Veterans United did an amazing job throughout the entire process and were able to help/answer all of my questions very quickly. Highly recommend to any and all veterans!
Our entire process from start to finish was unprofessional, frustrating, and riddled with inaccuracies and overage in charges and fees. Our loan officer, Jon Williams, was difficult to get ahold of, unprofessional in both email and over the phone. Our loan officer, Jon Williams, missed several credits due to us, attempted to double charge fees, and charged us well over the 1percent fees mandated for VA loans, added tons of fictitious debts, and even had us marked with no military affiliation even though it was a VA loan (just to name a few items). Every step was a battle of us quoting the Veterans United website to our loan officer before he would attempt to make changes. Also, We did NOT receive the closing documents 72 hours in advance for review. When received the day of closing hours after our scheduled appointment time, the documents were completely wrong and took 2 days and 5 edits to get it to what we believe is correct, which delayed closing. Overall, horrible experience and will NOT recommend Veterans United to any active duty or disabled vets. This company showed exactly how a company attempts to take advantage of this population that has served our Country.
Response from Veterans United
Tina, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your tax obligations. We expect that with mutual understanding we have shown a sincere desire to serve you well. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. Our Client Advocate team does remain available to assist with any further questions or concerns about your experience and we invite you providing more detail and help us look to improve.
This process was significantly easier than any other lender I have used. The website is very user friendly and I always knew what I needed to complete. The team at VU stayed in contact and dare I say, made it enjoyable to work through the loan process.
Veterans United was not only accommodating but made my first home buying experience pleasant. I didn’t initially intend on buying a home. My landlord was trying to sell, and I was notified on short notice of his intentions. My loan specialist was very attentive to my needs, answered my many questions, and was easily accessible. If I wasn't able to get a hold of her, she responded promptly. I would definitely recommend using Veterans United for your home buying needs.
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Veterans United is a good way for veterans to go when purchasing a home. The only draw back because it is affiliated with the government, is the amount of information you have to submit to be approved for a mortgage loan. To get prequalified is pretty simple because you are a veteran.
Veterans United crew once again knocked it out of the ballpark. This crew is just exceptional at what they do. From the compassion to the dedication of getting the job done, this crew is second to none. Thank you so much to Mr. Perry and Veterans United. They got your six!!!
Very pleased with results!
Great
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Veterans United was absolutely incredible to work with. They exceed all standards in providing a smooth transition to homeownership and customer service. Everyone I spoke with at Veterans United was eager to assist, professional and prompt. I couldn’t ever imagine going with another company and I will refer everyone I know to Veterans United!
They are a great company and will work to get you the best deal.
I will recommend VU and Mikes team to anyone looking on purchasing a home. And ill gladly stand behind my recommendation
The home buying process is rough but it doesn't help when you put your trust into a company because they specialize in VA loans and they too make it an extra horrid experience. Josh Beck really came in and made things towards the right direction. Unfortunately even with this positivity we will never use this company again going forward.
Bert Shaw and James Vance are the two gentlemen you want heading your team. These men are quick on their feet and have the ability to think outside the box when needed. We were blessed to have been able to work with them and if possible, and if I were you, I would ask for them personally... They are pit bulls in your corner and don't let go until you sign on the dotted line... I highly highly recommend these gentlemen because I know they will get the job done for you and your family.
