Everyone on the team was absolutely amazing to work with. Although a special shout out to Aaron Guinn. He really walked me through the process, made sure I understood what everything was, what kind of timeline was happening, and was an impromptu therapist when I had anxiety about the whole process. If I ever decided to buy another house (not likely, this one is perfect), I would only want to work with the same team again.
Would of liked to have more fluent communication about my options with my lending.
Response from Veterans United
Hi Carlos,
Thanks for the feedback. I’m sorry if communication around your lending options didn’t feel as clear or smooth as it should have. I understand how important that is, and I’d like the chance to learn more about your experience.
If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
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Debbie was an absolute all star and did everything for me flawlessly !
Great service and very responsive.
Tyler was awesome. He was available for questions day and night. Spent time explaining all the details I didn’t understand and ran the numbers quickly for me every time I wanted to change something. Ask for Tyler and John. They made a great team. The also send a house warming gift for my son after closing that made our first few days in the house a little easier.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
The process was very smooth. The team that assisted me was very patient with us as we were in no huge rush to get the refinance complete. Closing costs actually came back cheaper than originally thought. We got an excellent interest rate with no points. My Team was very responsive to questions and helped make the process a very pleasant one overall.
The refinance process with VU was smooth and reassuring from start to finish. Tiffany and Kayla were responsive, direct, and proactive, which made the entire experience feel effortless and stress-free. Easily the best home loan process I’ve experienced.
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There were some delays (mostly on my end but something I would like to advocate for) in terms of getting information as it was sent to just email rather than a text or phone call...Just for future would recommend maybe confirming best contact method. I had an issue with my email notifications which was a huge part of it on my end to. But overall I very much appreciate the teams effort and expertise.
Only good things to say about our experience with Veterans United! The team was responsive, knowledgeable, and made the VA loan process easy to understand. Everything stayed organized, deadlines were met, and communication was excellent throughout. I knew that if i had questions they were there to answer them and things that could be a hiccup for other lenders, they were extremely knowledgeable about. They clearly know VA loans inside and out. Highly recommend to any veteran looking to buy a home.
I have already recommended you guys to a few of my Vet friends who are looking to buy homes within the next year or so! You guys rock!!
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Very helpful in every aspect.this is a big step in the journey of life and the staff on veterans united I genuinely feel really do care it makes the next step that much better and feel comfortable doing so they limit some of that stress that can be involved with purchasing a new home in my case.
