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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,858

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 427,858 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Eric Soete

Loan Officer: Eric Soete

NMLS# 951466

4.5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Molly Winkle

Loan Officer: Molly Winkle

NMLS# 1051728

5 out of 5 Stars
Would Recommend
headshot image of Rob Parham

Loan Officer: Rob Parham

NMLS# 1524830

4.5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

4.5 out of 5 Stars
Would Recommend

These are the team members you want on your side! They did an amazing job of working together to find a home in this hectic, fast moving market and close quickly. They made our home buying experience a pleasure. I would recommend VU to ANY of my fellow veterans.

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend
headshot image of Justin Wilson

Loan Officer: Justin Wilson

NMLS# 2015356

5 out of 5 Stars
Would Recommend

Veterans United is a wonderful resource for veterans and the military. They are very helpful and can answer any questions you have. The customer service is like no other and are available 24/7 if you need to reach them. My experience with the organization is one of its own in my life time. Hardly did I make a call that was never returned if I missed them, or I was put on hold like in those other places you know. It is definitely worth it. Try it and you will confirm yourself.

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

2.5 out of 5 Stars

Shane was the typical mortgage broker who does as little as possible. He answered my questions, with the same ones he had used hundreds of times before. Processing and closing was a nightmare, and I found lower rates after it was too late. Let's see if this makes it to the "FINE PRINT"

Response from Veterans United

Hi Richard, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us. A member of our Client Advocate team is available to discuss with you more information and looking for ways we can improve.

5 out of 5 Stars
Would Recommend

Couldn't be more happy with my buying experience. Stress level was minimal because of their knowledge and friendly professional help.

headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

I enjoyed working with the whole team. Austin and Josh were so helpful and answered all of my questions. They kept me in the loop of what needs to be done and were I was in process. Would highly recommend.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

For others I would recommend staying on top of your to do list and stay in communication with your loan officer to make a smooth process. They are there to help and will do so in anyway possible.

headshot image of Titus Zeigler

Loan Officer: Titus Zeigler

NMLS# 1753627

4.5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
headshot image of Erin Craig

Loan Officer : Erin Craig

NMLS# 963957

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Brendan Wilson

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend
headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

great and easy experience and I never left my home during process

headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

3.5 out of 5 Stars

The staff was very knowledgeable and helpful but the underwriters made this whole home buying experience very frustrating.

headshot image of Mike Revis

Loan Officer: Mike Revis

NMLS# 2007662

5 out of 5 Stars
Would Recommend

Made sure I understood everything

headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend
headshot image of Shannon Cantoni

Loan Officer: Shannon Cantoni

NMLS# 1078335

More Reviews

See all 427,858 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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