Travis was always available when we needed him. His professionalism is astounding. I will always trust Travis as our loan officer.
Veterans United looks out for you and your interest no matter what. You’re the top priority!
The process of using your VA benefits could not have been easier when on the same team as VU. I had zero concerns through the whole process. Help them, help you. It's tooooo easy.
I highly recommend Veterans United! This is the second time we've used Jeremy and their services, they continue to impress us with their exceptional support and expertise.
I thought the first mortgage was easy to do (as home loans go), but the re-finance was even easier, with no surprises along the way.
I’ve owned seven other homes over the years but working with Veterans United was by far the easiest and most seamless process since my first purchase in 1986. I recommend VU to everyone looking to buy a house.
this guy went above and beyond the duty VU has put on him. I have to say, if it wasn't for Brice's continual work ethic, I would not have been able to do this loan with VU. He was always encouraging. I'm not computer literate and he did the search for the well test, had to work with my secretary (were in the country) she is just as bad as I am in computers...He kept up on her and finally broke thru with the loan. Never was a minute gone by when I could not get hold of him with my stupid questions and he respectfully answered in the kindest ways. Truly, without Brice this loan would not have been completed in my opinion. You definitely have a valuable, pleasant speaking, diligent loan officer in Brice. I actually will miss talking to him. Great job! Dr. Allan Kircher
We have worked with Danny and his team multiple times. Always a great experience and make the home buying and refinancing process a breeze.
Neil was very helpful throughout the process and eased my concerns with factual information.
Such a wonderful supportive team
Thank you for putting us in the home of our dreams!!
Ready to see for yourself?
Experience first-hand why 332,409 homeowners give us a perfect score!
As a former banker and loan administrator, I was so impressed with how fast, professional, and friendly everyone on the team was to work with. They made our stressful home buying process so much easier by communicating with me via text while I was working during the day, giving me updates all along the way, and getting our loan approved very quickly. Loved our experience with Kendall and Drew!
Kevin Reichert worked very hard on pulling the loan together. We passed up an initial offer for a second offer that was $12,000 higher as we were told the rate would be bought down. From that point on we were never satisfied with the loan. The seller credit were used to pay for closing costs. The rate was never bought down as we were told. At one point it was as low as 4.99% and was never locked in. The process was very frustrating and at no point did we feel we were getting what was promised. We ended up over paying for the home and ended up with a 5.25% rate. We felt like several concessions were made by the lender to make up for all of the short falls and for not following through with what was initially promised. Expectations were high in the beginning based on what we were told but then were never fulfilled. Not at all satisfied with the process.
Response from Veterans United
Hi Marc,
I'm sorry to hear that your experience didn’t match your expectations. I can only imagine how disappointing it must have been to feel like you weren’t getting the rate or terms you’d originally planned on, especially after passing on an initial offer. Our goal is always to keep the loan process as clear and straightforward as possible, and it sounds like we missed the mark here.
We'd love the chance to look into what happened and see where we could have done better. If you’re open to it, please reach out to me so we can talk through the details and find a way to make things right. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to contact us anytime.
