Larry was great to work with
This was a great experience and a pleasure working with everyone.
This team goes to work to get your dream house !!! Highly recommend Kara an Sara with their team . Working together they get it done
Very enjoyable experience
Very unorganized, could never get updates or answers about anything in a timely manner. Loan coordinators would only bring up problems the day before they need to be done even after telling us for weeks that nothing needed to be done. One of our loan coordinators would only respond to emails once every couple of days to important questions or information. Went under contract in June and didnt close until the middle of November due to deed issues with the house. Veterans United needed more documentation but would not actually tell us what they needed and lied several times about when they would be obtaining the information so we could get everything done. The Realtor they paired us with was very unresponsive and ignored requests for showings and never actually helped us with anything in any way so we decided to not work with a realtor at all. Overall pretty terrible experience across the board without really any positives other than finally being able to close on the home.
Response from Veterans United
Hi Ian,
I’m really sorry to hear how stressful and drawn out your experience felt. Going that long without clear updates or timely answers isn’t the kind of support you should have during a homebuying process, and I can understand why you’re frustrated. The last-minute requests, delays, and communication gaps you described aren’t what I want for any of our borrowers, and I’d like to take a closer look at what happened. If you’re open to it, please reach at 1-800-212-5200 or ClientAdvocate@vu.com so my team can learn more and help address your concerns.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Jon is a wonderful loan officer. Quick to response and always available.
Sam and his team were with me every step of the way, helpful to a t, and checked in often. I appreciate that the VU experience continues to be top notch. A huge reason I came back for my 2nd home purchase is because of my fantastic experience the first time, and now I'll continue to recommend VU to everyone I know looking to purchase a home.
Overall, everyone I communicated with was courteous and helpful. I appreciate them assisting me with parts of the process I did not understand as a first-time home buyer.
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Jason Crone and Ashley Fuller were great to work with! They were very attentive and patient with my questions and always answered quickly, which meant a lot to my wife and I because home buying is pretty stressful. Jason also locked us into a lower interest rate just before an increase.VU’s site makes uploading your documents painless and the portal lets you know when they’ve been processed. The “To Do” list also made it easy to grasp what needed to be done to get our loan approved quickly. I can’t think of a way to make that process easier.
My team was awesome from the start. They helped me out very much. They had to hold my hand a lot and they are very patient with me. I’m very appreciative of them. They were awesome. I would work with Brett anytime he’s very professional and polite and helpful.
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
The entire process was amazing. Really the only stress we had was when we made errors and the team help us through it. I plan to use again when I sell my other home. Phenomenal service! Thank you for the gift of movie night. As soon as we are fully hooked up we will use. Thank you
Brett and this team has been incredible to work this. The whole process as effortless, communication and replies quick and informative. Very please and have already told multiple people about Veterans United and Brett.Wendy- quick responses and very helpful.
Jesse - great to speak with and genuinely cared about our goals. Found excellent resources.Anna - spot on with getting us where we needed to be. Fast responses and pleasant to work with.
