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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

422,886

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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5 out of 5 Stars
Would Recommend

All of our reasons for using Veterans United three times are due to Heidi’s professional and personal efforts.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Everyone, worked well together, TEAM WORK! Outstanding job. Thank you

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Marina Fajre

Loan Officer: Marina Fajre

NMLS# 2491641

5 out of 5 Stars
Would Recommend

Nick and his team made the process so easy. They communicated well and are very knowledgeable when I needed information. I would chose this team over and over if I had the opportunity.

headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend

Professional and responsive team that knew what was needed each step of the way.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Great loan team. I have nothing negative to report.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Amazing experience,

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

4 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Katy Bland and Donald Webber went above and beyond to help me! They were both my angels on earth! I so appreciate everything they did to help me!

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

It was extremely professional, they explained things to me but didn’t over explain because this wasn’t my first rodeo!!!

headshot image of Wyatt Robertson

Loan Officer : Wyatt Robertson

NMLS# 2479996

4.5 out of 5 Stars
Would Recommend
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

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5 out of 5 Stars
Would Recommend

Mahalo Nu Nui for all the guidance and support you have all provided. We were so blessed that Jen was part of the team.God Bless you Jen

headshot image of Jen Huppert

Loan Officer : Jen Huppert

NMLS# 2596620

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

10/10, amazing experience!

headshot image of Rebekah Moncrief

Loan Officer: Rebekah Moncrief

NMLS# 1129241

5 out of 5 Stars
Would Recommend

Already gave your name to Roger Pluff that is now going through you all.

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
Would Recommend

Buying a home can be overwhelming, but working with Veterans United turned what could’ve been a stressful process into something genuinely manageable—and even enjoyable. Our loan officer, Mason Maddox, was attentive, knowledgeable, and incredibly easy to reach. He made sure we understood every step and always made time for our questions, no matter how small. Equally invaluable was Dena Singh, our loan coordinator, who truly went above and beyond. She had this amazing way of making everything feel less intimidating—guiding us through the paperwork, checking in often, and offering reassurance when we needed it most. Dena brought warmth and clarity during the moments we felt unsure, and we honestly couldn’t have done this without her. Robin, our homebuying concierge, was also a great resource—friendly, responsive, and ready with helpful tools along the way. With a team like this, we never felt alone in the process. Veterans United didn’t just help us get a loan—they helped us feel at home before we even moved in.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

More Reviews

See all 422,886 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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