This has been a really stressful experience. I feel like I’ve went through every emotion imaginable and honestly glad it’s finally over. The no communication, constant emails without calls to explain anything. I honestly feel like if I would’ve went with another lending company I would’ve closed a lot sooner with less issues that happened during the closing process.
Response from Veterans United
Hi Kamarri,
I’m so sorry to hear how stressful this process has been for you. Buying a home should feel exciting, but it sounds like this experience brought more frustration than it should have. I can only imagine how exhausting it must have been to deal with communication issues and delays—it’s not the kind of experience we want anyone to have.
That being said, I’m glad to hear that you’ve made it to the finish line, and I truly hope you can now take a deep breath and enjoy your new home. Your feedback is incredibly important to us, and we’ll be using it to make improvements to how we communicate throughout the process.
If you’d like to talk more about your experience or have any lingering concerns, our Client Advocate team is here to help. Please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for sharing your feedback. We’re always striving to do better.
I loved the Veteran's United App, especially the To-Do list! It's amazing how organized this group is. Hard to believe that we closed within such a short window of time! Such a pleasant experience, when does that ever happen?
I think the entire team , Emmy, Brittney, and the other ladies were awesome! I am a leader in my respective field and I am going to recommend to all my veteran friends!
I would like to also give my appreciation to Hailey. Super nice and helpful. Answered any questions I had.
My lawyers and realtors were very impressed with the entire team. Thank you all for everything you did!
Literally 10/10 thank you so much for making my dream a reality!
I feel like dancing with these bad knees of mine (smile).
Veterans United and Caron from Atlas Realty made our home buying journey an amazing experience. As someone who has purchased multiple homes over the years, this one by far the was best experience.
Very happy every one very quick to help and very knowledgeable can’t say enough thank you guys we appreciate it your help
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Thanks for all the support thank God for you you made my dreams come true
We can’t express the joy you guys have brought us with making our dream home a reality. The whole staff was well ordered machine to assist in almost every aspect of this process and gave us so much attention and reassurance even when things seemed to not go our way they made sure we were taken care of, from the bottom of my heart thank you guys.
