The team was informative at every step of the process. They were responsive when I had questions. They made sure I always felt confident in what was happening. I also loved the ease of the online portal to communicate to-do items, and the document center was a great way to feel organized with all the documentation that needed to be sent in. I also liked the availability of additional information in the instructional videos to make sure I knew details about the mortgage and home buying process.
Sent me an escrow overpayment refund check that didn’t clear when I tried to deposit it. My bank sent me a bounced check fee due to the Veterans United check not clearing. I contacted Veterans United and submitted a refund request and VU refused to reimburse me for the fee which THEY caused. I will never recommend your company or use you again.
Response from Veterans United
Hi Daniel, thank you for sharing your comments with us. We appreciate the recent opportunities we have had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you enjoy your home for years to come and we apologize for any confusion that may have surrounded your tax obligations. We expect that with mutual understanding we have shown a sincere desire to serve you well and will continue to do so along this journey together. Thank you for sharing your voice, valuable feedback and we will reconnect with you and our subservicer to provide the best possible resolution.
You can count on Mega, to get things done quickly and accurately
The Veterans United team made my first home purchase come true and it was easy doing it. They provided my family and I a caring and meaningful service and at no time did I feel as if I was just another customer or just another process. I highly recommend Veterans United to anyone who is looking to purchase a home. In the future I plan to do business with Veterans United again.
Listen up Active Duty and Veterans, Retired Chief Petty Dixon here. The team at Veterans United will help your dream become reality. Process is easy and well thought out. Program set up for streamlining the end result. My highest recommendation! Save yourself from stress and time loss. Godspeed and fair sailing to all. Thank you Veterans United team!
Jeff, Christie and the whole team were amazing to work with! They made the whole process seamless with easy communication. And even sent a thoughtful gift after closing!
They loaned me the most money compared to other leaders, but working with them is like getting your teeth pulled. They asked for paperwork that you already sent them. When I asked if they needed anything they would say 'no,' but then in the early evening they would want paperwork that I would have to pull out of my fourth point of contact (Google It). Communication was terrible, they never explained anything and would basically only respond via email with acronyms like you are supposed to know what they were. They said they scheduled the appraiser cause we told them we wanted to close ASAP as we were moving because of a job transfer only to find out a WEEK later that it was NOT done... so instead of 10 days allowed for that it turned in to like 23days. Thus cause the need to stay in an extended stay for 16 long days and pay out another $1600 for that.
Response from Veterans United
Hi Andrew, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are sorry we were not able to meet the proactive communication you expected, however we are glad to know that even with an unexpected appraisal, we were able to close on the home of your choosing in 31 days. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Emilee Lenz was the best
Overall, I am happy with the services and professional staff with Veterans United. I wish the company much more success in the future.
Mystle, Amanda, Molly best people to work with very knowledgeable. I always new the next step in the process. Never had any surprises, and everyone was super nice.
If you are thinking about using a different company for a VA loan, DONT! Veterans United was amazing, and they made home buying for the 2nd time for me seemless. Simpley.. the best!
Absolutely the best, fastest and most professional service to help find and secure a loan for a home. They really do help ease the buying process for military members, even when overseas. I would recommend veterans United everytime.
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Our experience with Veterans United was excellent and easy. Never had to leave our home everything done from the kitchen table.
If you are a veteran family and are looking to purchase a house, Veterans United is without a doubt the way to go. We are so pleased with the way the purchase of our home went and we would recommend Veterans United over and over again!
