Highly recommend Veterans United for the home buying process! They were with me every step and had no problem explaining everything. Long story short, was supposed to close on one house but had to rescind the offer and start the shopping process all over again. The whole team kept checking on me and were very supportive through the whole ordeal.
On the Monterey side of things that was promise to me I did not get and nothing was explain to me
Response from Veterans United
Hi Timmy,
I’m sorry to hear that what you were promised didn’t match what you experienced, and that things weren’t explained clearly along the way. That kind of confusion can be very frustrating, and I regret that this was the impression you were left with.
Should you want to discuss further, I’d be glad to make time for a call. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Lake of communication, missed target closing date that was planned out 30 days. Last minute push to get information and documents was extremely stressful.
Every step of the way, I felt supported and valued. They treated me like family. I would definitely recommend going with VU anytime.
Yes, I really appreciated Veterans United promptness in responding to any questions I had. Again, the entire home buying process was a breeze! Great job guys!
Joel was great and stayed on top of the process of getting us financed. If we ever had a question, he was easy to reach and ready to answer.
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My process working with VU was great, they were with me every step of the journey
Very professional and constantly in communication! The team I worked with were so sweet and helped my husband and I close on our home smoothly just in perfect time for our baby boy to arrive! Any questions I had, they answered right away. Thank you all again!
I am pleased and impressed by my entire loan team. Each one went out of their way to ensure I was comfortable with and understood what was happening at each step and didn't hesitate to answer any questions, which were many, that I had. Im incredibly grateful to each of them.
