The team I had been assigned was truly a dream team. When I first started the process, I was slightly apprehensive since this was our first time buying a home. However, as I began working with the team more, I felt they actually cared about us finding the home that best matched our needs, and even remembered different aspects of our lives. Any questions I had were quickly and clearly answered. After closing, we even received a little gift box of treats and toys for our animals! Overall, we had a top-notch customer experience working with Donnie and his great team.
Great team of people. Made everything about home buying easy from beginning to end.
You guys rock and make home buying easy! Thank you!
I had a great experience getting a home with Veterans United and would definitely recommend my team to any of my friends if they came through the San Antonio. I am a fan!
Nothing but positive things to say. I was nervous at first and then I felt like the team and treated like they would a family member.
When this journey first began I knew very little about buying a home and had very little expectations. Now I've learned quite a bit more but I don't think that I would be eager to embark on this journey again. No matter how great my team was.
I'm very grateful for all of the insight and support I've received.
Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
Justin and his team were AMAZING!!! They helped me through the whole process with ease. Tayla was one of his team members that went above and beyond with our needs, making the whole process a breeze! I couldn’t have asked for a better team to walk me through my first time buying a home!!!
Everyone on the Veterans United loan team was absolutely fabulous with the exception of the actual loan officer. My wife and I are a team and it was frustrating that he would not respond to us in group chats or to our shared email. Made us feel uncomfortable and unsupported.
Ot was a great experience!
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Normally I do not give a 10 rating, because I always think there's room for improvement. In this case, Veterans United and Matthew and his team did super outstanding. Thanks to all involved with this seamless process.
Very great outstanding team that helped me through the entire process.
Overall it was very smooth and I appreciate their help.
