This is such a great company that is aware of how sensitive the home buying process. Very knowledgeable, professional and caring company! Great team to work with.
This was a really bad experience. The loan officer was not involved in any part of the process and was more that useless, and the loan coordinator (his assistant) was even worse! She WAS involved, but might have done less than him as far as helping to resolve issues and keep the process moving along.
She was very unprofessional and at time unwilling to help. This was a headache that I would not recommend to anyone.
Buying a home is already a stressful process, but dealing with these people made it a nightmare. Go somewhere else, and hopefully your first home buying experience will be better that ours. Make it as exciting and getting the keys to your first home!
Response from Veterans United
Thank you for this feedback Eloy. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had, we want to ensure that no other Veterans have this same experience in the future. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. We invite you providing more detail and help us look to improve. We are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Veterans United made our loan process easy and quick. Thanks
Veterans United gets it done and will keep you fully informed about each step in your home buying process! The market was tough this time of the year but VU hung in there with me every step of the way! Josh Bowles rocked it and was just a super cool, down-to-Earth guy!
Veterans United was laser focused on us, constantly updated us on the process, closed our loan incredibly quickly, and we simply couldn’t be happier.
Even though we are happy with our house, and our property we did not have a good experience with your company.
The referred to realtors are and were horrible and the Loan Specialist was crap. his is not the first time we've had this kind of experience we have had a Realtor show us properties when we were looking in Texas we would come up with a big list they show us about one house and then tell us that the other ones were too far away they didn't want to drive 10 or 15 minutes always came up with an excuse on why they couldn't help us and maybe they that we should be referred to somebody else.The only person worth talking about was Lacy Nieder Loan Coordinator, she was kind, helpful, and needs a raise, or promotion.
Great team here, will get you to the finish line successfully
This time around was great
Great experience and they made it so easy and literally knew every question we asked. Highly recommend
I can whole heartedly say that Veterans United, and the team I had(Brian, Samantha, Chelsea, Madison, and Heidi), made this whole process seamless and very stress free. I can never thank them enough!
Nathan Bitner was my mortgage representative for my VA loan and highly recommend him. He was detailed, timely with updates without having to call. I found him very knowledgeable and courteous. Customer service rating is 5 stars!!!!!
Using Veterans United was painless and worthwhile. All the ins and outs of homebuying were covered and we didn't have to worry about much of anything as it was all handled for us.
This is the way to go if you want a hassle-free experience and competitive rates!
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If you think owning a home is impossible, it isn’t.
I’ve already passed their contact info to a few of my friends
Best A+TEAM!!!!!!
As first-time home buyers my wife and I had a lot of questions but not nearly the amount of stress most people are having with the market right now. Our team (and maybe a little luck) streamlined the whole process which was super important given I’m overseas and my wife isn’t local to where we purchased. The quick responses when we had questions and the To-do list made it easy to get things done. I give my highest recommendation to Veteran’s United, especially Ashleigh and Laura.
Homebuilt experience was fantastic thanks to the amazing staff who were there to help! Would highly recommend!
Absolutely recommend! Especially for first time homebuyers!
