I’m so thankful to Andrew and Madison for helping me through the VA loan process as I bought my first home. It was a big milestone for me, and having their support made the process easier to understand and less stressful. I appreciated their help, patience, and the time they took to guide me along the way. I’ll always be grateful they were part of this important chapter. When I buy another property, I’d want Andrew and Madison on my team again, and I’d gladly recommend them to other veterans.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
It was the worst experience I have been through in my adult life. After submitting a requested document, a couple of days would go by and they would ask for a different document. Closing date didn't matter to VU, absolutely awful. And they just said it is normal (and it it probably is to them because they are so bad).
Response from Veterans United
Hi Edward,
I'm sorry to hear just how stressful and frustrating your experience was. I can understand how discouraging it must have been to repeatedly provide documents, only to be asked for something else days later, especially with your closing date approaching. While additional documentation can sometimes be needed throughout the loan process, I know that doesn't make the uncertainty or delays any less frustrating.
Your time and peace of mind matter, and I'm sorry you were left feeling like your concerns about the timeline weren't taken seriously. I'd appreciate the opportunity to take a closer look at what happened and address any lingering concerns. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Miguel, Keagen, and the whole team at Veterans United were the very best. The whole homebuying process/experience was smooth from start to finish. From the first call to their office, Miguel didn't just answer our questions, he explained it in detail. Then as the to-do list started coming along, Keagen would personally check-in with us to keep us updated on what was happening next, and also ask how we were doing throughout the whole process. They will definitely be our first (and only) recommendation to anyone looking for a lender.
I would like to thank Ken, John and all the people who reached out to me through this entire process. It took us awhile to get through with this new build, but all in all I am greatly appreciate all the hard work you all put into your customers.
Jamie and her team was amazing. They answered all of my questions and were a big help
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
Without a doubt, Veterans United will always be my 1st stop when purchasing a home. The entire staff is 100% legit and was focused on my case. I was cleared tobpsw 3 weeks before my closing date...where else would this happen? This is my 2nd time using Veterans United and will never use anyone else.
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Very easy to work with, very professional. I would use again.
Everything was great, kept us in the loop at all times, and continued to guide us thru the proper channels. Made it easier
Jacob and everyone involved in the process were nothing short of amazing. Would definitely go with Veterans United again. Thanks
My loan team was great and made the process hassle free.
Everything ran quickly at the start, slowed a bit in a minor fit and start, then picked up. Everything necessary was supplied quickly and responded to when dealt with. Quick response to questions and differing quotes, ideas and circumstances. Ultimately everything was completed within 2 days of target date
The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
