Working with Chris and Brock were fantastic. My initial and continued contact with Chris was very positive. It is an incredibly difficult time to purchase a home, and both were very supportive and patient with Brock checking in on us frequently, but not in a manner that felt pushy or ingenuine. Nicky was awesome, and always checking up on us, making sure all our question were answered.As for the Home Inspector, I was disappointed. After conducting the inspection, they advised all parties the home was ineligible for a home loan as it fell in a Costal Barrier Zone. A 30 second Google search showed that that was not the case, which was then confirmed by my attorney. When presented with these findings, the denial was quickly walked back. It is concerning as the information was readily available and easily accessible, suggesting this department of Veterans United was more than willing to just give up without looking further into the issue. Had my attorney and I not done any research and took the initial assessment prima fascia, we would not have a home.After settling this, we moved on with the process and Nico was assigned to us as our loan coordinator. Nico was terrific, personable, and extremely easy to work with. He helped guide us through the process, and ensured we had a shared understanding on the all the requirements.The underwriting was the most frustrating part of this process, and I did not feel it was fair that Nico had to be the messenger through all this. During the entire process, I was continually assured that May 2nd would be the closing date with zero inclinations of a deviation from that date. It would have been perfect, as I would be leaving for a month for some training immediately after. About two weeks before this, I had submitted a check for the downpayment on the home and did not hear any other information about it until the day prior on May 1st. May 1st, the underwriter decided to begin asking for proof and the origins of these funds, which is something that could have and should have been handled the weeks prior. It was extremely frustrating as I felt as if the questions and source requests were never ending which forced us to move the closing to the next week. This forced me to miss the closing on my own home, and my wife had to sign and close on it herself. This was extremely disappointing, which is putting it lightly. We married in a courthouse as I was deploying immediately after, missed our first year of marriage, our first anniversary, and our first Christmas due to the deployment, so we were extremely excited to finally share ONE significant life event together. I feel as the inability for the underwriter to properly communicate what was needed or communicate it in a timely manner stole this from Us, and it was very infuriating and frustrating altogether.
Response from Veterans United
Hi Michael,
First, thank you for the thoughtful and honest feedback. I can tell how much this experience meant to you, and I’m really sorry that parts of the process caused such deep frustration—especially when it impacted such an important milestone in your life.
It’s great to hear that Chris, Brock, Nicky, and Nico were a positive part of your journey and that they supported you with care and patience throughout. But I’m really sorry we missed the mark when it came to the inspection confusion and the timing of underwriting. You’re absolutely right—those are things that should have been handled much more clearly and well in advance. Hearing that the miscommunication around your down payment caused you to miss your own closing, after all you’ve already given and missed due to your service, is heartbreaking. That’s not something we take lightly.
I’d really like my advocates to take a deeper look at what happened and share your feedback with our leadership. If you're open to talking more, you can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central, but don’t hesitate to reach out anytime.
Thank you again—not just for your feedback, but for your service and sacrifices.
My thanks to Asli and the entire team!!This was the smoothest home loan process I have had. I appreciate the time and energy put in by Asli, Cole, Joshua, and the rest of the team. They made everything so easy.They always made me feel like I was the only one they were dealing with.Everything they did was timely and spot on. You can bet that for my next mortgage, I will be back to Veteran's United.Thank you, thank you!!!
Thank you Veterans United for all you've done. We couldn't be happier in our new home!
Great team! Easy to work with, prompt with communication!
Will recommend Veterans know to anybody
Words could not properly describe my gratitude!
I highly recommend Veterans United! They provided excellent service and made my home buying experience a positive one.
Being in the military her NCOER would be OUTSTANDING and Promote above her peer!!! Super friendly and patient in explaining things I not aware of. Thank you again!!!
10/10
Made my first home buying experience really stress free. Will definitely be using them again
This was the easiest home buying process I’ve had with Veterans United. Using electronic signatures & having one dedicated team to count on made the home buying experience seamless.
Thank you God bless
As a first time home buyer, my team at Veterans United did a great job guiding me through the entire process from start to finish.
bad
Response from Veterans United
Hi John,
I’m really sorry to see this and want to understand more about what went wrong. If you’re open to talking, I’d really appreciate the chance for my team to hear your story and see how we can learn from it. You can reach my advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
It was an awesome experience for us! I was treated like family, and I really appreciated it
Veterans United's team -- Dan Aronhalt, Matt Lucas, Kelsey Jasenowski, and Kimberly Moravec -- ensured that the eligibility, qualification, and underwriting processes were easy to understand and navigate. Each person offered thorough explanations and provided essential resources including a referral to an excellent realtor. Their diligence culminated in our purchase of a home rather than entering another rental agreement. We are very grateful to Veterans United and these highly qualified, courteous professionals!
Veterans United was the best choice for our VA loan! They are professional, efficient and organized ! Highly recommend their professional services !!
