The entire mortgage process was simple and straightforward. They provided excellent support and transparency so that I knew what was going on during every step, from pre-approval to closing.
Unfortunately the purpose of my refinance was to repair problems in my home. I had to make the repairs prior to closing and only was able to do so because my son loaned me money. I was told things then told something different several times. Communication could have been better.
Response from Veterans United
Hey Craig,
I'm really sorry to hear how difficult this refinance ended up being for you. I can only imagine how stressful it must’ve felt to need those home repairs done right away—and then be told they had to be completed before closing. Having to lean on your son to make that happen speaks volumes about the pressure you were under, and it’s not something we take lightly.
It sounds like the communication throughout the process was inconsistent at best, and that’s on us. You deserved clearer guidance and fewer surprises, especially when it came to something as important as your home and your finances.
If you’re open to it, our Client Advocate team would really appreciate the opportunity to learn more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Would be better if paperwork that doesn't change didn't have to be uploaded so many times during the process.
I have told a few friends already and will tell more as I come across them this is a good team
Ready to see for yourself?
Experience first-hand why 353,253 homeowners give us a perfect score!
Amanda Lister is always on the ball and ready to help wherever needed, whether it’s her job or not. The entire team was great yet again. Highly recommended .
Had a great experience with Veterans United, the whole process went smoothly with good and constant communication.
They very helpful. I had some trouble at 1st with the computer stuff they walked me with it
Yes in a heart beat
Very professional, efficientand friendly
For a first time buyer the whole team at Veterans united made it easy and very comfortable for me. They walked me.threw everything and was there anytime I needed them or had a question. This is a great team.and excellent job I couldn't ask for better service. I would absolutely recommend them to anyone. Thank you all for hard work and making this process smooth and easy for me.
Our loan officer was easy to get ahold of, friendly and courteous, and extremely knowledgeable! Everyone else who was involved was just as awesome!
Thank you Chelsea and staff!!
