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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,432

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 430,432 unfiltered, unedited reviews

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4 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

3.5 out of 5 Stars
Would Recommend
headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Veterans United was great from beginning to end. They worked with me to get through hurdles dealing with credit issues and were always positive about my prospects. I would recommend them anyone.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

4 out of 5 Stars
Would Recommend
headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

2 out of 5 Stars

I feel that overall, Veteran's united waited until the very last second to do everything when it came to my loan. The night before they were trying to verify my husband's employment, which gave us a heart attack after being nearly 3 weeks past our initial closing date because they waited until the last minute to ask for everything else. Customer service is a ZERO, they were really only responsive after numerous calls and emails. I know they habve may other buyers and that the world does not revolve around me, but it certainly should feel like they care and it doesn't. Additionally, they were not responsive to my realtor. If it were not for our extreme willingness to move this along, I probably would not have closed before the end of the summer with all of the hurdles. This is no way to treat a veteran or their family, and it is very clear that many of these employees are not vets because they do not know how to get stuff done at an appropriate timeframe or at least calm down very upset CUSTOMERS. If I was this bad at my job, I would have been let go by now. This is completely unacceptable.

Response from Veterans United

Hi Spencer, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur and communication is not clear. Our commitment to serving you is ongoing and it is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

I throughly enjoyed every interaction I had with veterans united, especially my loan specialist Jim Wyatt, above and beyond!
Give Jim a pay raise! He deserves it!

headshot image of Jim Wyatt

Loan Officer: Jim Wyatt

NMLS# 2027178

5 out of 5 Stars
Would Recommend

Excellent company. Steph Buckridge by far is the best person to use for any house buying or refinance. Upfront, honest and very responsive.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend

I would highly recommend.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend
headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend
headshot image of Justin Lucas

Loan Officer: Justin Lucas

NMLS# 2026793

5 out of 5 Stars
Would Recommend

The best!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

This was easy and didn’t take too much work on our part.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

United Veterans helped make our homeownership come true. They were helpful in making sense of the process, keeping us up to date, and responding to our questions. This was a professional team that seemed to be there for us.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

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5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Bob Doran is amazing, kind, and patient. We will recommend him to anyone and everyone we know!!

headshot image of Bob Doran

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

4.5 out of 5 Stars
Would Recommend
headshot image of Eric Soete

Loan Officer: Eric Soete

NMLS# 951466

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Kim and I would highly recommend your team. We enjoyed working with all of you.

headshot image of Nathan Bryant

Loan Officer: Nathan Bryant

NMLS# 1362262

More Reviews

See all 430,432 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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