From my whole family, Thank You.
After shopping for hours and comparing multiple lenders I untimely selected VU for my re-finance loans. While most of the reputable lenders offer competitive APRs and fees it was the customer service and care from my Loan Office Mr. Danny Freeman that lead me to choose VU. We chose VU to re-fi out primary home and Danny went way beyond what I expected in providing us with a smooth and streamlined loan process. So when it came to re-fi our investment property it was a simple decision to sat with VU and Danny. In today's digital environment it's rare to have that old time personal interaction. Danny was with us and accessible to us almost 24/7 and was able to accommodate 1 one 1 communication despite my odd work hours. If I had a 3rd property I would choose VU again. Shop around and compare rates, VU is comparable to all others, but you can't beat the service. Thanks Danny and the entire VU team. VU is great, the speak veteran language and make you feel important. Where the other TV lenders are only interested in pushing you into a quick signature. They are not a high pressure company. Most of the other guys try to scare you into singing with them by telling you that rates will go up or that competitors cant match their rates VU offers to review and match most all the other lenders offers. They were patient and seems to truly care about me and my needs. They even looked at other options outside of VA backed loans. I believe they wanted me to get the best deal possible even if it was not from their company, that is rare in today's economy.
Overall 10 out of 10! Veterans United did an amazing job in winning our business from a different loan provider and the overall experience was painless. Thank you to everyone that worked on this, you were all truly amazing!
Veterans United helped me close within a very short time frame when a different lender kept delaying my closing date. I would highly recommend their services to any of my fellow vets. 10/10 review! Also, Amy Carder is an amazing loan office so definitely contact her if you have the opportunity!
If you are self employed, don't do it! I am not sure what the experience is like if you are not, but I suspect it is a drawn out process even in that case. I was not aware of the high fee they charge until I was too far along. There has to be many easier lenders to deal with that aren't pencil pushers.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Herbert, we value your patience and commitment in sticking with the loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We appreciate your comments immensely, and certainly understand how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
Selling my home in Ohio was somewhat unpleasant,.....buying my home in Texas with Veterans United....well just couldn't be anymore pleasant. Aside from one particularly curt Escrow Lawyer at the Title Company, my home buying experience was wonderful.
Our experiance with the refi-team was absolutely phenominal! Their professionalism and communication is exemplary! We were impressed from start to finish that the whole process was stress free and surprisingly enjoyable! We are extremely satisfied with how organized and with how everything was conducted in a timely manner. We highly recommend Veterans United Home Loan services!!!!
We sincerely appreciate Blake and this team of devoted and caring staff!!
Respectfully,
Gerald & Angela BAKER
Very positive experience in every way
Veterans United was such a friendly company and made refinancing my home such a easy process.
This was an easy, efficient process. I loved the online "to-Do" lists and ability to upload everything that they needed. VA United has responsive individuals at every level; quick response time to my inquiries.
At times I had to say to myself, "am I missing something, this is going too smoothly" until I was sitting at the closing table signing paprework and getting the keys to my new home.
If you have been looking around for a mortgage, look no further. They will ask for a ton of paperwork but they're always with you every step of the way. You cant ask for a better team to finance with.
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Exceptional service: We conducted our transactions 100% online as we are posted overseas. Our team was timely, responsive, and attentive to all of our concerns with immediate follow-up. The exchange of all documents, sending; receiving; signing, and delivery was seamless and straightforward with the Veterans United “to do” lists. All of our downloadable documents are kept securely and are easily accessible to us for review within our account. With today’s technology comes ease and convenience but can be at the cost of privacy and security. From the beginning of our transaction, the layers of security were frustrating, but we quickly familiarized ourselves with the process. There’s no doubt that we were ultimately pleased with those tiers of security, and it was a critical factor in our decision to go with VU. You can rest assured that Veterans United protects their customer’s a top priority; financial and otherwise.
Kevin Osterhaus, our loan officer, and Michael Nickel, our loan coordinator, managed our long-distance overseas dealings with confidence, patience, and plenty of reassurance. Kevin and Michael kept the wheels turning as they ensured all parties were on track for the closing date! Also, many thanks go out to you both for your easy-going manner and loads of optimism you poured out our way when we needed it the most. Thank you so very much, Kevin and Michael. Lest we not forget to mention our concierge, Ms. Holli Schutte. That’s right; we had an assistant! She was available to answer all kinds of questions about your home buying process. If she were unable to, she would direct us to a contact that could. Thank you, Holli; you’re a tremendous help!
Warmest Regards,
The Matthews Family
As a Veteran homebuyer, you will not be treated with more respect, courtesy, concern, knowledge, and financial/home purchasing acumen than with Veterans United Home Loans. You will be part of a well-run team from day one. Their loan specialists are excellent and follow the process with you all the way through to closing. The web site and portal are fantastic. We had real estate people advise us not to use the VA loan and to go to traditional lenders but by closing they told us they had never participated in such an easy, proficient VA loan experience. That was due to Veterans United. They excel.
