So I explained this to Eric Johnson and Brittany miller. Veterans United is decent helpful and when We had questions they were answered not always in a timely manner but for the most part good about it. But the biggest issue was the realtor picked. On 3/4x in this process I called Erick to complain about on point reality. On point reality, was horrendous April the owner was our realtor and she made the home buying process so bad for us we hated it. Before I continue let me tell you I told Erick and Britney that I will not recommend soldiers nor their families to veterans United as long as You do business with OnPoint Realty. the reason for this is because our realtor April was in it for herself, she was only worried about getting paid when we found a home and gave her our due diligence of $5000 we could no longer get a hold of her. after that I would have to call Veterans United Home Loans to tell them to call my realtor to call me. And after a week and a half of radio silence she would get ahold of us like she didn’t just ignore us for a week and a half. You guys need to cut ties with her and her business. Brittany miller explained how much she really appreciated what my family and I do and explained that’s how everyone that works for you guys feels. With that being true on point reality does not show that same value. The home had multiple issues that our realtor new about but was not going to tell us. for example the HVAC was out and April was trying to rush us to close without having a home inspection, she came the day prior when we told her we were having one to try and fix some of the things inside the home. I honestly believe the worst part about all of this was April did not tell us that the realtor working for the seller was also an on point reality realtor. I brought that point up on one of the final walk throughs cause we had a couple. But It was brought to her and she just said “yes” like it was no big deal and her payday was already secured. AGAIN. I will not be recommending soldiers nor their families to veterans United long as you guys do business with OnPoint realty.
Response from Veterans United
Thank you for the great feedback Quise! Your comments have helped us consider ways to influence third parties and help them improve communication with one another. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about your experience with your realtor and how we may have assisted in that journey. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
I would definitely recommend Veterans United. They are phenomenal & helped my family find the perfect home.
Keep making the experience a “one off” experience for each of your clients. Y’all are awesome!
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Everyone we worked with was great! I Highly recommend Veterans United!
Overall great experience. The team I worked with were all very nice. I felt like they took all the stress of buying a home away! I'm glad I went through them to help buy my first home.
The whole team worked very hard and was so great. It was my pleasure to have meet such great people
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Very professional and helpful.
The systems and processes Veterans United has designed to provide a top notch buying experience is impressive and unmatched.
