Like I Stated above I felt like a numberProvided info requested within a couple hours for preapprovalAll other info on to do list was complied within two days topsPromises made were not kept
I specifically expressed on multiple occasions about how I wanted communication to be conduced and info failed to be passed the info on or the info was lost in translation.Underwriter Nicole hard to communicate with :
I closed at 10:00 PM on a Friday OCT 1, 2021 took entire day off from work for SCHEDULED 11:30 AM appointment almost 10 hour late
Entire excitement of buying a new home lost
Response from Veterans United
Hi William, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
If any veteran and their families are looking to purchase their home especially in the Illinois Valley area(s), we would hope that they contact Kevin Redmond and his staff to begin their journey. They have made our experience very painless and very fruitful.
Would not hesitate to have them serve you.
If you are searching for a home loan, Veterans United is highly recommended. The United Veterans team is GREAT! I am enjoying my new home. Thank you Veterans United Team for making my home buying experience easy.
With my experience using Veterans United, I have recommended many shipmates to check them out as they are starting their home buying process! I am so thankful I was recommended to them!
These guys are the best and the reason they are No.1 for veterans!
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Experience first-hand why 354,501 homeowners give us a perfect score!
Overall, my experience throughout the process was great.
Will recommend this home buying experience from now on. It has been very pleasant and speedy!
I highly recommend Veterans United. The whole house buying experience was easy to navigate and everyone was very knowledgeable.
Veterans United really made buying a home simple and easy. I highly recommend fellow veterans to check them out if they are interested in buying a home, or even refinancing.
Ready to see for yourself?
Experience first-hand why 354,501 homeowners give us a perfect score!
I highly recommend VU to anyone looking to buy a home. They’re very helpful every step of the way and made this an easy decision to do with them guiding you through the process.
Thank you Wendy and Samantha for everything you have done to ensure a smooth transaction.
Veteran united has done a great job again.
Thank you
I have worked with Veterans United twice for home loans and both times were more than positive. Through both loans, the teams were responsive, receptive, and expedient. They made us feel welcome as customers and made the process smooth and stress-free. Chris Stieffermann and Casey Regan were a cut above and provided a bright spot in customer service when it so often now is hard to find.
