Everyone that we dealt with was beyond helpful. Made home buying across the country painless!
First time home buyer, and it was a team, and someone was always available to answer any questions throughout the process. It made everything feel seamless. You are always up to speed on what is going on with a honest and genuine team that is wanting to get you into a home you are looking for. Was very impressed with the professionalism from the first phone call. Would recommend to any veteran looking for a home loan.
Allen Johanning is great! Give that man a raise now!! Promote to Senior Loan Officer!!!
it took a while for us to close ,,,,,because I changed my mind about putting money down ,,,,,this was because we just closed on our condo,,,,,,thats why we wanted to change. that toot a while longer,,,,,,and John didnt question my decision,,,,,,,love working with Him.
My experience with Veterans United was better than an aged wheel of Wisconsin Colby
Buying a home requires so much supporting documentation with all kinds of information. This is our fourth home we have bought and it never got easier until now. I can honestly say the computer program is user friendly and amazing to work with. If I wasn't extremely pleased I wouldn't endorse this company. But take it from me, go with this Veterans United you will not regret it. CMSgt Retired USAF and GS-15 Dept of Defense Retired Lloyd L Wilson
This is a really good company full of fantastic people to support you and your effort to purchase a home.
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Have already recommended people to call Matt
Our Loan Specialist and team helped us so much through each step of the refinancing with kindness and a whole lot of patience in every way. We had so many questions and concerns. To begin with we weren't going to Refinance. We were reassured that the interest rate could be locked in at these amazing lower points. They initially helped walk us through our first Loan for our Home 4 years ago so we decided to do this Refinance now in 2021 with Veterans United again!
We both appreciate the awesome customer service we received and thoroughness when explaining information to us from all the representatives.
We are so thankful to have our House payments lowered and interest rate in an efficient timely manner! This will especially help us as an Army Veteran on a fixed income!
Raymond John & Sharon Castro
I would not recommend this company. It took months to complete the process. Every time I thought I was finished providing documents, there were additional documents. This were on for months. I called the loan officer a couple of times and never received a return call. Everything I had to pay was not explained. Therefore, I had to pay hundreds of dollars for unexpected services during the process. I have financed a few homes and this was my worse experience. I reached a point in the process where I was so frustrated that advised the loan specialist that I wanted to terminated the loan application.
Response from Veterans United
Hi Wayne, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
Everyone at VU is friendly and goes above and beyond. Twice they have helped me and been exceptional. I always recommend them to friends and coworkers
Best experience ever in regards to home purchase
If you not using Veterans United you must be on another planet!! These folks make the home buying experience a joy, do not leave home without them. The ten rating is much too low should be a 20 they are that good sorry great.
