Very positive experience in every way
Veterans United was such a friendly company and made refinancing my home such a easy process.
This was an easy, efficient process. I loved the online "to-Do" lists and ability to upload everything that they needed. VA United has responsive individuals at every level; quick response time to my inquiries.
At times I had to say to myself, "am I missing something, this is going too smoothly" until I was sitting at the closing table signing paprework and getting the keys to my new home.
If you have been looking around for a mortgage, look no further. They will ask for a ton of paperwork but they're always with you every step of the way. You cant ask for a better team to finance with.
Exceptional service: We conducted our transactions 100% online as we are posted overseas. Our team was timely, responsive, and attentive to all of our concerns with immediate follow-up. The exchange of all documents, sending; receiving; signing, and delivery was seamless and straightforward with the Veterans United “to do” lists. All of our downloadable documents are kept securely and are easily accessible to us for review within our account. With today’s technology comes ease and convenience but can be at the cost of privacy and security. From the beginning of our transaction, the layers of security were frustrating, but we quickly familiarized ourselves with the process. There’s no doubt that we were ultimately pleased with those tiers of security, and it was a critical factor in our decision to go with VU. You can rest assured that Veterans United protects their customer’s a top priority; financial and otherwise.
Kevin Osterhaus, our loan officer, and Michael Nickel, our loan coordinator, managed our long-distance overseas dealings with confidence, patience, and plenty of reassurance. Kevin and Michael kept the wheels turning as they ensured all parties were on track for the closing date! Also, many thanks go out to you both for your easy-going manner and loads of optimism you poured out our way when we needed it the most. Thank you so very much, Kevin and Michael. Lest we not forget to mention our concierge, Ms. Holli Schutte. That’s right; we had an assistant! She was available to answer all kinds of questions about your home buying process. If she were unable to, she would direct us to a contact that could. Thank you, Holli; you’re a tremendous help!
Warmest Regards,
The Matthews Family
As a Veteran homebuyer, you will not be treated with more respect, courtesy, concern, knowledge, and financial/home purchasing acumen than with Veterans United Home Loans. You will be part of a well-run team from day one. Their loan specialists are excellent and follow the process with you all the way through to closing. The web site and portal are fantastic. We had real estate people advise us not to use the VA loan and to go to traditional lenders but by closing they told us they had never participated in such an easy, proficient VA loan experience. That was due to Veterans United. They excel.
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Haley and Jenn were helpful along the whole way, there were times were I thought they were asking for too much, but my realtor let me know it was all normal, Haley and here team were always around to answer my questions. Definitely will go through this process again with Veterans United.
Now let's talk about Amanda!!! She called me with shear EXCITEMENT stating that YOU ARE READY TO CLOSE!!! Her enthusiasm is 2nd to NONE!!! You feel her sincerity and energy through the phone!!! I think Baasim is the most laid back of the TEAM. He contacted me, introduced himself and filled in and responded in a TIMELY MANNER!!! Definitely an EXTENSION of Adam... This TEAM IS AMAZING MAN!!!
I understand the loan amount is alot, and that may warrant a bit more research into meself as the borrower. However, I found it a little offensive that I was required to “explain” how my skills out of the military were to transfer to a civilian job. I have excellent credit, and make a solid government salary as a supervisor for the department of veterans affairs. I get that alot of servicemembers and veterans may not have these things, but it seemed a little ridiculous to have to provide that information. Especially since i am sure you could have located it yourself if you were really that interested.
Response from Veterans United
Erin, We apologize that our service did not provide the personalized experience you expected throughout the process. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become or feel invasive when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
