I mean the house wasn’t even swept clean even the fridge was full of dog hair.
Some walls where scratched and full of holes from screws from when the previous owner moved out after the inspection
At first I felt well taken care of.
I mean I guess I’m just upset in what condition I received my new house the excitement went away pretty quick.
No one likes to receive a new home dirty…
Response from Veterans United
Hey Antonio,
Man, I really hate hearing this. Moving into your new home should be a moment full of excitement and pride—not frustration and disappointment. I can only imagine how deflating it must've felt to walk into a place that didn’t feel clean or ready, especially after feeling taken care of earlier in the process.
You're right—no one wants to receive a new home in that kind of condition. While the final condition of the home is ultimately up to the seller, I completely get why this left a bad taste and took the wind out of your sails. For what it’s worth, we always recommend a home inspection to help catch issues like this, but we know that doesn’t always prevent every surprise after closing.
If you'd be willing to talk more about the experience, I’d really appreciate my team to have the chance to listen. My Advocates are here at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Great experience and I'm a second-time user of Veterans United. Great service and attention to detail, but they do communicate a lot which can be a lot to take in. I didn't feel I needed as much attention this go around as I was familiar with the process but as a first time home-buyer it as helpful.
I just wanna think veterans United loan process and helping us with purchasing our new home. They were all professional very helpful whether it was a question whether it was there it was an issue they were there. I just wanna thank him so much again. You are definitely there for us.
I'm incredibly grateful for VA loans and the amazing support throughout the process—they truly made homeownership possible for me. As a veteran, it means the world to have a program that not only honors our service but also empowers us to build a future. Thank you for helping make my dream of becoming a homeowner a reality!
Yes, i would highly recommend veterans united to any fellow veteran or home buyer
Best decision we’ve made to go with veteran united for our home purchase.
In today's time of social realms, it seems very easy to get caught up in our own world. Working with Chris and the Veterans United Team was nothing but awesome, and out of this world. We have bought and sold many homes in the past and to our knowledge, this experience was flawless. Kudos to Chris, Edgar, Julie and many other background personnel that gave it their all, and all the time. Veterans United, keep up the great work, and know that we will recommend Veterans United as the best firm to work with when buying a new home. Thank you from two Veteran happy homeowners.
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Adam and Kurt from veterans united were amazing and easy to work with. Kathy Gray was an amazing real estate agent and I would recommend her to everyone. Ali helped us find our utility companies and that was really helpful and made things quick. We truly had a great experience and the home buying process was made as easy as it could be for us!
There is so much I would like to say about the tea we had the opportunity to work with in purchasing our home. We would like to thank each and everyone that we worked with. Veterans United is the way to go if you are in the market of purchasing a home. We are forever grateful to all of you.........thanks for such a wonderful experience
Exceptional process from start to finish.
