Maggie Schuh her team did an excellent job in working with me and my wife get the dream home we wanted.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Overall it was a good experiment the loan officers were kinda all over the place when it came to providing information and things you would need. We even asked if we needed certain things way ahead of time and were told no you don’t need it and came down to the last few days and then they asked for the same documents we offered in the first place.
Great team who works hard to get you into your dream home
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This has been the easiest thing I’ve ever had to do! The entire company is beyond all expectations! They cover literally every aspect of the home buying process, they’ll even help change your address for you! Every step was carefully explained, and made as easy as it could be.
Veterans United staff was couteous, kind, efficient and very diligent about all they did. We greatly appreciate their service and would highly recommend Veterans United, especially Phil Smyser, Loan Officer and Tyler Meyer, Loan Coordinator. TY you all!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
You really kept me up to date on what documents were needed and what inspections and insurance was needed. Thank you for helping me purchase a new home.
Process was very easy and staff was very friendly and professional at all stages of the loan.
Wonderful Experience. I never expected things to ever go this smoothly as a first time home buyer. The team that handled my closing and underwritting was amazing.
A+++ Justin and his team at Veterans United communicated very well every step of the way, answered all of our questions promptly, and did a phenomenal job to ensure we met the closing date in a very short time frame. I would definitely trust Veterans United again if I was making another home purchase.
My experience with VU was horrible!
Response from Veterans United
Hi Alvin,
I’m truly sorry to hear that your experience with Veterans United felt horrible. That’s not the standard of care I want anyone to have.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
My veteran experience, unfortunately, fell through but VeteransUnited found me a loan that was compatible and kept my payments where I wanted them and helped every step of the way I would not go anywhere else. It was the best experience I’ve ever had. There team members helped us every step of the way. and communicated with me best experience I’ve ever had highly recommend VeteransUnited. if you would like a company to stand beside you and help you every the step of the way, this is the best company made our dreams come true.
More communication is needed within VU. During my refinancing process I received a call another department about my late payment that was not to be paid.
Best experience (4th time buying a house).....the team moved like a well trained military unit. I sincerely appreciate the professionalism, competence and level of integrity exemplified by each team member I worked with in this process. Also impressed with the diversity of the team and how well they worked with each other. I really don't have the words to express my gratitude as I have had many issues in the past with professionals in the home buying process....Big Thank you to Blake and Katie sincerely appreciate all of there efforts and patience in answering my many questions.
Quickest most professional process always responded when I had extra questions
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Great service! Madi and Jeff were simply amazing to work with throughout the entire process!
- Incredible Experience!!!- Jason, Megan, Crosby, Katie, Garrett- were there every step of the way; if I had a ?, and there were many- Jason- more than most, would get back to me, if not, then Megan would be next to back up, Jason....Went Beyond means to assist/help myself with my dumb and reoccurring same questions...(lol)- Crosby- Wow, Crazy, Wow, would keep checking, and sending info to help with move with her leading the charge of conceige...- Katie n Garrett- were the Introductary stage, if I remember and they assisted.. I don't remember much influences,but definitely reached out, if needed..- The VA United Team got to know me and sent a Home Welcome Package- to the Family, even down to the dog cat, and tortorise....
Luke Thurman got me an awesome rate and was very helpful explaining the process but didn’t make me feel patronized. He is the real deal.
