Veterans United has been smooth and seamless for the most part. The initial mortgage process and the refinance was a quick as I could hope for during a tumultuous times in the lending industry. I appreciate the help and look forward to purchasing a new home in the future.
Was comfortable with all the people we dealt with. Would highly recommend.
Great loan provider for veterans!
Ensure you stay on top of your loan team! The communication with me was minimal at best and there were a lot of questions I had to ask. In the end I wish I would've gone with a different company.There was almost no communication between me and my lending team unless I initiated it. I felt like most of the time I didn't understand what was happening and had constantly ask questions. The night prior to when I was supposed to close I was told I was good to close and they received the documents they needed from the appraiser, however the next day they said she only uploaded the documents she previously had uploaded. We ended up signing the paperwork that day but had to go home and tell our children who were all excited that we couldn't go to our new house. This was an unnecessary emotional rollercoaster for all of my family. By the time everything was done my wife and I just wanted our family in the house and weren't even excited because we were waiting for something else to go wrong.
Response from Veterans United
Peter, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Danielle Is great. She will be by your side the whole time. She help us buy our house and than 9 months later help us refinance our house at a lower rate. I am in my mild 60’s and she know my husband is a disabled veterans. She wanted to be sure I am able to keep my house if he were to pass. Thank you Danielle.
VU is a well oiled machine! No matter what type of question you may have VU has an individual who is a Subject Matter Expert in that field. You can’t go wrong with VU!
Spent some time researching mortgage companies. Veterans United does a lot of V.A. loans.
I am very pleased with my experience with Veterans United. Very prompt,professional and attentive.
I appreciate Veteran United
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Veterans United is awesome and makes the process seamless. My loan specialist, Adam, made me feel as though he, his Team, and Veterans United had my back and that I was in good hands. Highly recommend!
People are what make or break a company. At Veteran United Home Loans, the people are professional, caring, and take care of you. That speaks volumes for Veteran United Home Loans! They really do care about you and Ella Owens is the best! I give Ella and Veterans United 100 stars! The process of refinancing my VA loan went smoothly and they made sure I understood everything encountered along the way. I've used my VA Home Loan benefits four times and this was by far the easiest and most stress free process I've ever encountered. I've dealt with other Veteran Home Loan companies who don't call you back and make you feel like you are bothering them and it was a waste of time to call them. I would highly recommend Veterans United Home Loans to all Veterans - it is a most pleasant experience!
This is the second time (home purchase, then refi) we worked with Matthew and Veterans United. We would not go with anyone else for our mortgage needs. They made the process so quick and easy! Highly recommended!
Great experience.
