It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Chace and his team are literally the greatest and make everything so easy.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Excellent service! Everyone on the team was very helpful with all of our questions. Everyone was very kind and patient as we had not gone through a home purchase before with all of the electronic signing that was involved.
My team was great, closed on my house in 11 days
the team is professional, knowledgeable and strives to provide the best service and respect that veterans deserve and expect. Team explains process and walks you through the purchase of your new home, immediately responds back to questions via email, texts or phone calls. Highly recommend and trust Veterans United to do the right thing.
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Tyler Salter was amazing!! Super informative and the bark box he sent us after closing was so thoughtful.
My loan team was great and made the process hassle free.
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mr jack was the highlight of my team very helpful and knowledgable and always got back to very grateful for him
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
The entire process was easy and a much better experience from my last lender.
I couldn't dare say enough nice things about Veteran's United and the team that helped me move into a new home. Whether it was the closing, or the insurance, or talking me through a stressful part of my life, this team reached out and helped me with EVERYTHING. Thank you so much to this team!
Our loan officer, Harry Basnight, was excellent to work with! He was knowledgeable and helped us navigate the home buying process as first timers. He negotiated low rates on our behalf and was available and communicative throughout the experience. His commitment to his work and his clients is evident as he routinely went the extra mile for us. We leaned on his expertise through the process, and greatly appreciate his honesty. Highly recommend Harry and Veterans United!
