I did not think the home buying process could be this great. My wife and I were really worried initially with this being our first home purchase. Matt Rice and the rest of the team made sure we were always informed and had our best interests in mind. We couldn’t be any happier and none of this would have been possible without Matt!
Everyone I dealt with was very helpful. They kept me aware of everything that was going on.
I recently completed a VA IRRRL with Veterans United, and working with Jamie Itamoto was outstanding from start to finish. She was honest, upfront, and clear with me from the very beginning—no surprises, no pressure, just straight guidance and integrity. The rate she secured for me was excellent, and the entire process was smooth and respectful. I look forward to working with Jamie again when rates drop, and I’m grateful for the level of professionalism and aloha she brought to this refinance.
Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.
excellent customer service!!
Jeff Berrimger was really wonderful man to work with for a pretty long time! He went out of his way to make sure I was always in the loop! I could not have this without his awesome help! I would recommend him to any veteran! Thank you so much for caring and your support Jeff! Thank you so very much for your dedication!
Brice was fantastic. Very communicative and informative. If he didn’t know an answer to my question, he was quick to get an answer. My realtor even appreciated how he kept her in the loop every step of the way.
Jason and his team were patient and supportive as we looked for our dream home. The application process was super easy. 5 Stars would finance here for a third time!
They were willing to work with me and help me fix areas that needed fixing in order for me to qualify for the best loan possible.
I had a great experience working with David and the Kitchen Team during the purchase of my home. They were professional, responsive, and extremely knowledgeable throughout the entire process. They made everything smooth and stress-free, always keeping me informed and answering all my questions. I truly appreciate their dedication and support. I highly recommend David and his team to anyone looking to buy a home!
A pleasure as always. Phenomenal team to make the process professional and pain free. Great team.
Wesley and Tyler were amazing, they answered all of my questions , which I had quite a bit of, and guided me in the right direction to make this entire experience as seamless as possible. We’ll be forever grateful to this team of hardworking individuals for the effort they put into get my family and I into our first home!
Everything about the process was smooth and transparent. The VU portal made everything so much easier to submit and complete. Felicia, Tyler, and Jennifer were amazing!
awesome experience.!!!
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The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future
Zane and his team were amazing. I highly recommend anyone to use veterans united. They went above and beyond my expectations!
Devin and Dawn were exceptionally helpful during the entire process. Keep informed on what needed to happen and when.
Conor and Eric went above and beyond making things easy for me to understand. Christian was very helpful with setting up the utilities. Over all I would say this being my first and only home buying experience I'm glad to have had such a caring and professional team. Thanks guys!!
The beginning of the process was easy and smooth, but it quickly turned into an unpleasant experience. Be careful of Nathan Anderson NMLS 1406929 and his “Team”. They’ll talk and butter you up ensuring everything is going smooth. But they are quick to make mistakes making delays in closing. Also they failed to have payments sent out in a timely manner causing you to have late fees and more interest charges that you’ll have to end up paying on your own. They will not fix anything or make any attempt to correct their errors. You’ll get passed off to another “Team” member that will just say the same things about how they are taking care of it. But you’ll have to do the leg work yourself. They are just another loan company, nothing sets them a part from any either company. Don’t let the “Veteran” title and formality fool you. They still have yet to reimburse me as they said they would for the late fees and extra interest fees I’ve occurred due to their negligence. Beware of what you’re getting yourself into. I will never recommend or use Veterans United again.
Response from Veterans United
Hi Brian,
Reading your feedback, it’s clear how frustrating this experience has been for you. Starting out with confidence and then feeling let down along the way can be incredibly discouraging, especially during something as important as a home loan.
Concerns about closing delays, payment timing, and potential late fees are serious. You should never feel like you have to chase answers or handle issues on your own. I also understand how upsetting it must be to feel that reimbursement discussions have gone unresolved. While I can’t address file specifics here, I would value the opportunity to review everything carefully and ensure your concerns are fully evaluated.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours. I would appreciate the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
