I worked with Ashley Pantaleo quite a bit. She went always promptly replied and fielded any questions I presented as a first time home buyer. If I could give her a 15 out of 10 I would.
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Kaelynn Hendricks... was a pleasure to work with you. And Jordan who started our journey. Thank you to everyone who made this possible.
I got not run around like I was at my prior mortgage company and there's no way I would use any other mortgage company. If you are a veteran then use Veterans United because you deserve no run around games!! This was the fastest I've gotten from start to finish
We could not of gone through this process without Bo Clapp.
The Veterans United team that we worked with was amazing! They made the process so easy and possible. The downloading of documents was very easy. And the team always keep us updated on what was going on.
If you can, I would recommend working with this team of exceptional people.
Annelise Knirr and her team is truly a god send. They worked just like a real fireteam on a mission to get us a nice and affordable home, we love them for it.
Holly Wallace, Chris Cole, Jackie Holman and others on my team were very professional. They all assisted me with my homebuying process in some way. Each person contributed in a very special way and for this I thanked them. They made my home buying process possible. Thank you team for an outstanding job.
I will never finance through Veterans United again and everyone of my peers and subordinates will be advised to steer clear. VU repeatedly left me stressed and confused due to their overall lack of communication or unclear messaging. My home was successfully purchased but the only reason I went through with the deal was because I was PCSing and on a timeline.
Response from Veterans United
Hello Michael, we are aware that certain aspects of the loan process benefit from exceptional attention, detail, and communication by all those involved. Thank you for sharing your voice and for bringing this to our attention. We apologize that our service did not provide the personalized experience you expected throughout the process. It is our goal to provide consistent and personable communication to everyone we serve. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Veterans united home is on point...
Thankyou for taken the time with me and keeping me fully inform, and helping to getting my beautiful, home. Once again THANK YOU.
