My entire team was dedicated to my successful purchase of my first home. I loved the modern and user friendly web portal which made document sharing safe and easy. Thanks Veterans United.
I considered Veterans United because I had other lenders just based off a previous issue that I believed was on my credit report state that I had to wait for an extended period before they believed I would be eligible to use my VA Home Loan. I continued to explore other lenders and found Veterans United. Initially it felt like they were more engaged with my situation and explored my concerns more than others had, and after pulling my credit report discovered the worries I had were not even on my credit profile. I felt that this must be a sign that this is the lender I need to go with.The beginning of the process went so smooth that my family and I were excited to start the next chapter in our lives. But unfortunately, that all changed once we went under contract. In the beginning it was the usual request for different documents to prove income etc.… But I slightly noticed that there was a communication issue once I started to submit the documentation and when I requested confirmation if the documents were correct, I would not get an answer. This happened on multiple occasions.Even then I gave them the benefit of the doubt and continued the process. There was even a time that I had to call the toll-free number and ask to speak with a manager because I could not get anyone assigned to me to respond. This went on during the whole time up to closing.We get to a week out from closing and I start to get calls from my realtor stating that the lender just requested all kinds of documents at the last minute one of which was a water test that was going to take more than a week to get back. I did find out the realtor did receive an email almost 30days before closing about needing a water test that my realtor missed, but even with that the communication was so bad there was no follow up with the realtor to see what the status was until 1 week before closing.Due to the horrible communication, we ended up getting delayed a week on our closing date which messed everything up. I had to call all the utility companies, reschedule the moving company which charged me a fee due to it being last minute. Even with the 1-week extension when we arrived to the closing the funds were not sent to the title office yet and what was supposed to be a 30-45min process ended up being 3hrs.In closing my family and I are glad it is finally over, and we do not have to deal with the stress caused by this anymore! The funny thing is even after dealing with all of this the associate lender asked me to leave all 10's for this survey. For a company that prides itself with being all about the veteran community and putting veterans first, that certainly was not my experience.
Response from Veterans United
Sean, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to you for help improving our service for future customers. Although we can not change what had happened we would like to learn more about your experience to further our customer service.
Mike and his team were professional from the start all the way through the end, could not have asked for more. Had us closed in under 30 days, awesome job by an awesome team they got us into an awesome house!
We would definitely recommend Veterans United to anyone considering buying a house they can call home. From working with their Credit Specialist to closing, the process was very smoothly and in a timely manner. They calmed our fears and answered all our questions and concerns. Colin Park and his team were amazing! We would not do it any other way.
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