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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,517

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 430,517 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Annie Kaufman was A TREMENDOUS Help.. She kept me up to date all the way...Became great friends..

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

My experience with Veterans United was OUTSTANDING! Great customer awareness in walking me through the whole process from application to closing. Would definitely recommend!

headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

4 out of 5 Stars
Would Recommend
headshot image of Terri Behrens

Loan Officer: Terri Behrens

NMLS# 1122291

4 out of 5 Stars
Would Recommend

It was harder than I thought it would be.Having a long distance loan agent
I’m old school
I like sitting down in front of someone

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend

Great person

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

We’re extremely happy with Veterans United Home Loan and our loan officer Amber Brown. We’re able to close in 25 days we would highly recommend Amber and Veteran United home loan.

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Initially I was anxious about the whole process but after my first phone call I got the sense that I was going to get legit assistance with every from credit counseling to my Monday morning to do list. I would certainly recommend Veterans United to any service member who is buying a home.

headshot image of Kelly Stephens

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
headshot image of Israel Tinoco

Loan Officer: Israel Tinoco

NMLS# 1851818

5 out of 5 Stars
Would Recommend

I highly recommend VU to anyone that is looking to purchase a house or condo. They have different loan products and do explain step by step about every loan detail. They are easily reachable and do answer questions promptly. They did recommend some great services that helped speed up the process. I would purchase my vacation home through VU in the future.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

When I Ever Need to get Another House I'm going to Use Ya'll Again Thank you Everyone For Your Help making it Happen !!!!!

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Loan Officer: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend

Thank you for all the help truly appreciate it.

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

If I could rate beyond a 10, I would. Ginny deserves a 20. She was incredible in the way she treated me with total kindness, professionalism and knowledge. She had a positive attitude at all times. She guided me through her seamless processed. I can’t thank her enough.
A++. Ask for Ginny Young. Leave a message if needed.

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Thanks for everything. Buying a home was on my bucket list before I turned 30 and is now a dream come true.

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

I am so happy we went with Veterans United. They understand and appreciate integrity and customer service.

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

0.5 out of 5 Stars

It was a giant hassle and headache purchasing a home with Veterans United. The imprudent team I dealt with was enormously stressful and it caused a great deal of struggle for the 3 months of time that it took to close on a house (Yes THREE months). I had to clarify and get more documentation than I ever had in my life (This is not my first time buying a home and the first time was simple in comparison). They took forever reviewing the things I submit. They gave me time lines and never got back to me until the end of that time line instead of reviewing things as they were sent in. Every time the time line came up they found something else to request from me and everything they asked for came in one document or maybe two documents at a time. The process that could have easily been done in a matter of days was stretched to months. I was completely stressed out and dissatisfied with the quality of service provided by the loan team, I even sent emails about it to customer service while we were trying to close on the house and it didn't seem to resolve anything.

Response from Veterans United

Thank you Christopher, for providing these details around your loan experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Matthew and everyone were great

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
Would Recommend
headshot image of Zach Gunter

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend
headshot image of Jason McElvain

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend

awesome as always

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United to any fellow veterans looking to buy a home. The process from getting Pre-qualified to Closing was smooth and seamless. My loan team was very proactive and responsive to any and all questions that arised during the home buying process.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

More Reviews

See all 430,517 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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