Relocating to a new place is already hectic and coming from overseas makes things worse not being on the same page. Make things worse my closing date was delayed due to someone not inputting my correct last two places I lived and I was told my credit was frozen. I called the credit union and the customer service spoke with the loan officer to confirm what I provided was accurate but still delayed until the correct addresses were inputted. I received documents to sign 5 minutes before closing. Nightmare.
Response from Veterans United
Hi Deforest, we appreciate hearing from you and wanted to take a moment to follow up on your comments. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
Best team ever!!!!!!!!!
Better communication would have been nice.
I asked the same question for over a week and never got a call back. Then I finally got through and not just an answering machine and they told me "they don't know they'll call me back" and never did.
Response from Veterans United
Caleb, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication and if we missed the mark, we certainly want to know so we may correct that as soon as possible. We can research and learn from your experience to find out and correct what may have prevented the process from getting back on track. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way.
Veterans United is really there to help Military families get that loan so they can find there forever homes. They won't let you down and the process was not only smooth but fast. Thanks again!
We really appreciate all that the team has done, they were all so helpful, kind, and knowledgeable. It made our process easy.
Ready to see for yourself?
Experience first-hand why 355,141 homeowners give us a perfect score!
I highly recommend Veteran United home loan. They understand, have patience, if they don't have the answer,they will get you an answer. I will highly recommend it any veterans
Bo is the best of the best. I was truly lucky to have him as my loan specialist. At this point, Bo and I have been in touch since January, 2020, and during this time Bo has educated and walked me through every aspect of the loan and home-buying process. As a first-time buyer, I really appreciated Bo’s guidance through the whole process.Additionally, Bo facilitated a real estate agent, concierge and a lot more. Bo was also there to answer my many questions, bringing clarity to the process.I would highly recommend Bo (for anything).
