10/10 Recommend VU!
2nd time around with these guys, true professionals who care about us Veterans. Emmett, can’t say anything but great stuff about you, thank you once again buddy. Nicole thank you also for putting everything together. Very quick and smooth closing.
Nate and Stephanie are a great team! They always provide great customer service and support. Thank you Nate and Stephanie!
They were very helpful. Answer all my questions along the way to the end. Adam Craig and his team work hard to get this all done as quickly as they can. I will past them on to everyone. And I will use them again.
I think that veteran United help me through all the ins and outs of the paperwork basically like I said before held my hand to make sure I was doing the right thing at the right time because as homeowner now and refinancing I can tell you the paperwork was tedious but in a necessary part of the process to own a home .
Lance has been amazing for both my loans wouldn't trust anyone but him!
My team was extremely polite and worked very fast on an issues I had or to get answers to all my questions the only problem I found in the process was having to resend documents multiple times and asking if I needed to do certain things and being told no then halfway through the process being informed that I did indeed need to have it done
Response from Veterans United
Hi William,
Thank you for sharing your feedback, and I’m glad to hear that you found our team to be polite and responsive. We work hard to keep things moving smoothly and to answer any questions that come up along the way, so I’m pleased to know that part of the experience went well.
I’m sorry to hear, though, about the frustration with having to resend documents and receiving mixed instructions during the process. We understand how important it is to have clear, consistent guidance from start to finish, and I apologize that we missed the mark here. Your time is valuable, and we’ll be looking into ways to improve our process to prevent situations like this.
If there’s anything you’d like to discuss further, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Shane and his team are by far the best help I’ve had ever buying or refinancing a home. They simplified it for me so I better understood something I have never done before or have done only one other time in my life. Definitely recommend working with them.
I loved working with Kat, would definitely recommend!!
Buying a house was new for me the process can be extremely frustrating when u don’t understand it.
Misty and the Team at United Veterans were very helpful warm and welcoming. The underwriter on the other hand, was less than appealing through the process. Josh and Misty were there to help
The entire team was great. I did not work with all of the team members as much as I worked with Nathan, but they all were great and our family loved the gift we received from Veterans United.
Overall the experience with veterans united was excellent and I am very happy with the quick responses and support I received. VU helped me achieve my dream of settling into my new home set me and my family up for success in the future!
