I had an exceptional experience, Reece and his team made my buying experience pleasant and worry free......
Your team was very helpful and helped with resources and made it simple with the to-do list to complete my paperwork. you also kept checking in on me which was great.
Greg and his team are phenominal. Always willing to work with me and my realtors, and takes the time to teach me the info I meed to know. Always puts the customer first and made my home buying/selling expeirence go smoothly. Was there to help move our closing up to, making sure he was doing everything he could to get us what we wanted.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Veteran's United were incredible and worked with us through every step. Joe Choi was a Rockstar when it came to communication and informing us what we needed. Overall 10/10 would highly recommend.This is the second time I've used Veteran's United and they never disappointed this time either.
This is the second home I have purchased with Veterans United. The level of service is over the top in professionalism, customer service, and a down-to-earth unwavering ability to listen, assist and ease your way through the purchasing process. As a retired disabled Veteran, I cannot imagine receiving this level of service from any other company. Taylor, Alexis and many others were available whenever a question or issue arose, I compliment the team on every aspect of obtains my mortgage. Thank you, for making this transition stress less and quick. Well done.
The team made the whole process very easy to understand and were very responsive and helpful throughout the process. Excellent communication. Excellent service.
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Shawnee and her team were amazing. I feel very fortunate to have had such a pleasant home buying experience and will definitely recommend to friends. Thank you!
Everyone help and communicated throughout the process
Was a great experience. Cory was a huge help to me and answered any of my questions I had about being a new home owner. Even things not relevant to the loan, he was happy to answer to provide me with information. He was very quick with any paperwork I submitted and was very efficient in what he does. 10/10 experience
Helped every step of the way, background being that I am 24 years old fresh out of the military with ZERO experience with any of the process. I sent an application and within the hour Don called me to get the ball rolling. And I was able to BUILD which was huge for me and my family. I cannot recommend this agency enough.
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
Phil was amazing to work with
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Hello Team, I would like to express my appreciation to Veterans United. My experience was simply a 10 out of 10. Being new to the area, Ms. Melissa Kunkel allowed me to focus on new job. It has been a blessing to have her and the team take care of me and my family. Thanks for answering all of my question regardless of the time. I'm thankful every time I pull into the driveway of my new home. I would recommend Veterans United to everyone.
VU is Awesome!!! I felt I had constant communication by phone, text and email. Everyone was helpful , knowledgeable and friendly.
Joe Choi was my Loan Officer. As a first time home owner I have plenty of questions. Joe answered all of my calls, answered all of my questions, and provided the best advice when proceeding with my closing documents. Joe Choi was hands down the best Loan Officer I could've been paired with as a first time home owner.
With Lauren Ross and David Kirby working along side him they made the process smooth and easy. Huge shout out to David Kirby for being quick and efficient. I submitted through the VA Home Loan website and within literal minutes David called me to get the paperwork rolling.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Great job from start to finish. Everything explained step by step
The team was phenomenal. Thank you Mr. Scott for answering any and all questions and concerns during the process. He was patient and was consistent in status checks and follow ups.
I am disappointed in Veterans United after half a dozen transactions in the last decade. Congrats on the quickest close for a botched transaction. These newbies need to understand that salespeople in The Villages are not held to the same standards as realtors. They are predatory. I do not want another veteran to end up in this situation. Highway rest stops are built with more environmental protections in place than 1978 Lockett Lane, situated along the Florida Turnpike and rattled with noise, truck, bus & vehicle emissions, etc. There are not enough trees planted to absorb any of it.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how disappointing this experience was, especially after working with Veterans United multiple times over the years. I understand why this feels like a letdown, and I hear how strongly you feel about protecting other veterans from going through something similar.
I also want to acknowledge your concerns about the property itself. VA appraisals are limited to assessing value and basic safety at face value, and they don’t account for factors like long-term noise, environmental conditions, or surrounding emissions. That’s why a separate home inspection is so important, though I know that doesn’t lessen how frustrating this outcome feels now.
I’d appreciate the opportunity to better understand what happened and hear more about your concerns. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
My experience with VU started off by me just calling in to ask a few questions about a loan. I had no intention on applying right then. I spoke with Torie H and we stayed on the phone for almost an hour and I was sold and applied for a loan. She made me feel very comfortable and wasn’t PUSHY. After applying with Torie I was told that my actual loan officer was Melissa and she was on vacation. But that didn’t stop Melissa from calling me to introduce herself to me. From there she made my home buying experience the easiest and smoothest ever. I decided to float my rate and Melissa called me or texted me daily to let me know where the rate was and where I stood. My whole experience with her was awesome. Melissa and her team made me feel like I was a part of a family. She gets my vote for the BEST in the business.
