My entire loan team has been nothing short of phenomenal. Process was easy on that end.
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The process was just too drawn out, took much longer than I expected.
Things went great. Our questions were answered in a timely manner.My only suggestion would be that everyone that's working with a portion of the loan should show up on the "My Team" page. We had several people call that weren't, so it made us initially question if they were actually legitimate or if they were people who had somehow gained access to our information.
No matter what question or problem i had they took care of it and made the process easy
My team at Veterans United really helped me understand what needed to be done and made sure that all of my questions were answered. Thank you Veterans United!
Maggie the Loan Officer was very nice and friendly!!!! You helped us a lot through the process of purchasing a home! Thank you Maggie
The most caring one on one team of people that I would call friends. Each step taken to complete my purchase was very thorough. Not once but a couple of times during my experience to purchase was a 100 percent joint effort. Thank you so much.
You kept an individual on our team that I did not want. She was a horrible communicator and her presence added stress to our experience. Kathy Moning is a determent to your company.
Response from Veterans United
Hi Michael,
I’m really sorry to hear that part of your experience with us was made more stressful because of a team member you weren’t comfortable working with. That shouldn’t have happened. If you shared those concerns during the process, we should’ve taken them seriously and done more to adjust our approach. Buying a home is stressful enough without having to navigate communication issues on top of everything else.
I want you to know your feedback is being taken seriously and will be shared internally. No one should feel unheard or unsupported during such an important time in their life, and I’m sorry that’s how things felt on your end.
If you’d be open to discussing your experience further, I’d really appreciate my team having the chance to learn more. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
We had a good experience with VU. They were always there to answer our questions and concerns.
The whole team was on the same page. They reached out to follow-up, to give me reminders, and care for the things that I would need for a new home and new area.
All members on the team both at VU and my realtor did amazing and made the process extremely smooth. Great job and thank you!
Don Smith and Rachel King did amazing with the process. They were honest and always kept me updated in the process.
