This is my 3rd time using Veterans United. Each time I have worked with Callahan Thompson and his team. I also worked with Ellen Wheelis- who was the most polite representative I’ve ever worked with for any company. Cal was super responsive, and loaded with answers for any questions I had. I am beyond happy with their service they provided me. There is a reason I have trusted Cal and his team to help me- they are amazing! Our family is forever grateful for their help and assistance in our purchase of our dream home. In the future if I ever need assistance- I won’t hesitate to reach back out to them.
Great experience. Facilitation of process was exceptionally fast and done with ease. Awesome loan officers and associates, all concerns addressed quickly. Highly recommend VeteransUnited.
Blake and team was phenomenal! Made everything easy from beginning to end kept me up to date on status and saved us $$ along the way. Highly recommend!
I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.
The team here at VU helped my family and I find the right home. Kyle, Alyssa, and Adam assisted me the most, they are helpful which made the process as stress free as possible. I would most definitely recommend their services to any one looking for a home.
We had a great experience with Veterans United. The entire process was so well guided that I honestly didn’t have to think or worry about much—they kept us informed and made sure we always knew what was needed and what came next. I also felt completely comfortable asking questions throughout the process. Eli, Kait, Joshua, and I’m sure several others behind the scenes were awesome to work with. They made buying our home feel easy and straightforward from start to finish. I’d absolutely recommend Veterans United!!!
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I’m euphoric over the whole process and enjoyed working with Kenny and Matthew immensely they were awesome.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
I was very pleased with how my VU team operated from opening to closing and in getting us to our dream house. 5 stars all the way. Knocked it out the ballpark.
Mike and his staff were great to work with. Very smooth loan process and closing as well.
I’ve never bought or owned a house before but thankfully the process was simplified and definitely easy thanks to Veterans United. Any and all questions were answered by everyone involved whether it be with insurance, inspections, and moving.
Kyle did an amazing job walking me through everything I needed to help the mortgage process go smoothly!
I have used this mortgage broker before. The first time it was a dream and I truly enjoyed my experience. The second time, however, was a complete headache and very stressful situation. I understand the issues come up during buying a house, totally understandable. It was extremely difficult though to get answers or even get a response in general in a timely manner. If I did get a response, it was rather vague or didn’t completely answer the question. One time an issue almost delayed my closing, it was a problem with my homeowners insurance and the roof. I could not get a clear answer on what needs to be done in order to handle the situation. Finally my Realtor had to step in and push very hard to finally get the answer that it was a mistake and they will fix it. This was two days before closing, and I was scared. I was going to not be able to close on my house. Once again, I totally understand that things need handled, and that things come up, it is the lack of response in the lack of clarity that was frustrating. My Realtor told me that she had prior experience with veterans unit and it was not good, but I assured her I had a great experience the first time. I am starting to understand now what she was saying when she told me this. I enjoyed working with Rich and he was pleasant to talk to, but his team was difficult to reach and work with. I even had issues after closing with funds being dispersed properly that I still had to send several emails to even start to get an answer That makes sense. Once again, it was an error, and I was given a credit, thankfully. I appreciate that, but I was still very stressed out in my insurance agent, very upset that she was not given the funds on time as stated previously several times by her. I am hoping that this error does not cause a lapse in coverage when this mistake had nothing to do with me. I’m only worried that if I did not get involved and start messaging different people that it would not have been handled.
Response from Veterans United
Hi Seth,
I really appreciate you giving us another opportunity after having such a positive first experience, and I’m sorry this time left you feeling so differently. You’re right that unexpected issues can come up during a home purchase, but getting clear and timely communication when they do is incredibly important.
It sounds like the uncertainty surrounding your insurance and closing, followed by additional concerns after closing, caused a lot of unnecessary stress. I’m glad to hear you enjoyed working with Rich, but I’m sorry the communication throughout the rest of the process didn’t meet the expectations your first experience had set.
I’d like to learn more about what happened and make sure your concerns are heard. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Totally Amazing from start to finish! From our family to yours, Thank you!
Buying my first home was definitely an experience and, more than anything, a major learning process. There were times when I became frustrated and honestly considered walking away from the process, primarily because there were things I simply did not understand as a first-time buyer.What I appreciated was that my lender continued working with me and my realtor to resolve the different issues that came up along the way. The process was much longer and more complicated than I expected, but in the end, I gained knowledge that I can now share with other veterans who may be going through the home-buying process for the first time.I give the lender and the overall experience a 9 out of 10. There is always room for improvement, but I am thankful for the effort, communication, and teamwork that ultimately helped me become a homeowner.
I really appreciate Amanda and my whole team there at Veterans United. Would not hesitate to refer and recommend Veterans United for home loans. Amanda Rapp was amazing and handled everything professionally and diligently. She is an asset to your company.
Amanda and Dylan were so great. My process was easy and straightforward. Amanda is so friendly and nice and even though we closed on our house, we will still be in touch.
