The while process started out well, then I believe to many people were handling my loan and it showed. And the second underwriter kept requesting information and forms that I had already sent to the first underwriter, multiple times. Couldn't close on my date, which made me take an additional week of vacation, so cost me a lot of time and money. And couldn't move out of my apartment when I needed, etc.
Response from Veterans United
Michael, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Veterans United cares.
This is a great company that will keep you updated and providing you with accurate information. They will answer any questions that you have and go above and beyond to ensure that you have a GREAT homebuying experience.
Veterans United makes the home loan process simple and stress-free. I cannot imagine having a more positive experience from loan origination and approval through our final closing.
Veterans United is great for first time home buyer’s and for buyers in general. Everything was very straightforward, quick and organized. I would definitely use them again.
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They work hard for you the customer, the ability to do so much on the website helps out when you can’t make it to the office. The communication they provide is key to a successful transaction! They keep you informed and on the right path!!
When you are serious about getting a home, and a veteran. Veterans United is where you need to go. They can get the deal done.
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Were very helpful not just with the loan but also with insurance, local utilities and services and overcoming obstacles associated with the move.
As stated above the entire team worked great together with me. I appreciate all your hard work and will recommend you to all my family and friends. Thank you, you all are Rockstar's in my book!!!
Great company to work with, that understands the military's experience
Everyone I dealt with at Veterans United was friendly, professional and knowledgeable. The experience flowed smoothly. Would highly recommend.
