I got so mad at Ben , I told Joel I would no longer work with him. Joel wasn't much better.
Response from Veterans United
Hey James,
I’m really sorry to hear about your experience—it’s clear that the working relationship with Ben and Joel didn’t go the way it should have. You deserve to feel heard, supported, and respected throughout the entire loan process, and I hate that we let you down here.
I'd really like to learn more about what happened so we can address it directly and make sure it’s not a pattern. Our Client Advocate team is here if you're willing to talk through the details. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please feel free to reach out anytime.
My entire team kicked butt to get me the home I finally found. Every step of the way for a YEAR they were more than willing to answer my current questions! Or even slow down when the house hunt wasn’t going too well. This allowed my wife and I to feel unpressured to find the home that was perfect for us.
This is my second time with this team buying a home and it has consistently been a pleasure. Every single person has been amazing, knowledgeable, and professional. I cannot see myself ever using a different platform in the future because of these individuals.
The team was great and helpful. Answer all my questions and walk me through everything I didnt understand.
From start to finish Nikki and her team at Veterans United made this a simple, quick and excellent home buying process. They paired me with an amazing realtor, helped me find movers, and assisted in setting up all utilities. This team is literally always there to help and my family and I are extremely grateful for Veterans United.
This team is amazing man I advise all veterans to call Katie! If you want to avoid all red tape and any issues call Katie!! Seriously!!
I was well informed during the entire process. Most of my questions were answered before I even asked them. Thank !! I really appreciate everything.
Amy and her team were PHENOMENAL!!!
Before I close out I wanted to mention another VU team member. Chris Kubat was our loan coordinator and is a fellow veteran (Ooh-rah!). Chris was our contact as the loan officer focused on compiling and passing on and receiving the numbers from underwriting and closing. Chris kept us up to date with the happenings, notified and followed up on action items from us and all others involved. And as a veteran who utilized the VA loan personally he could relate and shared a common ground with us. Chris as the closing date approached was a conductor of a symphony, making sure everyone completed their “to-do’s” and set each other up for success.In closing, Veterans United and their affiliates are a DREAM TEAM! They will give you nothing but their best and will get you nothing but the best. From stepping off a plane from Kandahar Afghanistan in 2012 with a dream of home ownership, This was the team that made it a reality! THANK YOU ALL SOOOO MUCH!
Ready to see for yourself?
Experience first-hand why 348,628 homeowners give us a perfect score!
Kelly did great. Blair was solid. Grateful for them and the rest of the team.
The whole team worked together keeping us informed and well updated throughout the whole process. I'd recommend Veterans United to everyone.
Overall 10 out of 10 would recommend. This was my first home purchase, and from the loan team to my real estate agent everything was easy and smooth sailing!
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
They make everything super easy. Great communicators, I would recommend them 10/10 times. If you’re a veteran, use veterans untied
