the process was handled poorly. it took 6 months to close because of the inability of the team to anticipate the underwriters needs and provide that information in a timely manner. resulting, in the need to resubmit paper work over and over. because the process was so slow, much of the paperwork and payoffs expired multiple times, requiring re-submission. due to this inadequate care to detail, i also lost 1/4 point on my loan rate due to the expiration of the lock. i am very disappointed with the service i received. nothing was done until i inquired as to the status, then they found nothing but problems. their poor planning and execution lead me to believe that these individuals are not detail oriented enough to be trusted with customers financial well-being. i am sorry but this is not a critique i enjoyed writing
Response from Veterans United
Thomas, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. You all did a phenomenal job, and are glad that you are a new homeowner. You have earned the opportunity to rest in your new home and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
VU is a very professional group that truly will go the "extra mile" to ensure that every Vet has a good experience. They have a way of making the tricky and complicated seem very simple. Would I use them again? You bet. Would I recommend them to friends and family? Without hesitation. Just a very dedicated group of true professionals that made the experience as enjoyable as it possibly could be. My thanks and gratitude to everyone I worked with at VU!
Going into the process of taking out a loan I had absolutely no understanding of what needed to be done. I’m very grateful for the team at Veterans United for assisting me throughout the progress. Any questions that I had were answered immediately and they check on my status every single day. There was not a time that I felt out of the loop. I am forever grateful for them and helping me buy my first home.
The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.
Excellent experience!!
We had an issue with the Notary. He forgot to notarize one of the loan documents which caused us to have to wait on our loan payout. I do not want to use him in the future.
Tell Rob Riggle I'm super satisfied!
Very happy we picked Veterans United Home Loans for our home purchase.
They made my dream come true despite all of the obstacles that I had to overcome. I could not have done it without them.
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My whole experience with Veterans United was terrific. I was able to everything easily online, communication with my loan representatives was fantastic. I was never left wondering about anything, they answered all my questions quickly (if not immediately), and they reached out to me regularly about the process. Aaron and Joe were the best!
good. Job. Tom garner
