I was impressed with the level of assistance and the regular status updates I received!
Smooth quick process
Fantastic customer service and support. Without a doubt the easiest home purchase I have ever made. Thank you VU!
Very helpful
Veterans United made my first home buying experience so pleasant & I am forever grateful! Thanks again to my team for getting everything done so quickly & efficiently! Especially Josh Jennet & Gavin they were both especially helpful!!
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Everyone was courteous, friendly, and professional.
Great communication and great staff , overall made my home buying experience and process fast and very easy.
These folks will go above and beyond, truly a wonderful experience. If I ever buy another house I'm coming right back. Special thanks to Johnna and Audrey!
very informational,very considerate,very instructional
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
VU has made the home buying experience an extremely easy process with help every step of the way and answering every question I have had. I couldn't be more pleased.
This was my first home buying experience and it went so smoothly! I was so anxious getting started, and my VA team were there from beginning to end! Even calling to congratulate me once I had my keys. Made me feel very well taken care of!
Our team, especially Danielle and Rachel (because they are the two that kept pushing, staying on top of OUR loan, was in communication with us, smiled, cried, stressed and laughed all the way until the end!) pulled out the miracle of the year!!
There were soooo many bumps in our road that it felt like you wanted us to give up and come back later with a smoother approach.
But y’all never gave up (truly until the LAST hour ((Adam and I were in our car driving the hour drive the house we were buying and stressing out like no tomorrow)) because y’all were still requesting paperwork for us to sign or send to you) as we arrived in Adrian to sign the closing papers that was allowing like 4 other houses to be bought and sold contingent on our sale. It truly was a very, very stressful process, but thankfully we had y’all on our side and working hard!!
We want to say thank you to all that was involved and continued fighting for and believing in us!! Sometimes that’s all you need is someone to give you a chance to be proud of yourself and show your hard work.
Here’s our only: We would ask you in the next similar situation to get everyone involved earlier than our case. It felt like we could have had a “possible” list. The underwriters may need to see these documents so you have time to find them, versus the last week crunch.
It would allow everyone to stress a little less and give us a little more time to enjoy that we’re buying the house that we never knew that we wanted or could get.
I can’t say thank you enough!!! Much love to you all and go celebrate a job well done!!
