Wonderful team to work with. Made a difficult process manageable with outstanding results. We are so happy with our new home.
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
My entire experience with Veterans United was exceptional. Since 2013 my family and I had been looking for a new home and I contacted VU to help me with my VA loan, but nothing ever panned out. It wasn’t until 2025 that we finally found the right place. Within that 12 year period, I was never pressured to do anything or rush into a property that was not right for me and my family. Daren Bodine, my loan officer, was extremely patient, supportive, and patient the entire time. I cannot express enough gratitude to Daren and how patient he has been.
Great to work with, kept in touch with everyone step!
Veterans United is A1 A+ and Just absolutely AMAZING in my book. If you want someone to go above and beyond their duties to get you approved, please go with Veterans United. You will be glad you did.
My experience with veterans united was excellent everyone was so helpful and knowledgeable for me being a first time buyer I was really pleased.
Veterans United here in Central Texas was amazing!!! They walked with me through every step of the way and were always available. I really can't believe how smooth this process was for me.
Very friendly and knowledgeable
Call me, to many issues to type.
Response from Veterans United
Hi Donald,
I’m really sorry to hear things have gotten to this point. If you’re asking for a call, then I know it’s serious—and I want to make sure you’re heard.
Our Client Advocate team would appreciate the chance to connect and listen. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll get back to you as soon as we can.
Took care of us through the whole process. Really made everything easy
The service I received was outstanding from a;; parties involved. I would recommend you to as many vets as possible. Thank you for all you do for vets.
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Evan was amazing! He cares!
