Outstanding company. Up front and they truly work for you in ways that are far beyond expectations. Thank you VU.
I’m glad I chose to refinance with Veterans United. The whole process was done electronically. That made it very convenient. Mike Smith and Jackie Branscom were easy to work with, and quick to address any concerns we had. Closing was convenient as well, because the notary came to our house. I highly recommend Veterans United.
Thank you Kyle Gardner and Veterans United....
Very stress free and streamlined service. Any issue I was able to reach my loan officer via text or phone call. Answered all questions. No pressure with anything and very easy over all to sign and upload documents. Highly recommend using VU.Also had better rates than USAA, my personal bank and other loan companies.Went down almost 3 full percentage points.
I think that there are places that may offer a better rate-but I don't think so--and then they would not have Chris to take them on the journey.
Highly recommended!
This has been the best experience in home buying. Excellent customer service in that a mobile notary came to the house for the closing. Doesn't get any better than Veterans United Home Loan.
They gave us the lowest rate but it should have taken only 30 days maybe 45 days at the most to complete. Overall poor communication.
Response from Veterans United
Hi Stephen, while we are thrilled that you received a low (or the lowest) rate, we understand the stress involved when an unexpected complication delays a refi closing. While there are aspects of the loan process that can only take place once all conditions (old or newly updated during your process) have been satisfied, clear communication and setting those changing expectations is key; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is available for more information and to discuss ways we can best serve you and others in the future.
This is a great place to refinance with the staff is very knowledgeable and great to work with. I would recommend this company with all my fellow veterans, friends and family.
The team we worked with at Veterans United for both the purchasing of our home, and the refinance, always went above and beyond in helping us throughout the entire process. Our family is so grateful to have had their help.
