Once again this my second loan with Veterans United. And they made it possible again.
VU is thoroughly committed to running an efficient and transparent mortgage process. They took care of everything for us, and presented all information in logical and easy-to-process manner. Their dedication to customer service is obvious and highly appreciated.
Great experience. Made everything easy and understandable. 10/10 recommended.
Great company to work with, I would recommend 100% to all Veterans.
My team was phenomenal but I would like to give a special thanks to Holly. She was the person I primarily communicated with and she always guided me in the right direction.
Everyone on the team did a great job. The website made things easy to sign and get back to everyone.
You guys can trust Cal and Veteran's United
I am ecstatic to be writing this review in my new home. I wouldn’t have been able to complete this entire process without my team. I love them pieces and I can’t wait to finish getting settled, so I can send them a picture of my new home along with my family. I am a first time homeowner and I am beyond excited and proud of myself at the same time. Thank you all for EVERYTHING!!!
Taylor Love, Kelsey Singleton and Ashley Pantaleo were also a joy to work with!
I would recommend to another veteran
The best interest rates I was quoted and incredibly customer service! They made buying a home easier then I could ever imagine.
I will never use your service ever again and I will make sure to tell everyone I can the same. The level of unprofessionalism and incompetence was unbelievable and made me feel as if they had never done this before. They almost cost me my house and the amount of stress they caused shortly after my mom passed away from a brain tumor was unacceptable. By far the worst experience I have ever had, or even heard of anyone else having when buying a house. Save yourself a ridiculous amount stress and hardship and use litterally any other lender you can find.
Response from Veterans United
Hi Ryan, first our condolences on the passing of your mother and thank you for keeping us in the know and for sharing your experience. We understand the stress involved when an unexpected complication delays a home closing. We are dedicated to making clear requests and assisting customers and while there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. Providing helpful and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
We will recommend Veterans United to all our military friends.
Process couldn't have been smoother.
