Everything went great except up to the last minute. When there was a computer problem, but they managed to work around it. Thank you very much for such a wonderful experience on purchasing my new home.
This was a great experience and a pleasure working with everyone.
They helped me all the way, they walk me through all the steps and help me close earlier than expected. It was great working with them.
I’ve never seen such a well run company with such support. If you have a question the staff answer it right away! The people are so polite and knowledgeable it’s just a fantastic process.
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I have never bought a house before but this was literally the best, smoothest, easiest process ever.
They made the refinance go smooth and painless.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
The staff at veterans united were very helpful and did the best they could with most of our circumstances. Our listing agent who helped sell our home and buy our new home definitely had a few slip ups 1) being that the things that were verbally agreed upon during our walk through of the home did not get written into our contract which having to purchase new equipment that was verbally agreed would come with the home definitely set us back. And due to the urgency of rushing our signing and closing we were not permitted a final walk through of the home prior to moving in which to say it kindly left us in a bit of a shock, the skirting of the house was broken and torn in several places, a heard of feral cats had made their home under the house and had completely destroyed the insulation and caused a very fowl odor to linger throughout many parts of the house (strong smell of cat urine and old unchanged litter box) pieces of the trim were torn or broke entirely, there was a large gauge in the floor, the master bathroom door is missing, one of the windows in the guest bedroom is broken. And my wife has had to vigorously scrub and clean for several days because the previous owners did not bother to clean anything, and had left multiple piles of discarded metal and wood scraps. Veterans united were unable to provide a moving service in our area due to the rual location and the company we were able to secure originally quoted us $3000 to move everything 88miles and then before pickup jacked the price to more than double and due to their company policy were not able to keep our belongings held for the 3 days from pick up to delivery so instead of taking our belongings from house A and transporting it to house B they literally just returned our belongings to house A and crudely dumped them into the shop so we ultimately ended up having to pay for a moving service we were never provided and had to move all of our belongings by ourselves using a friends horse trailer in multiple trips after closing. Veterans united were very apologetic about the misfortunes we endured however did not offer any kind of compensation or retribution for all of the hardships. I am thankful that they were able to get our loan approved when we honestly didn’t think we had a prayer so cutos to their loan team for getting us approved with no down payment necessary. So in being as fair and honest as I can be an 8/10 is the best I can honestly and genuinely give.
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Wonderful service and assistance in all loan needs
Veterans united is quick and capable to tackle any problem that i have
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Everyone was extremely helpful at every single level of this process
The team did an outstanding job! As a first time buyer they made my process very pleasant. All my questions were addressed quickly and professionally. I received calls from everyone involved in my process to help guide me. AMAZING everyone.Thank you very much!
