This was by far the smoothest house-buying process we've ever experienced. From Susan, the realtor, to Matt and CJ on the loan team. Everyone was outstanding!
Wes and the team were great! We really appreciated their hard work to close in time and to keep us informed throughout the process. This is the 2nd time we have worked with Wes and team, and we look forward to the next time!
Every step in loan application and getting -pre approved and making offer on home and then everything went as what veterans united said it would and closed in 23 days
Everyone I worked with during the process of getting our new home was awesome. They made the process as easy and simple as it can be. We couldn’t be happier
Veterans United is very straightforward and knowledgeable on how everything works. Highly recommend.
Jordan and his team were amazing. They helped with the entire process and did great work. I am very happy with their assistance and would highly recommend their services.
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
My Nickel...
EMAILS: Date Stamp the subject line mm/dd, use as a reference and stay on subject so Notifications, Action items and Status reports can be follow chronologically. Much time is wasted and causes confusion searching through any email over three pages...Hopefully one of the team members could, using AI, create a PERT diagram, a process flow chart for the client to visually see the steps to a successful Escrow.
Otherwise it was an interesting experience successfully navigating the ups and downs, kudos to all.
Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.
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I love VU! Smooth and easy. They are there every step of the way!!
Getting approved, the process, and closing was very easy with Veterans United. I highly recommend to any veteran.
Tommy and his team were wonderful.
We have bought three houses over the years with Veterans United and each experience has been uniquely wonderful.
