Rob was phenomenal and his whole team made our first home purchase a breeze. I am thankful to have learned from the great information they provide over the phone and through email. The website is also streamlined and useful!
Matt and Lynn were incredibly patient and helpful throughout the entire refi process. I provided Matt with a timeline for when I wanted to begin the application and he was the consummate professional with follow up and working with my schedule. Matt provided me with available options to lock in my interest rate for 60 days when I expressed concerns about changes in fed policies and market rates. Both Matt and Lynn went the extra mile to ensure that all of my concerns and questions were addressed in a timely manner. I will definitely use Matt, Lynn, and Veterans United again in the future!
This process was a first for us but all in all, VU was professional and supportive throughout. Thanks Matt Colgin and thanks VU!
Gr
If you do not fix the way you operate, I will not use VU again in the future.
Response from Veterans United
Hi Paul, thank you for sharing information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
The Team we worked with is the BEST. They were prompt, knowledgeable, explained
everything comprehensively, and any/every question we asked was answered to our favor. We are so appreciative of their expertise and personal characteristics which let us know they sincerely were working with and for our greater gain, which is our Wonderful Home. Thank You ALL.. MORE Than Very Much !!
I believe I select the best company, Veterans United, to work with on the refinance of my home. I will be very willing recommend them to anybody wanting to make a change to or buying a new home.
Appreciate everything that was done to get my family in our home!
If you are looking for an attentive and responsive lender, you cannot go wrong by using Veterans United. They will take good care of you.
You are all amazing and I can’t thank you enough for what you all did for my family
Thank you so much for everything
Was always available to answer my questions and gave honest and fast feedback every time!
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Experience first-hand why 357,776 homeowners give us a perfect score!
Any veteran looking to make a home purchase should seriously consider veterans United. What is often times a frustrating process was made enjoyable by Mr. Killday and his team. They stayed on top of every step the entire Journey and turned it into a smooth and exciting process. Any questions that I had were welcomed and responded to in an extremely timely manner. Nothing was left to wonder. The respect and professionalism that Tim and his team displayed was truly a credit to their industry.
Highly recommend to anyone looking to buy a home
After purchasing over a half a dozen homes in my life I can say that VU has the process down pat. I've used a ton of different lenders but nobody comes close to the professionalism of VU. Charlotte McClellan in particular is amazing and I cannot recommend her enough!!
Great learning experience and helpful company overall!!!
