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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,847

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

3.5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Awesome experience made my first time buying great! Broke everything down simple for me to understand and worked with me on everything!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Thank you for a great and smooth home buying experience. I felt very informed and the team helped me understand all the fine details of the process. This truly was an enjoyable experience.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend
headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

5 out of 5 Stars
Would Recommend
Photo submission from Joshua C.

The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Would Recommend

These folks are fantastic!!!

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

The pre approval process and the final closing was very easy, with no stress.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

4 out of 5 Stars
Would Recommend
headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

The experience was overall positive. We were pleased to find that everyone was knowledgeable and helpful. Each person was efficient and friendly and treated us with the utmost respect. Everyone left their contact information and made sure that we were comfortable during the process.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

VU was very informative and forward leaning.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
Photo submission from Herbert J.

Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend

The overall process was outstanding. Every step they work with you, keep you informed, and are prepared to answer any questions you may have. A pleasure to work with from front to back.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

One of the greatest buying experiences in my lifetime.

headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Absolutely YES I highly recommend this team for your mortgage! They work hard for you and also work together as a team, and that shows.

headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

Steve and Stephanie were fantastic to work with. Very quick to respond and made the process seamless. Our realtor was impressed with Veterans United and let us know! We highly recommend Steve and Stephanie at Veterans United.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend

Great work! Veterans United made purchasing our home a breeze. No headaches, and no bumps in the road. I love the team for their patience even when we were running out! I want thank Michelle, Jessica, Lindsay, Abbie, Teresa, and most of all Brad Copelin for dealing with us in this Midwest weather. Also the people who help us that I left out and/or didn't mention.

headshot image of Michelle Dapkus

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
Photo submission from Darryl V.

I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

4.5 out of 5 Stars
Would Recommend
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

0.5 out of 5 Stars

When you open the portal to pay your monthly mortgage and the message says "sorry, we're not functioning" you will never ever get a good reference or referral.

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

Lance Nilson and the Veterans United team repeatedly exceed my highest of expectations! Home buying is a challenging effort involving a huge investment and personal and financial risk. The process is frequently associated with stress, anxiety, and doubt. Veterans United provides buyers with a team wholly dedicated to address those challenges so that buyers are confident and ready for home ownership.Among an industry that requires buyers' leaps of faith, Veterans United requires but a small step. I trust Lance Nilson, Kayla Humphrey, Landon Hoffman, and Deloris Matthews COMPLETLY! They are extraordinarily dedicated and were always ready to answer questions by e-mail, text, or phone and was usually able to anticipate my questions and provided answers before the questions finished forming in my head. I feel as if I'm their only, and most important, client.As a repeat homeowner and a prudent investor, I conduct extensive research to ensure I receive competitive service & products. Veterans United has delivered on multiple occasions and have earned by business and trust in now 3 home purchases. I am most pleased by their promptness, sage advice, support through processes, and ease of communication/processing. Together, the team takes a remarkably complicated and stressful process and simplifies it beyond expectations. Lance and the Veterans United team will continue to be my first call for all future mortgage brokerage needs!

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

0.5 out of 5 Stars

This transaction was a total “Breach of Contract” and Veterans United was fully aware of it. I was used as a pawn due to my age and grief throughout the entire mortgage transaction and no one has come clean about it! I closed without knowing the property tax amount because I was “promised” I would be 100% exempt due to my deceased husband 100% VA Disability status. He passed away on Feb. 13, 2023 in Orlando, FL Trauma Hospital and did not qualify because of a Michigan Law stating he was NOT a MI resident and died in FL! This was disclosed with paperwork, site visits and State phone calls numerous times and again I was promised 100% property tax exemption and if denied the MI Agent would be sued (all in writing.) Right after closing on Nov. 8, 2024 it was “Denied” because of a written Michigan Law that VU failed to read. They told me they would pay 2 years worth of property taxes and lower my interest rate so I could afford the home and Aaron Swanner would fight to appeal the Wyandotte Tax Accessor which would take 17 months. I would have “NEVER” been able to afford the home with property taxes and they knew it! Even my Realtor knew it….I purchased the home on Nov 8, 2024 and SOLD the home on April 8, 2025 because of the inevitable and severe stress and heart problems. I now have Legal insurance and as soon as I feel I can fight this again I will do so accompanied by all of the documents, emails and direct messages because I lost $ a beautiful home, 2 sets of Closing Costs and multiple moves on this horrendous transaction. This is the way you treat your Veterans which I am, you should be ashamed. I ponder how the Secretary of Defense and Media would like to hear my story! The truth will be told and it is NOT over yet! If there was a “-0” rating it would be too good for Veterans United in my case Divided!

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

More Reviews

See all 427,847 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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