I was blessed to call Veterans United first. Once I talked to Nate Alexander, who would become my loan officer-facilitator, I didn't even bother searching for another financing option. I knew from Nate's sincerity that I was going to have a great experience and I did. Hannah Stevens, tied everything together for us and together Nate and Hannah made a great team that I would strongly recommend to any veteran who is looking for a loan.When we were done I thought to myself, "I want to keep talking to them!" Now how often does a person feel so good about a transaction that they wish it would keep going on? I can't afford to get more loans but I promise you that when we build, I'll be coming back for my permanent loan for the house we build.From the simplicity of DocuSign, to the congeniality of the staff. Veterans United is as wonderful as the men and women they serve: the great veterans of the US Armed Forces.I'll be happy to participate in any promotional campaign that you might want to include us in as you don't have a happier customer than me.May God Richly Bless your wonderful company!Michael and Amanda Huye....and 6 grateful kids.
Veterans, If you have a down payment, consider going conventional. Nothing but delays with this lender; Delayed my closing for two weeks so I had to purchase storage units. Thank goodness I could stay with family, if not additional housing would have added to my expense.
Loan Officer does not communicate well and will lead you to think all is ok until it is not. Three days before my original closing date, he said I could not close because the appraiser had a family emergency.
This lender has no backup plan. If the primary inspector, appraiser, etc cannot perform their duties, no alternate is in place. Also their underwriting takes forever!!!
I recommend going with any other lender!!!
Response from Veterans United
Hello Pamelia, we appreciate your feedback on this matter. A member of our Client Advocate team is available and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Overall great experience.
Simply the best. You are informed every step of the way.
VU and Kristin were outstanding. This was a refinance and they closed me in record time less than 40 days.
I came to VU after working with another company with lots of Super Bowl ads for 110 days and almost never spoke to the same person twice. They always wanted something else. So glad I found VU and it cost me less money than the other guys (I was probably paying for advertising).
With VU, I worked every time with Kristin and she was timely, friendly, extremely helpful, always kept me informed. Kristin and VU made me feel like a valued customer and not just a number (like the other guys). I highly recommend Veteran's United.
Veterans United is an outstanding organization I will recommend them for any veteran I know. The team here really goes out of their way to assist you and is very knowledgeable of home buying Details. They really took the stress out by making everything convenient and moving smoothly.
Ten out ten these guys really know their stuff!
While I did my research and read so many positive reviews on Veterans United and then again for my Loan Specialist, I was excited to start the process. We moved quickly until personal situations made us switch from a VA to FHA loan. That is where it went downhill fast. Communication turned to non-existent, even after I talked with a client advocate. Started the loan process at the beginning of February and here we are at the end of April and I am still waiting for accounts to get paid off.
Response from Veterans United
Hi Robert, thank you for taking the time to connect with one of our client advocates, we appreciate the chance to hear and understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve. Our Client Advocates due remain available to further discuss your experience and speak with you to learn more about what may have caused you to feel this way and how we can be better in the future.
This is a second home of all by far the smoothest experience I had buying a house. Everything was very easy not a lot of legwork on my end so it took away a lot of the stress of buying a home!
Quick loan process.
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I am a first time home buyer and I really didn’t know what to expect regarding the process. However, the team that I work with was awesome! They answer any questions I may have had and kept me informed if anything changed. I closed on my home in time and gained a new family while doing so. 10 out of 10!
Words can not express how humble we are for your great and timely work. Professionalism through out the entire team
Veterans United made home buying and refinancing an easy task with guidance every step of the way
This is a tensed and stressful process. And very time consuming, but with veterans united that just was not the case my team was the best combination of fast, effective , and Profesional. I'm in the finance industry and I have to say noot even my company perform this well!! It was an honor and again thank you all so much! Clint from the very beginning to the end your the man!!! Have a blessed and beautiful day every one you guys helped me with something that means so much more than my fingers can type. No room for improvements you guys are rock solid! Unless you want to send me some more socks lol you sent me a Monday pair what about Tuesday? Lol you guys are awsome thanks a million !
Do us right, Open helpful. Work hard on my loan at all times.
