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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,195

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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Showing all 428,195 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

4.5 out of 5 Stars
Would Recommend

Like the flat rate and being able to take care of items myself rather then waiting for someone else to get the job done. Also as items were cleared you get immediate feedback.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Production Manager : Miguel Rosinski

NMLS# 1828298

3.5 out of 5 Stars
Would Recommend

Overall, our experience was satisfying. The minor complaints above are honest and stern. We understand how some of the comments can be brash, however still honest.

headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

4.5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

2.5 out of 5 Stars
headshot image of Jake Cowan

Loan Officer: Jake Cowan

NMLS# 1884436

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

There great they got me right in my new home!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Nobody likes paperwork, especially when most of it is done on a cellphone screen. Even through all that Danny was a pleasure to work with, and the entire time I had the reassurance he was in my corner!

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Loved working with all of them. They were great

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

I would encourage fellow veterans to use Veteran United for their loan agent to purchase their future homes.

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend
headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend

I love Veterans United! The overall setup and process makes everything so much easier. They are there to answer questions and will always strive to do their best. I love the fact I used them with my first homebuying experience.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

2.5 out of 5 Stars

Please make sure you find out about a closing cost don’t go to closing not knowing and have a dear in the headlight look.

Response from Veterans United

Hi Danita, We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do provide your initial LE to get those fees going and that document is generally received at the very beginning of your loan process. Then there are "change of circumstance" estimates that go out as third party fees come in and finally your initial CD is sent at least three days prior to closing (but generally that goes about a week or two prior). We appreciate your feedback on this matter. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. A member of our Client Advocate team is available to gather more detailed information so that we may look to use this opportunity to prevent a similar experience down the road.

5 out of 5 Stars
Would Recommend

Gloria Davey was very helpful.

headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

4.5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

We very great full for our whole team. Never did we think that the process would be this simple but with them it was

headshot image of Erin Craig

Loan Officer : Erin Craig

NMLS# 963957

5 out of 5 Stars
Would Recommend
headshot image of Meghan Kopka

Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

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4.5 out of 5 Stars
Would Recommend

Great people to work with. Matt and Diana were quick to follow up, and always took care of my needs. Thank you.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Cam Moore

Loan Officer: Cam Moore

NMLS# 1604156

4 out of 5 Stars
Would Recommend

Veterans United was great my problem was the loan officer Jennifer Heishman was very frustrating her lack of communication, very difficult to get a hold of to answer any questions even our real estate agent struggled to get any sort of response to emails, text messages, or voicemails. I also get like she was very unorganized asking for same paperwork multiple times, we closed late mostly because the night before our “original scheduled” closing date she was still asking he for paperwork because she didn’t previously review what she had. Very frustrating and stressful process with Jenn especially because she just wouldn’t respond or call me back. When I would finally get a hold of her she would respond rudely and have a annoyed tone in her voice. I would recommend searching for another loan officer that communicates and understand how this is a stressful process for the buyers and it doesn’t take long to respond to a simple email something as simple as confirming she received important paperwork.

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

Everyone we contacted or were put in contact with was a pleasure to work with! 100% recommend and this is our 2nd time
around!

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Neal Roeder

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend
headshot image of Promise Jackson

Loan Officer: Promise Jackson

NMLS# 1125746

3.5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

More Reviews

See all 428,195 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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