ever done thanks to James Walrod.
Veterans United helped us find our forever home and was willing to jump through hoops and work diligently to help in any way. Proud to be a homeowner and it's all thanks to Veterans United.
Top notch organization
Rob was great. My Realtor Deborah was awesome. But I felt betrayed by the underwriters. The home appraisal by the incompetent VA home was ridiculously low and should have been laughed at by your underwriters. I provided them a long list of specific examples of why it was so inaccurate, that were completely ignored. I highly doubt I would have been treated so poorly by the underwriters of Wells Fargo, USAA, or Navy Federal.Bottom line: a $450K home value on a house listed for $485K that received multiple offers above that in the first 48 hours DEFIES LOGIC! If that value was actually accurate it should be very EASY to find 3000Sqft houses in Tampa, FL for only $450K. Look for yourself. That is obviously not the case. The VA Loan system is totally broken. Active duty and Veterans are at a huge disadvantage compared to buyers with conventional loans. Sellers don’t want to deal with VA loans and the deal-killing complications caused by Home Appraisers that insist on unrealistically low home values. As the biggest lender of new purchase VA Home Loans, Veterans United is part of the problem. Veterans deserve better.Keep your shirts and other closing gifts. I’ll never wear them.
Response from Veterans United
Hi Paul, we appreciate your honest feedback and we are glad that your experience with the Loan Officer was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Veterans United made the Loan process easy for us knowing this was our first time using our Benefits
Overall experience was great my loan offer was the best person ever! The concierge wasn’t very help full and the loan coordinator( Dena) never communicated back with us. Tracy you killed it and you are awesome!!
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