From start to finish, my home buying experience has been a breeze. All parties involved were professional and always helpful with any questions I had.
I did my research and Veterans United was th highest rated VA loan provider. I now know why.
I appreciate all the patience with a 1st time buyer! THANK YOU!!
I had never worked with Veterans United in the past, actually never heard of them, but I am so glad I found them for my home buying needs. I could not put into words how amazing my experience was with my Veterans United team! Not only did they help with the mortgage but they were also able to cut my auto insurance in half. 5 stars all around!
I have purchased a few homes prior to this one and by far Veterans United outshined every other lender I have ever dealt with regarding home buying. The entire process, soup to nuts was the smoothest, stress free experience in my entire home buying past. The people I worked with are outstanding in their commitment to finding, financing and closing your home. Outstanding in their care, communication and professionalism in getting you into your home. I highly recommend my fellow veterans to give Veterans United a call when you are ready to get into your dream home.
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The hole team did an excellent job getting everything together for me. Made it real easy to load everything up on the app. They helped me out a lot there the step by step process and was always there if I needed an answer or had a question thanks team.
Trust the process and the professionals at Veterans United. Success and competence are their priority. You are in good hands!!
Mr. Miranda and his team we’re very skilled and very responsive. They used every tool they had to make our experience the best it can be this is my second time using veterans united and Mr. Miranda specifically and I would do it again in a heartbeat.
My experience with Veterans United could not have been bought with all of the money in the world. I absolutely had the best professional team of men and women in my home buying process. The entire time that I was processing, they communicated and articulated everything with me. They’re all very pleasant as well as professional. I recommend all veterans choose VU…it’s a win win situation and I feel like my giving to the country has finally been returned back to me, I’m very grateful!
From many people we've talked to, the process shouldn't have been so drawn out. Not sure about recommending Vet United over someone local.
Response from Veterans United
Hi Ronald, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complications delay the loan process. While there are aspects of this process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve you and others in the future.
Only one issie was the lateness of getting closing docs to the attorney
John Parker & his team were the greatest to work with. No matter how many snags we ran into, they found ways to overcome them & worked hard to do so. They go beyond the call of duty. I can tell they love what they do and it shows. They are friendly and yet professional. I would use them again in a minute. You won’t be sorry.
Walter was AWFUL!!!!!
Response from Veterans United
Hello Laura, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
If the Veterans United has a fraud department, I ask that someone view the complete process of my mortgage loan. I stated before that Tyler and his team had to search hard to find my hidden credit scores, then we had to deal with an employee with the Van Buren Title Co. that continued to do her best to slow down the closing process. (J. Motter) At the beginning of the mortgage loan process, the Probate Courts were not interested in the Estate. But, three days before the first attempt to close in December. the Title employee through the Probate Courts into the process. So, my mother and I had to get the Probate process going. This stopped the closing in December. The Probate Judge here is friends with my cousin Amanda, Amanda is behind my ID Theft, she was fighting me for the property. Then as we approached the second attempt to close, the same employee at the Title company tried to through an extra $1500.00 to the Buyers closing cost. I then had to contact Tyler and the Department of Veterans Loans Department regarding the extra charges. So, now we have been delayed twice by the same employee at the Title company. My mother and I did not have to work with that employee at the closing on February 24, 2022. I had the funds to close in January, but the extra fraudulent charges of $1500.00 was too much for me to handle at the time. Look into Amanda Danger-Hall, Portage, MI. Chad Maxem, Paw Paw Honda in Paw Paw, MI. (he is related to the Probate Judge, Mr. Bell) Both Amanda and Chad are involved with my I. D. Theft.
