I hope to continue to refinance (in a timely manner) to a lower APR. That said, I am very pleased with my loan team and theor constant professionalism and care.
Such a great experience and everyone was wonderful to deal with. If I ever need to I’d definitely use again.
I was lucky to have the team I had, they made it seem easy
Again we appreciate all that you do for veterans.
Amber was ALWAYS available for home tours. The Veterans United did an incredible amount of information gathering about what I could afford in a home, they did all the paperwork I needed and the research they wanted I needed to do to make sure progress was being made and on time. Amber's professional, cool and calm mindset kept my anxiety level low, as a first-time home buyer, I had no idea about every step of the process whatsoever when I first started taking a look at homes, or what to expect throughout the process and she gave me the confidence I needed to help my home buying experience a simple one. And she found exactly what I wanted! Amber and her team David Kitchen and Levi are FAN-FREAKING-TASTIC!!!
Nothing else to say. I have worked with VU a couple of years ago, but this time was wayyyyyy better. Hands Down!
I think that the team did ok overall but missed a few things on the inspection. I now have to pay for things that were not identified doing the inspection. I am upset and disappointed regarding that issue. The biggest cost is the windows that are not good and will cost a lot for me to replace. I'm disappointed.
Response from Veterans United
Hi Jacqueline,
I’m sorry to hear about your disappointment with the inspection process and the unexpected costs you’re now facing. I completely understand how frustrating and upsetting it must be to discover issues, especially with something as big as windows, after moving into your home.
While the VA appraisal ensures the home meets basic safety standards, it’s not as thorough as a home inspection, which is why we always recommend a professional inspection to help identify potential concerns. That said, I’m really sorry this part of the process left you feeling let down. Buying a home is a huge investment, and I wish we could have helped set better expectations or supported you more during this step.
Your feedback is important to us, and I want to ensure we’re doing everything we can to improve. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Derrick for sticking by me
Big shoutout to Benji for making our homeownership dreams come true—not once, but twice! From securing our mortgage loan for our new home to helping us refinance, Benji made the process smooth, stress-free, and straightforward. Thank you for your expertise and dedication—we couldn’t have done it without you!
I was very impressed with the team, we had a great experience and will use VU in for any future home purchases
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Thank you Jeff and team, for all your hard work, we end up with our 5.5 % rate.👌
Highly recommended! User-friendly and very knowledgeable!
