We were expecting the home buying process to have so many bumps in the road. All we've ever read about are nightmares when it comes to delayed appraisals, lack of communication from loan teams, and trying to prequalify/close on a home using a VA loan. We had friends and family urging us not to waste our time using Veterans United as our lender. In fact, we were told by so many people to go the conventional route for a mortgage loan, especially during a pandemic.WE ARE SO THANKFUL WE DIDN'T TAKE THEIR ADVICE. If I could upload a screenshot of my call log/texts, I would. I don't think a day went by after our offer was accepted that at least one rep from our personal loan team was in contact with us by phone, text, or e-mail. Our entire VU team has been incredible from the start! I believe we closed in 35 days, and that's only because we chose the extra 5 days as a favor to the sellers. Our appraisal was requested just a few days after the offer was accepted and completed within 72 hours. Our loan officer encouraged us to return any requested documents as soon as possible to prevent delays, and as long as you're living in 2021, you don't even need to leave your home to send on any documents. Everything was completed by uploading screenshots to myVU portal.I absolutely recommend the following reps to ANYONE looking for a good VU team: JOHN LYMAN - Loan Officer, ABBIE MAISLIN - Loan Coordinator, FRANCIE GREEN - Home Buying Concierge, and JENNA SADICH - Veterans United Insurance Agent.A++++++ WILL DO BUSINESS AGAINEvan Lawrence and Jess Stone
Simply outstanding all around.
Our entire VU loan team was outstanding, professional and helpful during the whole process.
Nearly a full 5 star on the web site. I’d go to full 5 star PLUS!
When setup with the right team you can have a fantastic experience. I was able to purchase my first home using Veterans United and I could not be more grateful.
Exceptional customer service! Josh Salicco was there to help every second of the process. On the rare occasion that he was unable to answer our calls he was very fast with a follow up message or call back. He always took the time to fully explain answers to any questions that we had and we never felt rushed or like we were a bother. That is a rare experience nowadays. Great job Josh.
Overall experience was fantastic, smooth and easy process and everyone involved was great to work with on our 1st home buying experience. Thank you to each and every one of you for making this possible.
This experience has been great and I will most definitely recommend anyone I know who is prior service specifically James.
Seth and Rose are a great team. They kept me and my husband informed at all times and always checked up on us to see how things were going. They were both very professional and easy to talk to. Over all I couldn't have asked for a better team to help us Find our second home.
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Very easy to work with, they took care of everything.
Veterans United Home Loans is the best Veterans mortgage lending company that I've used! This is my third home buying experience. They are fast, fair, transparent , and they are totally honest and upfront.
The process from start to finish was one of the most professional experiences I've been a part of. As a first time home buyer, the fear factor on a scale of 1 to 10, was a whopping was 100! By the time I was at closing, I was the most relaxed and felt a great sense of preparedness due to the work, patience, and backing of my outstanding support team. The Loan Specialist Team and my Concierge were exceptional to work with! They were prompt with responses, clear in their description of details and information, available to me to answer any and all questions, and educative throughout this entire operation. The team took care of me as if there were no other options and failure would be disastrous. This was an epic experience of professionalism, high quality online user experience, and and endurance from this team of people!
To me, Buying a home was more intimidating than
any drill instructor in basic training. VU made it no it so scary after all.
Thank you again veterans united.
